Ch. 9 Groups and Teams
Norm
attitude or opinion shared by two or more people that guides their behavior
3 C's of team players
committed, collaborative, competent
Build, repair trust
communication, support, respect, fairness, predictability, competence
social loafing
decrease in individual effort as group size increases
Trust
faith that someone's intentions will consider the implications for you
Formal group
formed by a manager to help a business accomplish goals
Informal group
getting together based on friendship
Self managed teams
groups given administrative oversight for their tasks
Tuckman's five-stage theory of group development
Forming- assemble and assign task responsibility Storming- clarify leadership, process roles, and standards Norming- implements own set of norms, grow in cohesion Performing- highly productive effort Adjourning- team disbands
groupthink
Janis' term for striving for consensus versus looking at alternatives
Group
two or more people share norms and goals and have a common identity
Three forms of trust
Contractual trust- character Communication trust- disclosure Competence trust- capability
Group becomes team when
leadership is shared accountability develops purpose problem solving effectiveness
Team building
learning to better the internal functioning of work groups
Team
number of people with complementary skills committed to common purpose
Cross functionalism
team of technical specialists from different areas
virtual team
teams that communicate through information communication technology ICT