Chapter 1-10 practice test

True or false: Computers on the same LAN can use MAC addresses to communicate?

True

3. What is a wireless Internet connectivity method that makes use of cellular technology? A. 3G B. Satellite C. 802.11ac D. WiMAX

3G

5. Gwen recently purchased a new video card, and after she installed it, she realized she did not have the correct connections and was not able to power the video card. What connector(s) should Gwen look for when purchasing a new power supply? Select all that apply. A. Molex connector B. 24 pin connector C. 8-pin PCIe connector D. 6-pin PCIe connector E. SATA connector F. P4 MB connector

8-pin PCIe connector, 6-pin PCIe connector

7. What wireless networking standards, by default, support, a single operating frequency of 5GHz with speeds up to 54 Mbps? A. 802.11g B. 802.11n C. 802.11a D. 802.11b

802.11a

3. Kiera is building a new computer and wants to make sure she has an adequate power supply for all the new equipment she is purchasing. She will be installing three HDDs, with each using 25 watts. The processor she is using will need 125 watts. The motherboard will use 80 watts. RAM will require 3 watts for each of the four DDR3 DIMM modules. Her card will need 400 watts to run at maximum level. She wants to keep the cost as low as possible for the power supply. What power supply type would you recommend? A. 600w power supply B. 700w power supply C. 800w power supply D. 900w power supply

900w power supply

7. You purchased two new DDR 4 DIMM modules that are the same speed and size. You want to install them in your desktop computer to maximize the speed of the computer. The motherboard is marked A1, A2 ,B1, B2. A1 and B1 are blue and A2 and B2 are black. Where should you install the new DDR 4 DIMM modules into the motherboard? A. A2 and B2 B. A1 and A2 C. B2 and A1 D. A1 and B1 E. B1 and B2 F. B1 and A2

A1 and B1

8. A technician wants to configure a DHCP server to guarantee that certain printers always receive the same address. What would the technician configure? A. VPN tunnel B. Address reservation C. Subnet mask D. Default to gateway

Address reservation

7. You receive a phone call from a frantic customer. Their computer crashed, and now it will not turn on. What is the first thing you should do to troubleshoot your customers problem? A. Put the user on hold until he calms down B. Ask questions to learn more about the problem C. Tell the user to turn the computer back on D. Ask what the user did wrong to the problem

Ask questions to learn more about the problem

8. You connected a printer directly to the network using the printers integrated NIC. The printer was configured within an IP address for users on the local subnet to utilize. What would best describe the printing method used by this printer? A. Shared local printing B. Remote printing C. Local printing D. Cloud printing

Remote printing

2. The administrative assistant of the company's CEO is asking about a printer for their use only. It seems the shared department printer is overused, making the assistant wait to print the CEO's last minute documents. What technology will best meet the administrative assistance request? Select two. A. Bluetooth printer B. Cloud printing C. Remote printing D. Network printer E. Local printer F. Wireless infrastructure

Bluetooth printer / local printer

4. The system of pathways used for communication and the protocol and methods used for transmission are collectively called a____? A. Protocol B. HDMI cable C. Bus D. Motherboard

Bus

6. The system of pathways used for communication, and the protocol and methods use for transmission are collectively called a ______? A. Motherboard B. Protocol C. HDMI cable D. Bus

Bus

9. A company is concerned about the theft of a laptop computers from public areas throughout their organization. What would be an inexpensive and effective method for minimizing laptop thefts while maintaining the usability of the systems? A. Password protection B. Cable locks C. External monitors D. Full-drive encryption

Cable locks

1. A coworker is asking for your advice on a problem with a computer that will not communicate on the network. While assisting the coworker, you suspect that the wired and NIC may have failed. What would you recommend to your coworker as the best tool to diagnose this issue? Select two. A. punchdown tool B. Cable tester C. Wi-Fi analyzer D. Loopback plug

Cable tester / Loopback plug

7. Paul has been requested as a lead service technician to assist the trainer with the Lj they have on their WebCam. Upon further investigation, Paul notices the camera is not the issue, and that a device within the computer was bringing down the streaming performance. The technician needs to order a replacement for this part. What would Paul need to replace on the computer to improve the streaming performance? A. Sound card B. Capture card C. DVI-D D. Graphics tablet

