Ch. 5-9 MGT
Which of the following statements is true concerning planning in dynamic environments?
In an uncertain environment, managers should develop plans that are specific, but flexible.
Honest Tea's business decisions about its ingredients and bottling materials reflect its commitment to the environment and
green management
An idea champion is best described as an
individual who actively and enthusiastically supports new ideas, builds support, overcomes resistance, and ensures that innovations are implemented
Nancy Dussault-Smith, iRobot's Vice President of Marketing Communications, would most likely agree with the following statement from the text: "Success in business today demands ________."
innovation
CH2MHill's planning cycle is carefully documented in its project delivery system from winning the work through servicing the contract. As clearly shown by this example, planning
reduces uncertainty
Which of the following corporate strategies would be used by an organization to address declining performance?
renewal strategy
Joie de Vivre Hospitality's solution to a slowing economy was to strategically allocate its ________ in the form of ________ to deliver the desired customer service for its guests.
resouces/pay
According to research, which of the following is the single most important influence on an employee's decision to act ethically or unethically?
the behavior of managers
in Kurt Lewin's three-step change process, organizations are pushed toward change by
driving forces
Which of the following is true of creativity?
A creative organization develops unique ways of working or novel solutions to problems.
Which of the following is the best description of a code of ethics?
A formal statement of an organization's primary values and the ethical rules it expects its employees to follow
Which of the following describes the management function of planning?
Defining the organization's goals, establishing strategies for achieving those goals, and developing plans to integrate and coordinate work activities
Which technique of reducing resistance to change involves helping employees see the logic of the change effort?
Education and communication
Honest Tea was bought out by Coca-Cola. How will this new arrangement most likely affect Honest Tea's efforts to be green and socially responsible?
Honest Tea's efforts will be enhanced because Coca-Cola will look to Honest Tea for leadership in how to become even more green and socially responsible.
To be better at setting goals, which is the most appropriate sequence?
Identify what you'd like to do or achieve in important life areas; make your goals actionable; make your plans for reaching those goals; determine how you'll measure progress toward your goals; review your goals periodically.
Based on this short video, which of the seven types of diversity found in workplaces described and illustrated in this chapter is probably the most important for a global company like Verizon?
Race and ethnicity
Which of the following statements regarding the differences between the management styles of men and women is true?
Women are more likely than men to create more committed, collaborative, and effective teams.
Based on her experiences working with Verizon, Kathy Bowman-Williams, Verizon's Manager of Diversity and Inclusion, would most likely agree with which statement from this chapter?
Work teams with diverse backgrounds often bring different and unique perspectives to discussions, which can result in more creative ideas and solutions.
In comparing the chapter and this video, the examples of both Joie de Vivre Hospitality and Walmart illustrate the use of strategic management primarily to ________.
coordinate employees' efforts toward achieving organizational goals
Adjusting the height of a workstation to make it accessible to an employee in a wheelchair is an example of ________ in accordance with the Americans with Disabilities Act.
a reasonable accomodation
A company makes eco-friendly dog toys, mats, and beds; uses recycled paper and soy-based ink in its packaging; and encourages customers to return used products for recycling. According to the "four shades of green" approach to addressing the environment, which approach is the company using?
activist
A person who acts as a catalyst and assumes the responsibility for managing the change process is a change
agent
Based on Gerry Caron's, iRobot's Director of Product Management, role in creating, supporting, and implementing innovative solutions to problems, Gerry Caron could be considered which of the following?
an idea champion
Which of the following is considered a structural variable that positively impacts an organization's innovation?
an organic-type structure
Which of the following is true concerning the planning-performance relationship?
at least four years of formal planning is required before it begins to affect performance.
All of the following would be important elements of management by objectives (MBO) EXCEPT the
autonomous establishment of specific objectives by department members
Because of its sheer size and the volume of products it purchases from its vendors, Walmart can dictate the prices it will pay. Which of Porter's five competitive forces does this represent?
bargaining power of buyers
Some plans apply to the entire organization, whereas other plans encompass only a functional area. This illustrates how plans differ in terms of their
breadth
It's important to know your individual personal strengths and weaknesses because:
can size up where you stand in your career, need to leverage your strengths, and need to be prepared to answer that question when interviewers ask.
An organization's skills and abilities in doing the work activities needed in its business are referred to as its
capabilities
A person who acts as a catalyst and assumes the responsibility for managing the change process is referred to as a(n) ________.
change agent
What sets an organization apart from its competitors is known as its
competitive advantage
An organization that grows using ________ expands by focusing on its primary line of business and increasing the number of products offered or markets served in its primary business.
concentration
Pasta Pronto is planning to grow by adding a location and increasing its delivery radius. What type of strategy is Pasta Pronto using?
concentration
By encouraging employees to help come up with innovative solutions to their project problems, iRobot has created an organizational culture that nurtures __________
creativity
Which of the following would be the best example of a well-written goal?
cut costs by 10% during the next 12 months
Honest Tea's business decisions illustrate a ________ approach to "going green" and environmental issues
dark green
iRobot builds improved home robots and customers Beta test its new products in their homes. This is an example of approaching innovation with a(n) __________ mentality.
design-thinking
A small IT firm that is challenging larger competitors and changing the industry's rules of the game is engaged in
disruptive innovation
Which of the following is designed to make employees aware of the assumptions and biases that they may have?
