Ch. 9 Groups and Teams

Norm

attitude or opinion shared by two or more people that guides their behavior

3 C's of team players

committed, collaborative, competent

Build, repair trust

communication, support, respect, fairness, predictability, competence

social loafing

decrease in individual effort as group size increases

Trust

faith that someone's intentions will consider the implications for you

Formal group

formed by a manager to help a business accomplish goals

Informal group

getting together based on friendship

Self managed teams

groups given administrative oversight for their tasks

Tuckman's five-stage theory of group development

Forming- assemble and assign task responsibility Storming- clarify leadership, process roles, and standards Norming- implements own set of norms, grow in cohesion Performing- highly productive effort Adjourning- team disbands

groupthink

Janis' term for striving for consensus versus looking at alternatives

Group

two or more people share norms and goals and have a common identity

Three forms of trust

Contractual trust- character Communication trust- disclosure Competence trust- capability

Group becomes team when

leadership is shared accountability develops purpose problem solving effectiveness

Team building

learning to better the internal functioning of work groups

Team

number of people with complementary skills committed to common purpose

Cross functionalism

team of technical specialists from different areas

virtual team

teams that communicate through information communication technology ICT