Capture card

4. An end user is experiencing a problem with a single keyboard key sticking in a depressed position. Which is the best first step for the end user to take to resolve this issue? A. Remove the keyboard bezel & replace the keyboard B. Remove the keyboard & submerge it in distilled water C. Clean the keyboard with compressed air D. Remove the keyboard & clean the keyboard ribbon cable contacts

Clean the keyboard with compressed air

6. Which of the following is a necessary step prior to replacing the removable battery pack in a laptop computer? A. Remove the laptop keyboard bezel, & if needed, remove the keyboard B. Verify the laptop system is powered off and configured for ship mode C. Confirm the replacement battery is recommended by the laptop manufacturer. D. Verify the computer system is configured in Sleep mode.

Confirm the replacement battery is recommended by the laptop manufacturer

1. A client contacted you to request your help and researching and supplying the hardware necessary to implement a SOHO solution at his new home-based business. What SOHO router features will simplify IP address configuration on a private network for both wired and wireless clients? A. DHCP server B. Wireless access C. Multi port switch D. FTP server E. Firewall

DHCP server

2. A server provides the services to take you to the correct website domain when you type cengage.com in your web browser. If this service were not functioning, you would have to remember the IP address for cengage.com. What server performs this service? A. DNS server B. DHCP server C. Proxy server D. Web server

DNS server

4. What would use the RJ-11 connector for connectivity? A. Fiber B. Cable C. DSL D. Cellular E. Ethernet

DSL

3. When working with a computer, it is important to be able to identify the various components. Working with ports to connect devices is a common interconnection point for various other devices you might need to use. Which port type is recently replacing VGA on PCs? A. USB B. Thunderbolt 3 C. HDMI D. DisplayPort

DisplayPort

9. When asking a user questions to gain insight into the issue their computer is having, what questions should you ask first? A. Did you turn the computer off and on again? B. Have you tried updating your machine? C. do you have data that will need to be backed up? D. What were you doing on the computer when it quit working?

Do you have important data that will need to be backed up?

8. As a technician, it is going to be important for you to be familiar with as many of the peripheral devices that a device might make use of. What is a station that is specific to a particular type of device, providing extended capabilities for a laptop? A. Docking station B. Port replicator C. Charging station D. Docking port

Docking station

4. Your small business wants to build a new server PC and wants it to have a very fast processor. You have determined that the business should purchase a motherboard that supports multiple processors. What feature should your business order for the motherboard? A. Dual core processing B. Virtualization C. Dual processors D. Multicore processing

Dual processors

1. Upon starting his new role to build a number of devices for an organization, Steve has begun setting up his work area so that he is safe and that the devices are less likely to be damaged during the course of his work. One of the tools in his work area for ensuring he can safely work on hardware to dissipate any electrostatic discharge is referred to as a____? A. Flash drive B. Tweezers C. Antistatic bag D. ESD Matt

ESD Matt

2. Upon starting his new role to build a number of devices for an organization, Steve has begun setting up his work area so that he is safe & that the devices are less likely to be damaged during the course of his work. One of the tools in his work area for ensuring he can safely work on hardware to dissipate any electrostatic discharge is referred to as a(n). A. Flash drive B. ESD mat C. Antistatic bag D. Teeezers

ESD mat

1. A company purchased a high-quality color laser printer to print color brochures and sales proposals. The printer is connected to a marketing PC via USB and is configured as a shared local printer for use by the sales and marketing teams. The manager is concerned about the cost of consumables for the printer and does not want users to unintentionally print to the printer. What can be done to ensure that only authorized users can send print jobs to the printer? A. Enable user authentication on the printer share B. Disable printer spooling on the marketing PC C. Set security permissions for the marketing PC's signed-in user D. Disable the local share on the marketing PC

Enable user authentication on the printer share

2. Terry received a support call from a supervisor at his company. When he arrived at his supervisor work area, Terry spoke with the supervisor and asked them for their help in finding a solution for his computers problem. The supervisor show Terry, the error message and reproduced the air for him to see. Terry backed up all the important data on the machine. What is the next step? Terry should take in the troubleshooting process? A. Establish a plan of action to resolve the problem B. Test his theory C. Document his findings D. Establish the probable cause

