Ch 7 Study Guide HRM

Which of the following is true of computer-based training?

It usually costs less than classroom training.

A "trust fall" might be used in training characterized as _____.

adv

Challenging, structured outdoor activities like rock climbing are used in experiential training programs called learning.

adventure

The level of difficulty of written materials is called _____.

read

Diversity training programs typically focus on attitude awareness or _____.

change in employee behaviors

Surgical teams must monitor the equipment in the surgical room along with the environment of the room and communicate this information to other members of the team to make the best decisions regarding patient care. Which of the following forms of training would be most effective in ensuring the best team performance?

coordination

When a company designs a program to help employees gain knowledge, skills, abilities, and behaviors that will help them succeed at work, it is called _____.

job train

What method of training has become increasingly popular in recent years?

ot

A community of _____ consists of a group of co-workers who learn from each other and reach an understanding of how to accomplish their tasks.

practice

Employees are more apt to learn when job training is closely related to _____.

the jobs they currently hold

On-the-job use of information, skills, and behaviors learned in training is called _____.

transfer of training

Training is most effective when employees _____.

understand what the training is intended to accomplish

A computer simulation learning experience that features an interactive, three-dimensional environment is called _____.

virtual reality

Which of the following is NOT part of an organization analysis?

Evaluating job tasks

Which of the following is the first stage in the instructional design process?

Identifying what the employer needs workers to learn

Which of the following is NOT considered a positive training outcome?

Limited return on the company's training investment

Which of the following are true of effective experiential training programs?

Trainees should feel outside of their comfort zone. The programs should relate to a specific business problem.

Trainees can engage in online role-play simulations by manipulating computerized depictions of themselves called _____.

ava

A human resources team decides the best way to train the customer service staff in how to communicate with the warehouse team is to first discuss the proper communication tools and then show a video in which a customer service person speaks with a warehouse manager. At the end of the session, the trainees role-play what they have learned. This training scenario is an example of _____.

behavior modeling

It has been shown that one of the most effective ways to teach interpersonal skills is through the use of ______.

behavior modeling

A situation is described in detail and then students discuss it. This training method is called _____.

cs

During a training session, attendees receive a detailed report describing a situation in which four employees were thought to be funneling money into their own private accounts. The trainees are asked to analyze the situation and come up with ways they would handle this problem. The detailed description they were provided is called a _____.

cs

An organization can encourage peer support for transfer of training by _____.

establishing communities of practice

In which type of training program do participants study basic concepts and then role-play behaviors associated with the concept to connect it with real-life situations?

exp pro

In a needs assessment, all of the following are evaluated except _____.

financial costs

Computer-based training provides companies with _____.

flexible scheduling of training sessions

Workers learn more from training programs when they _____.

have a strong desire to learn

Which on-the-job learning experience is sponsored by a school as part of an academic program?

in

Which of the following is NOT included in an effective training objective?

Course objectives that are generic in nature

Which of the following conditions might lead an organization to conduct a needs assessment?

Employees lack basic skills.

After the company installed a new phone system, Robert asked employees to complete a questionnaire. The responses provided Robert with insight into which areas of the new system employees needed more information about. This example demonstrates the idea of _____.

task analysis

After he was hired, Phillip went to Atlanta for a week to learn about the software his company used that would be vital to his new position. The information Phillip learned in Atlanta is a component of _____.

train

Which of the following is NOT considered a situational constraint on training's effectiveness?

Opportunities to use the new skills

What elements must be in place for an employee to succeed in transfer of training?

Social support Technical support

Which of the following demonstrates a presentation method of training?

Staff members watch a video clip to learn about the new safety hazard in the plant.

True or false: Many organizations use external resources to conduct training programs.

T

Paul is looking to hire a worker who can use logic to solve problems because such a person would be capable of handling the training course associated with the job. Paul is concerned with the worker's _____ ability.

cog

Infrequent opportunities to perform training-related tasks indicate that the organization needs to _____.

conduct further needs assessment

Carson wants to make sure his assembly line can continue at full capacity even if several people are not at work on a given day. He trains everyone on the line so they know each aspect of the line and can step into any job. This demonstrates the idea of _____.

ct

Training employees in each other's skills so they can do another person's job if necessary is called _____.

ct

What is the most popular method of teaching employees?

ct

Which training method presents real-life scenarios to trainees in order to give them the opportunity to make the kind of decisions they would make on the job?

sim

A training method that represents a real-life situation, with trainees making decisions resulting in outcomes that mirror what would happen on the job, is known as a(n) .

simulate

When considering the work environment, which of the following terms refers to the way an organization's people encourage training?

ss

Coordination training is used when training _____.

t

Identifying the information, job skills, and behavior that employees need to learn is called _____ analysis.

task

When shopping for a training service, organizations often send several vendors a _____.

request for proposal

True or false: Offering job-related examples during a training enhances learning.

