ch1

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

Which employee is the best example of a functional manager? Rachel, who is a supervisor and is responsible for the activities of three employees at the company. Brett, who is the manager of the company's accounting department. Miguel, who is responsible for the company's warehouse, production, and product source lines. Mallory, who became the CEO after working for the company for 12 years.

Brett, who is the manager of the company's accounting department.

The company president meets with senior managers to determine what is causing a problem with the company's best-selling computer microchip. They discuss whether the cause might be a modification that was made in the manufacturing process. Which management function is the group performing?

Controlling

Which managerial roles were identified by Mintzberg as interpersonal roles?

Figurehead Leader Liaison

Which of the following are keys to managing your career readiness successfully?

Following a process Personal reflection, motivation, commitment, and experimentation Taking responsibility over managing your career

What are two potential rewards of being an exceptional manager? The ability to make decisions without being questioned A guarantee of employment in one's chosen field Fringe benefits, such as health insurance or stock options The ability to earn more than most workers

Fringe benefits, such as health insurance or stock options The ability to earn more than most workers

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

Job-specific knowledge for the position in retailing

Which of these employees is demonstrating a proactive learning orientation?

Millicent is taking a computer coding class at the community college so she can apply for a new role at work.

Which of the following statements is true about managerial compensation? Multiple choice question. The problems outweigh the benefits. Few managers make more than the minimum wage. Lower-level managers typically make between $50,000 and $135,000 a year. Some middle-level managers make more than $80,000 a year.

Some middle-level managers make more than $80,000 a year.

Which primary skills do companies seek in top managers?

The ability to communicate A high level of energy The ability to motivate and engage others

Which of the following represents an ethical challenge? Connor decided to text his sales order into the home office in order to make sure it was received on time. Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly. Paul and Kevin conducted a videoconference about the new product line since they were both home sick. Tonya told the supplier that recycled parts were important because her company wants to save money.

Zeynep's company uses only green materials, but he is tempted to use a cheaper supplier whose products are not environmentally friendly.

Which of these organizations is considered for-profit?

a retail clothing store

A diverse organization likely holds which of these characteristics?

ability to compete globally increased innovation

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive Blank______.

advantage

A learned predisposition toward a given object is called a(n)

attitude

The human resource manager felt that Anika was the best candidate for the job because she possessed the knowledge, skills, and attributes the company desired. In other words, Anika displayed Blank______.

career readiness

The ability to think analytically, visualize an organization as a whole, and understand how the parts work together are examples of Blank______ skills.

conceptual

The managerial function of Blank______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

At the human resource conference, Heidi learned that the civilian workforce was increasingly comprised of people born outside the United States, and the national median age had been steadily increasing. This presentation was about managagement and Blank______.

diversity

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in Blank______.

e-commerce

The buying and selling of goods or services over computer networks is known as Blank______, whereas Blank______ involves using the Internet to facilitate every aspect of running a business.

e-commerce; e-business

In order for an organization to maintain a competitive advantage, it must stay ahead of its competition in customer responsiveness, innovation, quality, and Blank______.

efficiency

Gordon would like to win back his customer by giving him tickets to a major league baseball game, but he knows his company frowns on this type of activity. Which type of dilemma is Gordon facing?

ethical

Having experience in a specific industry is the only characteristic people must possess to succeed professionally.

false

Today, it is more common for a company to hire an executive who will give orders rather than someone who will ask questions and encourage independent thinking.

false

A Blank______ organization's purpose is to make money by offering products or services.

for-profit

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager.

Meaningfulness is associated with Blank______ rather than Blank______.

giving; taking

Kenneth is admired as a manager because of his ability to work well with others to get things done. Which type of skill is Kenneth displaying?

human

Mintzberg characterized managers' interaction with people both inside and outside of their work units as their Blank______ roles.

interpersonal

In his annual convention speech, the founder of a medical research organization reminded all the employees of the importance of their work in finding a cure for pediatric diabetes. He praised them for their dedication and urged them to continue their work. Which management function did the founder perform in his speech?

leading

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

Which of the following managers demonstrates the management function of planning (in contrast to organizing, controlling, or leading)? Harrison, who awards a $75 bonus to any employee who brings in a new customer Maribeth, who determines that her sales staff needs to contact twenty new customers each month to meet department goals Stephen, who creates the position of ethics officer and reassigns the human resource group to report to that person Kylie, who reviews sales figures after six months and replaces three salespeople who were underperforming

maribeth

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the Blank______ effect.

multiplier

n her role as a grocery store general manager, Shara is able to make changes that affect customers, store employees, and individual department managers.This is an example of the Blank______ effect.

multiplier

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) Blank______.

organization

In the new department she is setting up, Shondra decides that top managers will report to her and that everyone else will report to the head of human resources. Which of the management functions is Shondra performing when she makes this decision?

organizing

Refer to Figure 1.1. Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

organizing

The organizing function of management consists of arranging tasks, Blank______, and other resources needed to accomplish work.

people

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

planning

Setting goals and figuring out how to achieve them describes the Blank______ function of the management process.

planning

A Blank______ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.

proactive

According to one study, which three of the following represent the largest gaps in career readiness employers see in college students applying for employment?

professionalism communication leadership

Employees who have the ability to work well with others to get things done are said to have Blank______ skills.

soft

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of Blank______.

sustainability

Meeting the needs of the present through economic development without compromising the needs of future generations to meet their own needs is called Blank______.

sustainability

The job-specific knowledge you need to perform well in a specialized field, known as Blank______ skills, appear to be most important for first-line managers.

technical

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a Blank______ manager.

top

For which level of management are conceptual skills particularly important?

top managers

Taking ownership of a work project is an example of an attitude.

true