Establish a theory of probable cause

1. When testing your theory, you discover that you are wrong. What is your next step in the troubleshooting process? A. Ask your client more questions B. Document your findings C. Establish a plan of action to resolve the problem D. Establishing new theory of probable cause

Establishing new theory of probable cause

3. Ricky has just purchased a new android tablet and wants to install an app that allows him to read an e-book. Where will Ricky need to navigate to on his android tablet to view, purchase, and install the new app? A. iTunes B. Google play store C. Android store D. Amazon

Google play store

12. Sharon is working as a service desk technician and has been requested to order device input that would allow the marketing team to hand draw the companies new logo. What would Susan want to order for the team? A. Thunderbolt B. Graphics tablet C. eSATA D. DVI-D

Graphics tablet

4. Sharing is working as a service desk technician and has been requested to order device input that would allow the marketing team to hand draw the companies new logo. What would Sharon want to order for the team? A. Graphics tablet B. Thunderbolt C. DVI-D D. eSATA

Graphics tablet

11. Susan is requested to connect the flatscreen TV to the main corporate laptop for the staff meeting to be held later in the day. Within the meeting, they would like to project a video presentation onto the TV screen. What would work best best for the meeting? A. HDMI connector B. DVI-I port C. USB-C connector D. DVI-D port

HDMI connector

8. Susan is requested to connect the flatscreen TV to the main corporate laptop for the staff meeting to be held later in the day. Within the meeting, they would like to project a video presentation onto the TV screen. What would work best for the meeting? A. USB-C connector B. HDMI connector C. DVI-D port D. DVI-I port

HDMI connector

3. The average space between transistors printed on the surface of a silicone chip is referred to as it's ___? A. Multithreads B. Multiprocesses C. Lithography D. Frequency

Lithography

7. While booting her computer today, Julie received this POST error message. Read/Wright failure. Along with this error, Julie's computer would not boot to windows. What might be the problem with Julie's computer? A. RAM has failed B. Windows has become corrupt C. CPU has failed D. Hard drive has failed

Hard drive has failed

9. Building machines and having the knowledge to upgrade components is an important skill set. One of those components is the motherboard form factor. Of the following, which is the smallest of the motherboard form factors?

ITX

9. If you are experiencing slow performance on a system and think that the SSD hard drive is the problem, you can run defrag and optimization. What does defrag do with the data on the SSD hard drive? A. And rearranges fragments or parts of the files and continuous clusters B. It sends a re-trim command to erase all blocks that are filled with unused data C. It rewrites the entire hard drive data D. It cleans all unnecessary data from the hard drive

It send a re-trim command to erase all blocks that are filled with unused data

4. If you are experiencing slow performance on a system and think that the SSD hard drive is the problem, you can run defrag and optimization. What does defrag do with the data on an SSD hard drive? A. It send a retrim command to erase all blocks that are filled with unused data B. It rearranges, fragments or parts of files and continuous clusters C. It rewrites the entire hard drive data D. It cleans all unnecessary data from the hard drive

It sends a retrim command to erase all blocks that are filled with unused data

3. Technology is constantly advancing and administrators Must stay abreast of those updates. Which of the following is referred to as the next generation form factor? A. PCI slot B. SATA C. M.2 connector D. SAS

M.2 connector

3. Jacob wants to set up extra security on his wireless network; he currently uses WPA2. He wants to allow only his devices to connect to the network and reject devices that he does not own. What Extra wireless security should Jacob employee on his wireless router? A. MAC filtering B. WPS C. Port forwarding D. Disabled SSID broadcasting

MAC filtering

8. Sherri is going to replace a processor in her laptop because the laptop is running slower than she would like. What should Sherry do prior to taking the laptop apart? Select all that apply. A. Make sure the CPU matches the chipset of the motherboard B. Verify that the laptop is not under warranty C. Determine whether a teardown procedure is available D. Try an external device before replacing the motherboard

Make sure the CPU matches the chip set of the motherboard, verify that the laptop is not under warranty, determine whether a tear down procedure is available

