CH 9

The manufacture of specialized or customized products like furniture, clothing are examples of ________. A) routine manufacturing B) craftswork C) engineering production D) nonroutine research

B) craftswork

Which of the following technologies has low task variability and low task analyzability? A) routine manufacturing B) craftswork C) engineering production D) nonroutine research

B) craftswork

Small-batch technology is typically characterized by ________. A) high technical complexity B) flexibility C) low costs D) the ability to be programmed

B) flexibility

Which of the following technologies has high task variability and high task analyzability? A) routine manufacturing B) craftswork C) engineering production D) nonroutine research

C) engineering production

Which of the following statements is true regarding an organization that uses fixed automation? A) The organization will have to train its employees so that they can perform multiple tasks skillfully. B) The organization generally performs nonroutine tasks. C) The organization uses highly complex machines that can perform a wide range of tasks. D) The organization finds it difficult to quickly respond to changing customer needs.

D) The organization finds it difficult to quickly respond to changing customer needs.

Which of the following technologies is used to develop master production schedules for manufacturing? A) CAD B) CAMM C) JIT inventory system D) CIM

B) CAMM

________ is the organizational technology that uses conveyor belts and a standardized progressive assembly process to manufacture goods. A) Craftswork B) Mass production C) Customization D) Differentiated production

B) Mass production

With reference to the types of production technologies identified by Joan Woodward, which of the following technologies is most likely to be used by an oil refinery? A) small-batch technology B) continuous-process technology C) mass production technology D) intensive technology

B) continuous-process technology

Which of the following technologies electronically links an organization with its suppliers? A) CAD B) CAMM C) Fixed automation D) CIM

B) CAMM

Which of the following technologies simplifies the process of developing prototypes? A) CAD B) CAMM C) JIT inventory systems D) CIM

A) CAD

Which of the following statements is true regarding computer-aided design (CAD)? A) It makes it possible for an organization to develop a new component and produce it by pressing a button. B) It increases the costs of product designing. C) It decreases the ability of an organization to customize products to satisfy particular customers. D) It helps an organization receive supplies exactly at the time they are needed.

A) It makes it possible for an organization to develop a new

Which of the following techniques controls the changeover from one operation to another by means of the commands given to the machines through computer software and eliminates the need to retool machines physically? A) computer-integrated manufacturing (CIM) B) computer-aided materials management (CAMM) C) computer-aided design (CAD) D) JIT inventory systems

A) computer-integrated manufacturing (CIM)

A company uses new technological developments to improve its service to customers and to increase products' quality and reliability. This information indicates that the company is taking the ________ approach to measure organizational effectiveness. A) external resource B) technical C) internal systems D) competitive

A) external resource

The interactions of the members of a surgical operating team, the cooperative efforts of scientists in a research and development laboratory, and techniques developed by assembly-line workers are all examples of competences and technology at the ________ level. A) functional B) external resource C) environmental D) organizational

A) functional

With reference to the types of production technologies identified by Joan Woodward, a mechanistic structure is most appropriate for an organization using ________ technology. A) mass production B) small-batch C) intensive D) continuous-process

A) mass production

Which of the following technologies has low task variability and high task analyzability? A) routine manufacturing B) craftswork C) engineering production D) nonroutine research

A) routine manufacturing

Which of the following is a typical characteristic of traditional mass production? A) sequential task interdependence B) low technical complexity C) nonroutine nature of production tasks D) rotation of workers among multiple tasks

A) sequential task interdependence

According to Woodward's research, an organization using which of the following technologies is most likely to have the flattest organizational structure? A) small-batch technology B) sequential-process technology C) large-batch technology D) continuous-process technology

A) small-batch technology

According to Joan Woodward, the ________ of a production process is a measure of the extent to which a production process can be programmed so that it can be controlled and made predictable. A) technical complexity B) resource customizability C) situational adaptability D) environmental compatibility

A) technical complexity

According to Woodward's research, which of the following is a main factor that determines the design of organizational structure? A) technology B) size of the organization C) organizational culture D) external environment of the organization

A) technology

Which of the following technologies is most likely to be used for producing huge volumes of standardized products, such as cars, razor blades, aluminum cans, and soft drinks? A) sequential-process technology B) large-batch technology C) continuous-process technology D) small-batch technology

