CH 8: Groups and Teams

The "we feeling" that binds group members together is group

cohesiveness

Group influence brings individuals into the social fabric of an organization by:

communicating role expectations communicating norms

The tendency for individual effort to decline as group size increases is known as ______.

social loafing

Subgroups may form and procrastination occur during the _____ stage of group development.

storming

A team that works together over time and distance using electronic media to combine effort and achieve goals is a

virtual team

Reduced commuting and real estate costs are among the benefits of:

virtual teams

When specialists from different areas are put on the same team, it is a _____ team.

cross functional

During the _____ stage of group development, members are likely to be uncertain about the group's leaders and goals.

forming

During which stage of group development are people anxious about their roles, the people in charge, and the group's goals?

forming

Collections of individuals with low dependency on one another are known as ______, whereas _____ are collectively responsible for their performance.

group, teams

Workers who meet regularly to discuss ways to improve product quality are in a(n) _____ group.

formal

What are practical ways to build trust in interpersonal relationships within an organization?

Be realistic about commitments and deliver quality work on time. Demonstrate good business sense, technical ability, and professionalism. Keep team members informed by providing information on policies and giving accurate feedback.

Which of the following statements about informal groups are true?

Informal groups are formed by members who share a common interest. Informal groups are based on friendship.

In which of the following situations, can punctuated equilibrium occur?

Innovation An inciting event

Which of the following are included in common teamwork competencies?

Interacting with team members constructively Keeping the team on track Contributing to the team's work

Which of the following statements is true about team adaptive capacity?

It is a critical element of effective, high-performing teams. It is the ability to make needed changes in response to demands put on the team.

In order to make meaningful contributions to groups or teams, what should you do?

Learn which individual functions of groups are most important to you Develop your teamwork competencies Apply your knowledge to combat social loafing

In contrast to a group, what are characteristics of a team?

Members depend on each other. Members are accountable for their collective performance.

Which of the following are types of task interdependence?

Reciprocal Pooled Sequential Comprehensive

Which of the following statements are true about project teams?

They are assembled to tackle a particular problem, task, or project. Their members most often divide their time between the team and their primary jobs. Their members may be from the same department of an organization.

Which of the following statements are true about work teams?

They have a common purpose. They have a well-defined purpose. They are usually permanent.

In order to make groups and teams successful, what should managers do?

They should build and maintain trust with and among members. They should use team charters to accomplish goals. They should identify task and maintenance roles.

What should managers do to help them build and lead more effective teams?

They should identify important task and maintenance roles. They should evaluate employees using the three Cs of team players (commitment, collaboration, and competency). They should use the group development process to reduce frustrations when working in teams.

Which of the following statements are true about the characteristics of virtual teams?

Virtual teams may utilize talent more efficiently than in traditional office settings. Virtual team members work across time, space, and organizational boundaries. Virtual team members are connected using various technologies.

What is a team called that is composed of specialists from several different areas such as finance, marketing, production and design?

a cross-functional team

What type of team has a well-defined purpose, is more or less permanent, and requires the complete commitment of its members?

a work team

A norm is a(n) ______ shared by two or more people that guides behavior.

attitude feeling opinion

Which of the following are aspects of trust?

believing that another person will keep the impact of his or her actions on you in mind letting your guard down with another person

Early in the group development process, a team can improve its chances for success if it:

develops a team charter

Which of the following is a goal of collaboration?

ensuring a collective outcome is completed

According to the Reina Model for rebuilding trust, it is important to discuss feelings and emotions constructively before reframing the_____, and taking _____ for what happened.

experience, responsibility,

An attitude, feeling, opinion, or action shared by two or more people that guides behavior is a(n) ______.

norm

The stage in Tuckman's group development process when the group resolves its power struggles in order to accomplish its goals is the ______ stage.

norming

The stage of group development that is able to occur after a respected member challenges the group to resolve power struggles to accomplish its goals is the ______ stage.

norming

A negative byproduct of positively reinforcing group role and norm adherence is that groups tend to:

ostracize those who do not conform

Plans that outline exactly what the team is to do such as goal setting and defining member roles are team _____ strategies.

performance

Collaboration includes which of the following aspects?

task coordination information sharing

The extent to which team members are dependent on each other to accomplish their work is called

task interdependence.

The ability of a team to adapt to changes such as changing demands or the transition of members in or out of the group is:

team adaptive capacity

A plan for how the team will make decisions, share communications and strategies that should be agreed to early in the group development process is a(n)

team charter

Developing a team charter early in the development process will help the team succeed because it describes:

the decision making process how the team will share information how the team will operate

Team performance strategies include:

the tasks and responsibilities of the members setting goals for the team plans that outline exactly what the team is to do

Which of the following are key elements to punctuated equilibrium?

time change

3 types of trust

contractual communication competence

Clear goals and responsibilities with an appropriate mix of knowledge, skills, and abilities are specifically associated with ______ teams.

high-performing

What type of team is assembled to tackle a particular project, problem, or task?

project team

A set of expected behaviors for a particular position in a group is called a(n)

role

A set of shared expected behaviors for members of a group as a whole is called a group

role

During which of the stages of Tuckman's group development process are people likely to test the leader's policies, form subgroups, and determine how they fit in the group's power structure?

storming

A reciprocal belief that another person will consider the effects of his intentions and behaviors on you is ______.

trust

The Reina Model is used to restore _____ when it has been compromised.

trust

3 Cs of effective teams

1. Charters and strategies 2. Composition 3. Capacity