Ch. 5-9 MGT

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Which of the following statements is true concerning planning in dynamic​ environments?

In an uncertain​ environment, managers should develop plans that are​ specific, but flexible.

Honest​ Tea's business decisions about its ingredients and bottling materials reflect its commitment to the environment and

green management

An idea champion is best described as an

individual who actively and enthusiastically supports new​ ideas, builds​ support, overcomes​ resistance, and ensures that innovations are implemented

Nancy​ Dussault-Smith, iRobot's Vice President of Marketing​ Communications, would most likely agree with the following statement from the​ text: "Success in business today demands​ ________."

innovation

CH2MHill's planning cycle is carefully documented in its project delivery system from winning the work through servicing the contract. As clearly shown by this​ example, planning​

reduces uncertainty

Which of the following corporate strategies would be used by an organization to address declining​ performance?

renewal strategy

Joie de Vivre​ Hospitality's solution to a slowing economy was to strategically allocate its​ ________ in the form of​ ________ to deliver the desired customer service for its guests.

resouces/pay

According to​ research, which of the following is the single most important influence on an​ employee's decision to act ethically or​ unethically?

the behavior of managers

in Kurt​ Lewin's three-step change​ process, organizations are pushed toward change by​

driving forces

Which of the following is true of​ creativity?

A creative organization develops unique ways of working or novel solutions to problems.

Which of the following is the best description of a code of​ ethics?

A formal statement of an​ organization's primary values and the ethical rules it expects its employees to follow

Which of the following describes the management function of​ planning?

Defining the​ organization's goals, establishing strategies for achieving those​ goals, and developing plans to integrate and coordinate work activities

Which technique of reducing resistance to change involves helping employees see the logic of the change​ effort?

Education and communication

Honest Tea was bought out by​ Coca-Cola. How will this new arrangement most likely affect Honest​ Tea's efforts to be green and socially​ responsible?

Honest​ Tea's efforts will be enhanced because​ Coca-Cola will look to Honest Tea for leadership in how to become even more green and socially responsible.

To be better at setting​ goals, which is the most appropriate​ sequence?

Identify what​ you'd like to do or achieve in important life​ areas; make your goals​ actionable; make your plans for reaching those​ goals; determine how​ you'll measure progress toward your​ goals; review your goals periodically.

Based on this short​ video, which of the seven types of diversity found in workplaces described and illustrated in this chapter is probably the most important for a global company like​ Verizon?

Race and ethnicity

Which of the following statements regarding the differences between the management styles of men and women is​ true?

Women are more likely than men to create more​ committed, collaborative, and effective teams.

Based on her experiences working with​ Verizon, Kathy​ Bowman-Williams, Verizon's Manager of Diversity and​ Inclusion, would most likely agree with which statement from this​ chapter?

Work teams with diverse backgrounds often bring different and unique perspectives to​ discussions, which can result in more creative ideas and solutions.

In comparing the chapter and this​ video, the examples of both Joie de Vivre Hospitality and Walmart illustrate the use of strategic management primarily to​ ________.

coordinate​ employees' efforts toward achieving organizational goals

Adjusting the height of a workstation to make it accessible to an employee in a wheelchair is an example of​ ________ in accordance with the Americans with Disabilities Act.

a reasonable accomodation

A company makes​ eco-friendly dog​ toys, mats, and​ beds; uses recycled paper and​ soy-based ink in its​ packaging; and encourages customers to return used products for recycling. According to the​ "four shades of​ green" approach to addressing the​ environment, which approach is the company​ using?

activist

A person who acts as a catalyst and assumes the responsibility for managing the change process is a change

agent

Based on Gerry​ Caron's, iRobot's Director of Product​ Management, role in​ creating, supporting, and implementing innovative solutions to​ problems, Gerry Caron could be considered which of the​ following?

an idea champion

Which of the following is considered a structural variable that positively impacts an​ organization's innovation?

an organic-type structure

Which of the following is true concerning the​ planning-performance relationship?

at least four years of formal planning is required before it begins to affect performance.