diversity awareness training
Not all companies have the knowledge that employees at global companies like Verizon gain from working in other countries and interacting with people whose cultures, backgrounds, and experiences are vastly different from their own. Some companies rely on ________ to teach their employees how to communicate and work effectively in a diverse work environment.
diversity skills training
Before submitting a proposal for potential work, CH2MHill investigates and coordinates with all additional stakeholders besides a potential client to gain an in-depth understanding of the project including all issues adjacent to and influencing the project. CH2MHill is clearly following an in-depth example of
environmental scanning
Kedma Ough equates managing change with managing
fear
Barbara's Bridals does not want to be "all things to all people." The company serves a niche market of plus-sized brides who want to purchase high-end, designer wedding gowns. Barbara's Bridals is pursuing a ________ strategy
focus
Joie de Vivre Hospitality's solution to a slowing economy is an example of a
functional strategy
The focus of ________ is to minimize or eliminate dysfunctional conflict that exists between groups by changing the attitudes, stereotypes, and perceptions that groups have about each other.
intergroup development
To determine the level of employee satisfaction, a company like Joie de Vivre Hospitality would need to review a(n)
internal analysis
Measuring progress toward a goal is important because
it helps you stay on track
Doing something about weaknesses involves:
minimizing or compensating for them
In order to get employees to change, the manager must
model the change
Gannon Enterprises is in the midst of a major strategic change. To lessen resistance from some of the senior managers who are opposed to the change, the company has offered early retirements so that the managers can avoid having to experience the change effort. Which technique for reducing resistance to change does this best describe?
negotiation
What time frame does a short-term plan cover?
one year or less
Scott Yanagihara, Project Manager at CH2MHill, stated that CH2MHill's project delivery system "lays out a very systematic methodology of planning to win the work, planning to execute the work, and then planning to service the contract." CH2MHill's project delivery system is likely based on a(n) ________ plan.
operational
CH2MHill has a planning team that seeks requests for proposals for new work, identifies projects to bring to the rest of the group who chases and will eventually deliver the work, and plans to service the contract. This example of planning is clearly driven by
organizational members
Verizon in-home network engineer Gimbert Richiez's description of how employees' different backgrounds and ideas impact the projects and things they are working on to improve network service is an example of how diversity matters to Verizon. This example shows that diversity is important for
organizational performance
successful individuals use goals to
provide short-term motivation, focus their efforts, and build self-confidence as goals are successfully completed.
_______ is the biological heritage people use to identify themselves, whereas ________ is social traits shared by a population.
race; ethnicity
Social ________ is defined as a business's intention, beyond its legal and economic obligations, to do the "right thing" and act in ways that are good for society.
responsibility
JMY Technologies has experienced declining performance for the past six months. Top-level managers have determined that the problems are minor in nature and that a short-run renewal strategy is most appropriate. In order to stabilize operations, JMY will most likely implement a ________ strategy.
retrenchment
Which of the following is the first step a manager should take during the goal-setting process?
reviewing the orgs mission or purpose
When Kedma described how to be a change agent, she listed several items that are important. Which of the following is NOT one of the items she listed for being an effective change agent?
seek out something to change
In the event that one of CH2MHill's offices experienced a natural disaster, CH2MHill would likely implement a(n) ________ plan.
single-use
One thing that's assessed when looking at personal strengths and weaknesses is:
skills - what i'm good at
Cheryl Newman, the Deputy Chief of Mission at Honest Tea, said that the mission of Honest Tea is an integral part of how the company does business. Honest Tea makes sure that the firm's money is used to build schools and libraries, and provide scholarships, which illustrates
social responsibility
The S.M.A.R.T. approach stands for:
specific, measurable, attainable, relevant, time-trackable.
An employee comes to work on time every day only because he knows that his pay will be docked if he is caught coming in late. However, when he knows his boss will be gone that day, he's frequently late. What stage of moral development does this represent?
stage 1
The nondiscrimination policy of a university is an example of which type of plan?
standing plan
A strategic business unit (SBU) of a major corporation has entered a new, high volume industry and has quickly captured a significant share of the market. According to the BCG (Boston Consulting Group) matrix, how would this SBU be categorized?
star
A situation such as the one described in this video calls for what the chapter refers to as
strategic flexibility
When managers develop the strategies for the organization for how it will compete successfully, they are engaged in
strategic management
is an adverse reaction that people have to excessive pressure placed on them from extraordinary demands, constraints, or opportunities.
stress
If Verizon were to hire a few local engineers for the completion of their project in another country, but did not continue to embrace racial and ethnic diversity in their hiring practices after the project ended, this would be an example of
surface-level diversity
Workplace diversity can best be described as
the ways in which people in an organization are different from and similar to one another
Gerry Caron, iRobot's Director of Product Management, states that innovation "often comes from looking at other technologies to see what can put in our products." ________________ is an example of one of the innovative organization characteristics.
tolerating risk
Which of the following are likely to be most directly involved with strategic planning?
top execs
In this chapter opener, a story about a tennis ball was used as part of doing something about your strengths and weaknesses. What did this tennis ball story refer to?
understanding what grabs my attention in a way I can't resist
Seth Goldman, the president, co-founder, and "TeaEO" of Honest Tea, states that their values and mission are what drive every action the company takes. "We do our best to really take into account our mission every time we make a decision." Which of the following does this attitude best represent?
values-based management
Making goals actionable involves:
writing your goals down
your strengths are
your individual personal positive attributes and characteristics.