2. James has been asked to build a low-profile computer for his friend to use as a home theater system. James needs to choose parts that will enable the computer to be hidden behind the TV. What motherboard form factor should he use? A. ATX B. NLX C. Micro-ATX D. Mini-ITX

Mini-ITX

2. A small group of travelers is meeting inside an ancient building, and the travelers need access to the Internet using their mobile devices. However, the group is in an area where Wi-Fi Internet is not available and Cell your coverage is intermittent. One of the travelers has an unlimited cellular data plan and a strong consistent signal. Which method would most likely be implemented to provide Internet service to the group? A. Mobile hotspot B. Dial-up internet C. Cell phone tethering D. Satellite internet

Mobile hotspot

2. An important element of knowledge for any technician is the make up of a device. What is a calming component of a system case? A. Printer B. HDMI cable C. Camera D. Motherboard

Motherboard

7. An important element of knowledge for any technician is the make up of a device. What is a common component of a system case? A. Motherboard B. Printer C. Camera D. HDMI cable

Motherboard

3. While working on your computer, you received the POST error, "drive not recognized." You check your SATA cable to see if it is the problem, and it tests fine. You remove the hard drive and test it in a computer system known to be in good working condition and find that the hard drive is working. You can move data and check to make sure the OS files are not corrupt. You use a power supply tester to see if the voltage for the SATA power connection is correct, and the test shows the power is correct. You even Check BIOS to make sure the hard drive can be recognized and find that all settings in BIOS are at default, so the system should recognize the hard drive. What might be the problem with your hard drive system? A. UEFI has the wrong hard drive type. B. Hard drive jumpers C. Computer virus has deleted your MBR D. Motherboard SATA port has gone bad

Motherboard SATA port has gone bad

10. You are installing a new hard drive in a system in which the hard drive will run at 6.0 Gbps what can you use to determine whether the SAT port to which you are connecting the Dr. will also run at 6.0 Gbps A. Hard drive driver B. UEFI/BIOS will provide the standard C. All ports are standard D. Motherboard manual

Motherboard manual

6. You are installing a new hard drive in a system in which the hard drive will run at 6.0 Gbps. What can you use to determine whether the SATA port to which you are connecting the drive will also run at 6.0 Gbps? A. Motherboard manual B. Hard drive driver C. All ports are standard D. UEFI/BIOS will provide the standard

Motherboard manual

2. During routine maintenance on your server, you discover that one of the hard drives on your RAID array is starting to go bad. After you replace the drive and rebuild the data, you run diagnostics on the RAID controller card with no problems, so you believe you fix the problem. The next morning you arrive at work and discover that the RAID has completely failed. None of the disks are working. Your server is still running because you installed the OS on the non-RAID disk, but all the data is missing, and the server shows that none of your RAID disks are found. What might be the problem with your server? Select all that apply. A. RAM B. Power supply C. Motherboard D. RAID controller E. CPU

Motherboard, RAID controller

5. As computers get more efficient at being able to process instructions, applications can potentially have processed instructions for more than one thing at the same time. Which of the following is responsible for this ability? A. Multiprocessing B. Wide lithography C. Memory cache D. Processor frequency

Multiprocessing

4. Cathy wants to connect to her wireless LAN at home but is not sure where to change the setting so that she can connect. Where in the windows control panel will Cathy find her computers network connection settings? A. Internet options B. Network control center C. Network and sharing center D. Administrative tools

Network and sharing center

6. Understanding the make of an application is important for any administrator, needing to support and set up the network systems that allow the application to function well. Which term is sometimes called a host? A. Port B. Client C. Domain D. Node

Node

6. Shivam has a broken laptop screen and needs to replace the screen. While doing research to find a new screen, he discovers that the laptop screen he is replacing does not have a backlight. What kind of screen does Shivam need to order for his laptop? A. Touchscreen B. OLED C. CRT D. LED

OLED

7. Knowing the types of devices and their components is important as you are working to maintain, upgrade, or build a device. There are components that are connected directly to the motherboard. These are referred to as ______? A. PCI slots B. Onboard ports C. DIMM slots D. Flash drives

