ch10

Which conflict resolution strategy embodies an "I lose, you win" mindset?

Accommodating

Which conflict resolution strategy entails giving the other party what it wants?

Accommodating

Which conflict resolution strategy entails ignoring the conflict or denying that it exists?

Avoiding

Which conflict resolution strategy embodies an "I win, you win" mindset?

Collaborating

Which conflict resolution strategy embodies an "I win, you lose" mindset?

Competing

Which conflict resolution strategy embodies a "we both win some and lose some" mindset?

Compromising

Which conflict resolution strategy requires both sides to sacrifice something in order to end the conflict?

Compromising

________ conflict balances the interests of both parties to maximize mutual gains and the attainment of mutual goals.

Constructive

________ conflict is destructive conflict focused on emotions and differences between the two parties.

Dysfunctional

________ conflict occurs when people are uninformed, misinformed, interpret things differently, or disagree about what's relevant.

Information

Which of the following is NOT true of negotiation?

It is fairly consistent across cultures.

________ conflict occurs due to personality differences.

Relationship

Which of the following arises due to interpersonal issues?

Relationship conflict

________ conflict is a disagreement about what the goals should be.

Task

________ conflict occurs due to perceived or actual incompatibilities in beliefs about what is right or wrong.

Values

The compromising strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.

moderate, moderate

Conflicts of interest can occur over ________ issues, which involve the way the conflict will be handled.

procedural

Conflicts of interest can occur over ________ issues, which involve perceptions of fairness, trust, or interest in participating.

psychological

When a conflict begins to escalate, one of the best ways to prevent further escalation is to

react equivalently to the other party and not overact.

In the second stage of Glasl's model of conflict escalation, ________, each side's opinion becomes polarized and emotions rise.

debate

In the fourth stage of Glasl's model of conflict escalation, ________, negative rumors are spread and stereotypes are formed as each side prepares for a fight and conducts a search for supporters.

images/coalitions

In the seventh stage of Glasl's model of conflict escalation, ________, the opponent is no longer viewed as a person and slight personal damage is considered acceptable.

limited attempts to overthrow

The fifth stage of Glasl's model of conflict escalation, ________, marks the beginning of open and direct aggression intended to cause public shame to the opponent.

loss of face

The accommodating strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.

low, high

The avoiding strategy entails a _________ concern for your interests and a _________ concern for the interests of the other party.

low, low

New Wakefield Hospital has only one portable X-ray machine. The emergency room staff claim to have the greatest need for the machine, but the surgeons in the operating room demand ready access to the machine. The conflict between these two groups is a result of

resource constraints.

Conflicts of interest can occur over ________ issues, which include time, money, and physical resources.

substantive

A group of managers cannot agree on what the next month's sales goals ought to be. The group is experiencing

task conflict.

In the sixth stage of Glasl's model of conflict escalation, ________, ultimatums are made and conflict escalation accelerates.

threat as a strategy

In the ninth stage of Glasl's model of conflict escalation, ________, extermination of the opponent at the price of self-extermination is considered acceptable.

together into the abyss