ch16

Generation X includes people who were born between

1960 and 1980.

How many steps are in Lewin's Process Model of change?

3

The number of people born in the U.S. between 1945 and 1960 was approximately

56 million.

Sam has good working relationships with his boss and coworkers, and is concerned that the upcoming organization change might disrupt these. Sam is most likely to resist the change because of

fear of the unknown.

The fifth step in the integrative framework for the implementation of task redesign is

go/no-go decision.

Most quality-of-work-life efforts espouse a goal of

humanizing the workplace.

Organization development

is the process of planned change using scientific knowledge.

Organization development involves attempts to plan organization changes, which excludes _________ initiatives.

spontaneous

Overdetermination is sometimes called

structural inertia.

When managers consider the impact of a change on the culture, the dominant coalition, and the people, tasks, and structure of the organization, they are more likely to be successful because they have

taken a holistic view.

The third step in Lewin's Process Model of change is

refreezing

In Lewin's Process Model of change, the process by which new behaviors are made relatively permanent and resistant to further change is called

refreezing.

With respect to managing change, management should consider resistance to change as

a signal to carefully examine the advantages and disadvantages of a change.

Baby Boomers were born between

1945 and 1960.

A structural change affects all of the following EXCEPT

All of these are affected by structural changes.

The areas in which the pressures for change appear most powerful involve all of the following EXCEPT

All of these are powerful pressures for change.

The second step in the integrative framework for the implementation of task redesign is

selection of task redesign as a potential intervention.

Which of the following keys to successful organization change management would help a manager reduce the spread of rumors regarding a change?

Foster open communication

The group of people born between 1980 and 2000 are called

Millennials

Which generation is characterized by a distinct and separate life stage in between adolescence and adulthood in which young people jump from job to job and relationship to relationship?

Millennials

Which generation is characterized by living at home with few responsibilities, experimenting with life, and putting off marriage, childbearing, home purchases, and other adult responsibilities?

Millennials

All of the following statements about change are true EXCEPT

Resistance to change should be eliminated.

Which of the following is a system-wide organization development involving a major restructuring of the organization or institution of new programs?

Structural change

On the job, which of the following is generally NOT true of Millennials?

They prefer not to work in teams.

The specific intention of organization development must be to improve organization effectiveness. This point excludes changes that

merely imitate what others have done.

Information processing and communication changes include all of the following EXCEPT

organizations will have systematic plans for changes.

Each of the following is a reason to secure top management support for a change EXCEPT

to reduce fear of obsolescence.

The process of systematically planning, organizing, and implementing change, from the disassembly of the current state to the realization of a fully functional future state within an organization, is called

transition management.

In Lewin's Process Model of change, the process by which people become aware of the need for change is called

unfreezing

The first step in Lewin's Process Model of change is

unfreezing