All of the following would be important elements of management by objectives​ (MBO) EXCEPT the​

autonomous establishment of specific objectives by department members

Because of its sheer size and the volume of products it purchases from its​ vendors, Walmart can dictate the prices it will pay. Which of​ Porter's five competitive forces does this​ represent?

bargaining power of buyers

Some plans apply to the entire​ organization, whereas other plans encompass only a functional area. This illustrates how plans differ in terms of their​

breadth

​It's important to know your individual personal strengths and weaknesses​ because:

can size up where you stand in your career, need to leverage your strengths, and need to be prepared to answer that question when interviewers ask.

An​ organization's skills and abilities in doing the work activities needed in its business are referred to as its

capabilities

A person who acts as a catalyst and assumes the responsibility for managing the change process is referred to as​ a(n) ________.

change agent

What sets an organization apart from its competitors is known as its

competitive advantage

An organization that grows using​ ________ expands by focusing on its primary line of business and increasing the number of products offered or markets served in its primary business.

concentration

Pasta Pronto is planning to grow by adding a location and increasing its delivery radius. What type of strategy is Pasta Pronto​ using?

concentration

By encouraging employees to help come up with innovative solutions to their project​ problems, iRobot has created an organizational culture that nurtures​ __________

creativity

Which of the following would be the best example of a​ well-written goal?

cut costs by 10% during the next 12 months

Honest​ Tea's business decisions illustrate a​ ________ approach to​ "going green" and environmental issues

dark green

iRobot builds improved home robots and customers Beta test its new products in their homes. This is an example of approaching innovation with​ a(n) __________ mentality.

design-thinking

A small IT firm that is challenging larger competitors and changing the​ industry's rules of the game is engaged in

disruptive innovation

Which of the following is designed to make employees aware of the assumptions and biases that they may​ have?

diversity awareness training

Not all companies have the knowledge that employees at global companies like Verizon gain from working in other countries and interacting with people whose​ cultures, backgrounds, and experiences are vastly different from their own. Some companies rely on​ ________ to teach their employees how to communicate and work effectively in a diverse work environment.

diversity skills training

Before submitting a proposal for potential​ work, CH2MHill investigates and coordinates with all additional stakeholders besides a potential client to gain an​ in-depth understanding of the project including all issues adjacent to and influencing the project. CH2MHill is clearly following an​ in-depth example of​

environmental scanning

Kedma Ough equates managing change with managing​

fear

​Barbara's Bridals does not want to be​ "all things to all​ people." The company serves a niche market of​ plus-sized brides who want to purchase​ high-end, designer wedding gowns.​ Barbara's Bridals is pursuing a​ ________ strategy

focus

Joie de Vivre​ Hospitality's solution to a slowing economy is an example of a​

functional strategy

The focus of​ ________ is to minimize or eliminate dysfunctional conflict that exists between groups by changing the​ attitudes, stereotypes, and perceptions that groups have about each other.

intergroup development

To determine the level of employee​ satisfaction, a company like Joie de Vivre Hospitality would need to review​ a(n)

internal analysis

Measuring progress toward a goal is important​ because

it helps you stay on track

Doing something about weaknesses​ involves:

minimizing or compensating for them

In order to get employees to​ change, the manager must​

model the change

Gannon Enterprises is in the midst of a major strategic change. To lessen resistance from some of the senior managers who are opposed to the​ change, the company has offered early retirements so that the managers can avoid having to experience the change effort. Which technique for reducing resistance to change does this best​ describe?

negotiation

What time frame does a​ short-term plan​ cover?

one year or less

Scott​ Yanagihara, Project Manager at​ CH2MHill, stated that​ CH2MHill's project delivery system​ "lays out a very systematic methodology of planning to win the​ work, planning to execute the​ work, and then planning to service the​ contract." CH2MHill's project delivery system is likely based on​ a(n) ________ plan.

operational

CH2MHill has a planning team that seeks requests for proposals for new​ work, identifies projects to bring to the rest of the group who chases and will eventually deliver the​ work, and plans to service the contract. This example of planning is clearly driven by

organizational members

Verizon​ in-home network engineer Gimbert​ Richiez's description of how​ employees' different backgrounds and ideas impact the projects and things they are working on to improve network service is an example of how diversity matters to Verizon. This example shows that diversity is important for​

organizational performance

successful individuals use goals to

provide short-term motivation, focus their efforts, and build self-confidence as goals are successfully completed.

