ch10
Which conflict resolution strategy embodies an "I lose, you win" mindset?
Accommodating
Which conflict resolution strategy entails giving the other party what it wants?
Accommodating
Which conflict resolution strategy entails ignoring the conflict or denying that it exists?
Avoiding
Which conflict resolution strategy embodies an "I win, you win" mindset?
Collaborating
Which conflict resolution strategy embodies an "I win, you lose" mindset?
Competing
Which conflict resolution strategy embodies a "we both win some and lose some" mindset?
Compromising
Which conflict resolution strategy requires both sides to sacrifice something in order to end the conflict?
Compromising
________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals.
Constructive
________ conflict is destructive conflict focused on emotions and differences between the two parties.
Dysfunctional
________ conflict occurs when people are uninformed, misinformed, interpret things differently, or disagree about what's relevant.
Information
Which of the following is NOT true of negotiation?
It is fairly consistent across cultures.
________ conflict occurs due to personality differences.
Relationship
Which of the following arises due to interpersonal issues?
Relationship conflict
________ conflict is a disagreement about what the goals should be.
Task
________ conflict occurs due to perceived or actual incompatibilities in beliefs about what is right or wrong.
Values
The compromising strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.
moderate, moderate
Conflicts of interest can occur over ________ issues, which involve the way the conflict will be handled.
procedural
Conflicts of interest can occur over ________ issues, which involve perceptions of fairness, trust, or interest in participating.
psychological
When a conflict begins to escalate, one of the best ways to prevent further escalation is to
react equivalently to the other party and not overact.
In the second stage of Glasl's model of conflict escalation, ________, each side's opinion becomes polarized and emotions rise.
debate
In the fourth stage of Glasl's model of conflict escalation, ________, negative rumors are spread and stereotypes are formed as each side prepares for a fight and conducts a search for supporters.
images/coalitions
In the seventh stage of Glasl's model of conflict escalation, ________, the opponent is no longer viewed as a person and slight personal damage is considered acceptable.
limited attempts to overthrow
The fifth stage of Glasl's model of conflict escalation, ________, marks the beginning of open and direct aggression intended to cause public shame to the opponent.
loss of face
The accommodating strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.
low, high
The avoiding strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.
low, low
New Wakefield Hospital has only one portable X-ray machine. The emergency room staff claim to have the greatest need for the machine, but the surgeons in the operating room demand ready access to the machine. The conflict between these two groups is a result of
resource constraints.
Conflicts of interest can occur over ________ issues, which include time, money, and physical resources.
substantive
A group of managers cannot agree on what the next month's sales goals ought to be. The group is experiencing
task conflict.
In the sixth stage of Glasl's model of conflict escalation, ________, ultimatums are made and conflict escalation accelerates.
threat as a strategy
In the ninth stage of Glasl's model of conflict escalation, ________, extermination of the opponent at the price of self-extermination is considered acceptable.
together into the abyss