T

When the printing press stopped working, Manny used the computer application his company had created to locate detailed instructions on how to fix the problem. This application is an example of _____.

an electronic performance support system

Using a process called _____, a company's human resources department provides employee training to meet the organization's specific needs.

instructional design

For training to succeed, the employee must be willing and capable of learning, and the organization must enable and encourage learning. This concept is known as _____ training.

readiness for

When an organization sends employees to some other company for training, the personnel who oversee the organization's overall training program are called ______.

training administrators

Which of the following are considered forms of on-the-job training?

intern, appre

True or false: In action learning, teams work within a simulation of a work environment.

F

Carla is trying to decide if Gina is ready for training on the new product line. What questions associated with a person analysis should Carla consider when making this decision?

Is Gina ready for training? Does Gina need training? Is Gina performing her job poorly because she doesn't fully understand her duties? As you got some ques

Why is it important to make sure that the content of a training program matches the company's objectives?

It is a waste of money to choose a training course that does not teach the employees what the company needs them to learn. Employees will learn more from a course that is helpful and meaningful to them.

Garrett enjoyed the training program he was involved in because it gave his team a chance to analyze an actual problem the company was facing, come up with solutions, and present these solutions to the board of directors. This is an example of training known as _____.

action learning

How can written materials be simplified to make them easier to read?

Use short sentences. Use concrete words.

Which of the following are methods of presentation training?

Video and audio clips Independent studies using workbooks Overhead transparencies

Kendra is a junior in college majoring in accounting. Next semester, her college has placed her at an accounting firm where she will have the on-the-job learning experience that she needs to earn her degree. This program is an example of a(n) .

intern

The first step in a needs assessment is typically _____ analysis.

organization

Which work-study method of learning involves both classroom instruction and on-the-job training under the supervision of a certified tradesperson at a work site?

Apprenticeship

Which of the following training methods best encourage learning? Check all that apply.

Show employees how the training applies to their actual jobs. Explain the goals of the training course. Communicate information in a way that will be remembered.

The task of assessing each worker's needs and readiness for training is called _____.

a person analysis

Eveline is learning about a new production line method by attending a virtual classroom that her employer created for training purposes. Eveline is involved in _____.

e

A(n) _____ system is a computer application that automates the administration, development, and delivery of training programs.

learning manage

Jackson asked his five staff members to complete a customer service training course online. The program will allow him to see which staff members have enrolled and how much of the program they have completed. This computer program is an example of a(n) _____.

learning management system

Which of the following refers to training methods in which a person with job experience and skill guides trainees in practicing job skills at the workplace?

on the job training

Anita wants to be an electrician. For her training, she participates in classroom work and works alongside a certified electrician three days each week. Her training will take up to three years to complete. What type of training program is Anita in?

a

The three basic types of training methods are presentation, hands-on, and _____ methods.

group building

True or false: Specialized training usually costs less than seminars that teach general skills.

F

Training that shows new employees how to to do their jobs, become familiar with the company and its history, and establish professional acquaintances on the job is called _____.

orien

Training that is conducted via the Internet or an organization's intranet is called _____.

e learning

What name is given to a computer application that employees use to find skills training, information, and advice when they encounter a problem at work?

Electronic performance support systems (EPSS)

What are the two components that make up readiness for training?

Employee characteristics Positive work environment

Organizations offer diversity training in response to market forces and _____.

Equal Employment Opportunity laws

Which of the following is true of the use of audiovisual materials as part of training?

They are effective for both in-person and distance learning.

Which of the following are advantages of using videos as part of classroom instruction?

They increase the effectiveness of a trainer's message. They help different trainers in separate classrooms provide the same message. They can depict situations that would be difficult or impossible to demonstrate in a classroom.

Onboarding is a method of helping new employees _____.

become productive members of the organization become fully involved in the organization learn more about company culture and its products or services

During a training session, Cheryl stood in front of the seven employees and lectured about the new software. What type of training method does this demonstrate?

ci