Onboard ports

4. A common need for administrators is to have in-depth understanding of hardware, including tools and products that are new or upcoming, and knowledge of how those components can be combined in relation to other elements within the device. A common type of expansion is the PCI express slot for peripheral components. Which version of this component was slated for release in 2022? A. PCI Expression 6.0 B. PCI Expression 5.0 C. PCI Expression 4.0 D. PCI Expression 3.0

PCI Expression 6.0

4. A technician is performing routine preventative maintenance on a laser printer and has been asked by the client to check the printers paper feeder for issues. What printer parts should the technician check first for problem related to paper feeding? Select two. A. Pickup rollers B. Transfer belt C. Toner cartridge D. Separation pad E. Printer head F. Tractor feed

Pickup rollers / separation pad

8. Oscar wants to upgrade his power supply on his desktop computer. He must explain to his supervisor why he needs to order a new power supply. Which of the following is not a valid reason to replace a power supply? A. Power supply fails B. Power supply fan has failed C. Power supply outputs 11.7 VDC to the computer D. Current to power supply does not provide enough power

Power supply outputs 11.7 VDC to the computer

8. Oscar wants to upgrade his power supply on his desktop computer. He must explain to a supervisor why he needs to order a new power supply. Which of the following is not a valid reason to replace a power supply? A. Power supply output, 11.7VDC to the computer B. Current power supply does not provide enough power C. Power supply fan has failed D. Power supply fails

Power supply outputs, 11.7 VDC to the computer

7. What is an output device that converts digital data to hardcopy on paper? A. Flatbed scanner B. ADF scanner C. Printer D. Thick client

Printer

5. What is the correct order of steps for laser printing? A. Charging, processing, exposing, developing, transferring, fusing, cleaning B. Charging, processing, developing, exposing, transferring, cleaning, fusing C. Processing, charging, developing, exposing, transferring, fusing, cleaning D. Processing, charging, exposing, developing, transferring, fusing, cleaning E. Processing, developing, charging, exposing, fusing, transferring, cleaning

Processing, charging, exposing, developing, transferring, fusing, cleaning

6. A common measure of the efficiency and effectiveness of a device is a measure of its processor, speed, also referred to as__? A. Multiprocessing B. Processor frequency C. Memory cache D. Lithography

Processor frequency

6. A common measure of the efficiency and effectiveness of a device is a measure of its processor, speed, also referred to as____? A. Lithography B. Processor frequency C. Memory Cache D. Multiprocessing

Processor frequency

2. Paul lost power to his computer due to a power failure. The power went off and immediately came back on, but the computer shut down. Paul had not saved his work, and when he turned his computer back on, the work was missing. He called you to find out what he could do to retrieve his work. You explained that when he lost power and his computer shut down, all the data in the RAM was lost. Why does this happen? A. RAM is static, so when you lose power, the data in RAM is not refreshed B. The data is not lost, but is moved to the HDD C. The data is not lost, but is moved to the BIOS CMOS chips and then recovered when the computer is restored D. RAM is dynamic, and when you lose power, the data in RAM in not refreshed

RAM is dynamic, and when you lose power, the data in RAM is not refreshed

7. Dillon company has decided it wants to find a way to do better job of tracking clothing inventories. Dillon has been asked to research ways to use the wireless network and IoT devices to help when tracking the clothing inventories. What should Dillon recommend to his company to help track the inventories? A. NFC tags B. 4G tracking receivers C. Bluetooth receivers D. RFID tags

RFID tags

1. A user is experiencing problems with a laptop system overheating. You suspect the CPU cooling fan has a buildup of dust blocking air flow. What would be the first step you should take in preparation for resolving the issue? A. Refer to the laptop manufacturers service manual B. Remove the fan assembly & clean it with compressed air C. Purchase a replacement fan assembly in case the fan is faulty D. Connect an antistatic wrist strap and remove the keyboard bezel

Refer to the laptop manufacturer's service manual

4. Sarah is having a tough time finding the cause of a problem on a computer she is troubleshooting. She found a possible problem, but is not sure if she is correct. In case she is wrong, Sarah does not want to test her theory, because doing so might worsen the problem. What should you advise Sarah to do? A. Research the problem on the Internet B. Tell her customer she can't fix the problem C. Test her theory D. Take a guess about what the problem might be

