Ch. 7 Study Questions: True/False

T/F. Tilt of head, open hands, hand to cheek, rubbing hands, nod, and arms crossed are all positive examples of Body language.

False. Arms Crossed is NOT a positive example.

True or False. Communication is a two way process between two receivers.

False. Communication is a two -way process between a SENDER AND RECEIVER.

True or False. Introductory Phase, Working phase, Terminating phase are the therapeutic verbal communication skills.

False. Introductory phase, working phase, and terminating phase are the three phases of the Nurse-Client Relationship.

True or False. Social communications is not superficial and includes common courtesies and exchanges about general topics.

False. It is superficial.

T/F. Written communication is useful for all clients.

False. It may NOT be useful for all clients.

T/F. Speaking is as important during communication as listening.

False. Listening is as important during communication as speaking.

T/F. People communicate verbally through the following techniques: kinesics, paralanguage, proxemics, and touch.

False. People communicate NONVERBALLY through the following techniques: kinesics, paralanguage, proxemics, and touch.

T/F. Silence is a form of nonverbal communication

False. Silence is a form of verbal communication.

T/F. The ANA is adamant that health care providers facilitate communication with all clients.

False. The Joint Commission

T/F. It is okay to assume that a quiet, uncommunicative client is problem-free and understands everything.

False. The nurse should never assume everything is okay.

True or False. Therapeutic Relationship is a relationship that is client-centered, with a focus on goal achievement, time limited, and ends when goals are not achieved.

False. Therapeutic relationship is a relationship that is client-centered, with a focus on goal achievement. It is time limited and the relationship ends when goals ARE ACHIEVED.

T/F. Using cliches, agreeing, disagreeing, giving advice, defending, belittling, and patronizing are all therapeutic verbal communication techniques.

False. They are all Non therapeutic Verbal communication techniques.

T/F. Examples of proxemics include drawing in a deep breath indicating surprise, clucking the tongue in regard to disappointment, and whistling to get someone's attention.

False. They are all examples of Paralanguage.

True or False. Non-verbal communication is used to instruct, clarify, and exchange ideas.

False. Verbal communication is used to instruct, clarify, and exchange ideas.

T/F. A contributing factor to a therapeutic relationship is to allow a client to display their feelings without fear of retaliation.

True

T/F. Therapeutic verbal communication is extremely important when the nurse is exploring problems with the client or encouraging expression of feelings.

True

T/F. When communicating with most clients, it is best to position oneself at the person's level and make frequent eye contact. (unless there are cultural exceptions)

True

True or False. Communication can take place on a social or therapeutic level.

True

True or False. Factors that affect the ability to communicate by speech or in writing are: Attention & Concentration, language compatibility, verbal skills, hearing and visual acuity, motor functions involving the throat, tongue, and teeth. Sensory distractions, Interpersonal attitudes, literacy, cultural similarities.

True

True or False. The nurse promotes the factors that enhance the communication of verbal content and controls or eliminates those that interfere with the accurate perception of expressed ideas.

True

True or False. The working phase includes both the nurse and the client participation.

True

True or False. Verbal Communication CONSIST of Speaking, Reading, and Writing.

True

T/F. A common obstacle to effective communication is ignoring the importance of silence and talking excessively.

True.

T/F. Clients can misinterpret physical nearness and touching in personal and intimate zones as having sexual connotations.

True.

T/F. Looking out a window or interrupting is a sign as disinterest.

True.

T/F. There are 4 zones of proxemics: intimate, personal, social, and public.

True.

T/F. Touch can be task-oriented, affective or both.

True.