B) large-batch technology

The Aston Studies concluded that ________ in determining an organization's choice of structure. A) external environment of the organization is more important than organizational size B) organizational size is more important than technology C) organizational culture is more important than organizational size D) organizational technology is more important than organizational culture

B) organizational size is more important than technology

Dedicated machines ________. A) are ideal for short production runs B) produce a narrow range of products C) are very expensive to operate D) require high-skilled operators Answer: B

B) produce a narrow range of products

A just-in-time (JIT) inventory system ________. A) decreases technical complexity B) requires the use of CAMM for working effectively C) makes it difficult for an organization to respond quickly to the changing customer preferences D) decreases task interdependence

B) requires the use of CAMM for working effectively

A furniture maker that constructs furniture customized to the needs and tastes of specific clients is most likely to use ________ technology. A) mass production B) small-batch and unit C) standardized production D) continuous-process

B) small-batch and unit

Organizations that employ ________ technology make one-of-a-kind customized products. A) sequential-process B) small-batch and unit C) continuous-process D) large-batch and mass production

B) small-batch and unit

________ is the technology that involves groups of skilled workers who interact closely to produce custom-designed products. A) Mass production B) Engineering technology C) Craftswork D) Progressive manufacturing

C) Craftswork

Which of the following statements is most likely to be true regarding a process that has a high technical complexity? A) Such processes rely more on human skills and less on machines. B) In such a process, work activities cannot be programmed in advance. C) Outputs that result from such processes can be predicted accurately. D) Such processes are very costly and they cannot be changed once established

C) Outputs that result from such processes can be predicted accurately.

With reference to the types of production technologies identified by Joan Woodward, which of the following technologies, when operated at full capacity, has the lowest production costs? A) sequential-process B) small-batch C) continuous-process D) mass production

C) continuous-process

According to Joan Woodward's research, organization using which of the following technologies is most likely to have the tallest hierarchy of authority? A) small-batch technology B) mass production technology C) continuous-process technology D) sequential-process technology

C) continuous-process technology

Computer-aided materials management (CAMM) ________. A) uses a push approach to manage inventory flows B) increases the costs of carrying inventory C) increases task interdependence D) increases the cost of designing a product

C) increases task interdependence

Which of the following advanced manufacturing techniques is developed from the Japanese kanban system? A) fixed automation system B) computer-aided design system C) just-in-time inventory system D) computer-integrated manufacturing system

C) just-in-time inventory system

Which of the following types of production technologies, as identified by Joan Woodward, scores lowest on the dimension of technical complexity? A) continuous-process technology B) large-batch and mass production technology C) small-batch and unit technology D) sequential-process technology

C) small-batch and unit technology

With reference to the types of production technologies identified by Joan Woodward, which of the following technologies gives an organization the capacity to produce a wide range of products that can be customized for individual customers? A) continuous-process technology B) mass production technology C) small-batch technology D) sequential-process technology

C) small-batch technology

The argument that technology determines structure is known as the ________. A) transaction cost imperative B) resource dependency C) technological imperative D) external dependency

C) technological imperative

Which of the following statements is true regarding large-batch and mass production technology? A) This technology has the lowest level of technical complexity. B) In the case of this technology, any machines used during the conversion process are less important than people's skills and knowledge. C) This technology is typically used for producing customized products in small quantities. D) This technology allows tasks to be specified and programmed in advance.

D) This technology allows tasks to be specified and programmed in advance.

Lee jeans meets customer demand by sending computer requests from stores to the manufacturing departments as jeans sell out in stores. Lee's manufacturing department then pulls in raw materials, such as cloth and thread, from suppliers as it needs them. This information indicates that Lee uses ________. A) traditional mass production B) computer-aided designing (CAD) C) six sigma strategy for managing quality of the products D) computer-aided-materials management (CAMM)

D) computer-aided-materials management (CAMM)

Nonroutine research is characterized by ________. A) high task variability and high task analyzability B) low task variability and low task analyzability C) low task variability and high task analyzability D) high task variability and low task analyzability

D) high task variability and low task analyzability

An organization that uses the internal systems approach to measure organizational effectiveness will most likely employ technology to ________. A) reduce costs B) improve quality C) improve customer service D) reduce product development time

D) reduce product development time

Ford increased his organization's effectiveness by organizing its functional resources to create better quality cars at a lower cost for both manufacturer and consumer. This information indicates that Ford is taking the ________ approach to measure organizational effectiveness. A) environmental B) internal systems C) competitive D) technical

D) technical