Research the problem on the Internet

6. A laser printer is displaying a message, indicating a maintenance kit is due for replacement. What would be a part of the replacement process? A. Clean the heating element B. Reset the page counter C. Replace the print ribbon D. Replace the printhead

Reset the page counter

4. While Conner uses his iPad, apps will start but then freeze. He has tried closing all the apps, deleting and reinstalling all the apps, restarting his iPad several times, and even updating iOS. Conner is not concerned about the data on the iPad but it's frustrated that he can't run the apps. What would you recommend that Conner do next to attempt to fix his iPad? A. Replace the battery B. Delete all the data C. Replace the screen D. Reset to factory default

Reset to factory default

1. The ability to store large amounts of data that can be accessed quickly as an important component of any device. Which is a standard most commonly used by storage devices? A. DIMM slot B. Protocol C. PCI D. SATA

SATA

1. You have been asked by your supervisor to do an inventory of all parts in a storage locker in your workspace and identify and label each item. You find this expansion card during your inventory. What is the con nectar type on this card? A. BNC connector B. SCSI connector C. USB connector D. RG-59 connector

SCSI connector

5. Danielle wants to use a stylus on her laptop but does not have a touchscreen. She needs the stylus to help her create designs for her landscape business. She does not want to purchase a new laptop. Is there any way for Danielle to use her current laptop with a stylus? A. She can add a digitizer over the screen on her laptop. B. She will not be able to use her current laptop & will need to purchase a laptop C. She can replace her current laptop screen with a touchscreen D. She can use a stylus on her current laptop

She can add a digitizer over the screen on her laptop

3. Sandy is replacing her broken laptop LCD screen with a new screen. During disassembly, she notices two cables that wrap around the screen and connect to the mini PCIe card inside the laptop. What will happen if Sandy breaks one of these cables? A. The laptop LCD screen will not have power B. The laptop sound will not work C. The laptop WebCam will not function D. She will not be able to connect to Wi-Fi with the laptop

She will not be able to connect to Wi-Fi with the laptop

2. Cade currently has several apps running in the background on his android smartphone. His Wi-Fi and Bluetooth wireless connections are also attempting to find devices. What problems could cade experience if he keeps running too many devices and Services on his smart phone? A. Short battery life B. Excessive data usage C. Flickering display D. Touchscreen issues

Short battery life

1. You want to upgrade your computers processor but are not sure what brand of processor the current motherboard takes. Since you have taken your computer apart, where do you look on the motherboard to determine what type of processor you should be using? A. Chipset B. RAM slots C. Motherboard label D. Socket

Socket

3. You have been asked to perform some of the upgrades on some of the desktop computers at one of the office locations your organization serves. One of those upgrades is to the processors. The area that the processor connects to the motherboard is referred to as the_____? A. Chipset B. ATX C. Motherboard D. Socket

Socket

5. You have been asked to perform some of the upgrades on some of the desktop computers at one of the office locations your organization serves. One of those upgrades is to the processors. The area that the processor connects to the motherboard is referred to as the _______? A. Chipset B. Motherboard C. Socket D. ATX

Socket

5. You want to upgrade your Computers processor, but are not sure what brand of processor the current motherboard takes. Since you have taken your computer apart, where do you look on the motherboard to determine what type of processor you should be using? A. Socket B. Chipset C. RAM slots D. Motherboard label

Socket

5. Which of the following types of storage would you recommend if someone needed a hard drive with fast data access and a small outline? A. Solid-state hard drive B. Magnetic hard drive C. Flash drive D. Optical drive

Solid-state hard drive

7. A technician is being asked to provide a network solution that will reduce network broadcast traffic on a private LAN by implementing VLANs. What would the technician implement? A. Configure an IP address on the subnet to a managed switch B. Enable quality of service on an unmanaged switch C. Enable MAC filtering on a managed switch D. Subnet the LAN and implement VLANs on a managed switch

Subnet the LAN and implement VLANs on a managed switch

1. Your company has asked you to do research on how it can provide smart phones to its employees. The company wants to give employees access to OneDrive in order to synchronize data. What type of synchronization will you recommend to the company? A. Synchronizing the desktop. B. Synchronization to the cloud C. Mutual authentication for synchronization D. Synchronization using wired network connections