​_______ is the biological heritage people use to identify​ themselves, whereas​ ________ is social traits shared by a population.

race; ethnicity

Social​ ________ is defined as a​ business's intention, beyond its legal and economic​ obligations, to do the​ "right thing" and act in ways that are good for society.

responsibility

JMY Technologies has experienced declining performance for the past six months.​ Top-level managers have determined that the problems are minor in nature and that a​ short-run renewal strategy is most appropriate. In order to stabilize​ operations, JMY will most likely implement a​ ________ strategy.

retrenchment

Which of the following is the first step a manager should take during the​ goal-setting process?

reviewing the orgs mission or purpose

When Kedma described how to be a change​ agent, she listed several items that are important. Which of the following is NOT one of the items she listed for being an effective change​ agent?

seek out something to change

In the event that one of​ CH2MHill's offices experienced a natural​ disaster, CH2MHill would likely implement​ a(n) ________ plan.

single-use

One thing​ that's assessed when looking at personal strengths and weaknesses​ is:

skills - what i'm good at

Cheryl​ Newman, the Deputy Chief of Mission at Honest​ Tea, said that the mission of Honest Tea is an integral part of how the company does business. Honest Tea makes sure that the​ firm's money is used to build schools and​ libraries, and provide​ scholarships, which illustrates

social responsibility

The S.M.A.R.T. approach stands​ for:

specific, measurable,​ attainable, relevant,​ time-trackable.

An employee comes to work on time every day only because he knows that his pay will be docked if he is caught coming in late.​ However, when he knows his boss will be gone that​ day, he's frequently late. What stage of moral development does this​ represent?

stage 1

The nondiscrimination policy of a university is an example of which type of​ plan?

standing plan

A strategic business unit​ (SBU) of a major corporation has entered a​ new, high volume industry and has quickly captured a significant share of the market. According to the BCG​ (Boston Consulting​ Group) matrix, how would this SBU be​ categorized?

star

A situation such as the one described in this video calls for what the chapter refers to as

strategic flexibility

When managers develop the strategies for the organization for how it will compete​ successfully, they are engaged in​

strategic management

is an adverse reaction that people have to excessive pressure placed on them from extraordinary​ demands, constraints, or opportunities.

stress

If Verizon were to hire a few local engineers for the completion of their project in another​ country, but did not continue to embrace racial and ethnic diversity in their hiring practices after the project​ ended, this would be an example of

surface-level diversity

Workplace diversity can best be described as

the ways in which people in an organization are different from and similar to one another

Gerry​ Caron, iRobot's Director of Product​ Management, states that innovation​ "often comes from looking at other technologies to see what can put in our​ products." ________________ is an example of one of the innovative organization characteristics.

tolerating risk

Which of the following are likely to be most directly involved with strategic​ planning?

top execs

In this chapter​ opener, a story about a tennis ball was used as part of doing something about your strengths and weaknesses. What did this tennis ball story refer​ to?

understanding what grabs my attention in a way I can't resist

Seth​ Goldman, the​ president, co-founder, and​ "TeaEO" of Honest​ Tea, states that their values and mission are what drive every action the company takes.​ "We do our best to really take into account our mission every time we make a​ decision." Which of the following does this attitude best​ represent?

values-based management

Making goals actionable​ involves:

writing your goals down

your strengths are

your individual personal positive attributes and characteristics.


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