Synchronization to the cloud

13. Which protocol guarantees the messages delivered reliably to the destination? A. TCP B. LDAP C. UDP D. DHCP

TCP

8. Fred wants to purchase a new mobile device that allows him to read books digitally. He wants the device to be able to connect to the Internet so he can watch movies and YouTube videos. Fred also wants a device that is easy to take on trips. What kind of device should Fred purchase? A. E-reader B. Tablet C. Smartwatch D. Laptop

Tablet

6. Karen is currently traveling for work, and the hotel she is staying in does not have Wi-Fi service. Karen wants to connect to the Internet with her laptop. However, she does not want other people at the hotel to see her connection. What can Karen do to protect her privacy when connecting to the Internet? A. Use the hotspot on her phone B. Connect via Bluetooth C. Tether to her cell phone with her charging cable D. She has no options to connect to the Internet

Tether to her cell phone with her charging cable

9. Benjamin needs to upgrade his RAM so that he can play the latest version of his favorite game. He currently has two DDR3 DIMMs, and each one has 2 GB of RAM. He did some research and found that his motherboard will support 4GB of RAM in each of the two slots. When Benjamin ordered the new RAM, he made sure that it had the same number of pins. After he received the RAM, he could not install the new RAM because it did not fit into the slot. Which is the best explanation for you to give Benjamin when he calls to ask for help? A. The RAM is turned in the wrong direction B. The clips on his motherboard might be broken C. The RAM is in the wrong channel D. The voltage notch is in the incorrect position

The RAM is turned in the wrong direction

5. Sam cannot figure out why he can't hear sound from his tablets internal speakers and calls you asking for advice. You ask him to check to see if anything is stuck in the aux port. Sam assures you nothing is in the aux port. He also checks to make sure the sound is not muted. What might prevent Sam from hearing sound on his tablet? A. Tablet is in airplane mode B. The audio output is being directed to a Bluetooth speaker C. Multiple apps are sending audio to the speakers D. The battery needs to be changed charged

The audio output is being directed to a Bluetooth speaker

6. Understanding the make up of a device is extremely important keeping your device cool and displacing as much of the heat as possible is important. One of those components, a thermal compound is also commonly referred to as___? A. Thermal pad B. CPU fan C. Cooler D. Thermal paste

Thermal paste

7. Understanding the make up of a device is extremely important. Keeping your device cool and displacing as much of the heat as possible is important. One of those components, a thermal compound is also commonly referred to as ____? A. Thermal paste B. CPU fan C. Cooler D. Thermal pad

Thermal paste

5. In which of the following situations should you install a firewall device? A. When you need a wired or wireless connection to a local area network B. To protect your Internal private network from an untrusted public network C. When you need to connect multiple computers to the local wired network D. To provide connectivity and traffic flow between two networks

To protect Internal private network from an untrusted public network

5. A technician has verified that a bad Cat6 cable run in the wall is responsible for a workstations lack of communication on the network. What tool can be used to pinpoint the location of the cable inside the wall? A. Cable tester B. Toner probe C. Wi-Fi analyzer D. Network multimeter

Toner probe

1. James is researching a new laptop computer and wants to purchase one with a keyboard and that allows him to use a pen on the screen to draw and to use his hands to manipulate text. What feature will James need to include on his new laptop? A. Touchpad B. Touch screen C. Inverter D. OLED

Touch screen

True or false: Computers on different LANs use IP addresses to communicate over the Internet?

True

Devon would like to install a new hard drive on his computer. He does not have a SATA port available on his motherboard, so he has decided to purchase a NVME SSD hard drive. How can Devon attach a NVME device to his computer? Select all that apply. A. U.2 port on the motherboard B. PCIe expansion card C. M.2 slot on the motherboard. D. Internal USB connection

U.2 port on the motherboard, PCIe expansion card, M.2 slot on the motherboard

8. Knowing the various protocols and rules for communication between devices can be an important part of the knowledge that any administrator can work with. What offers secure boot? A. UEFI B. CSM C. MBR D. GPT

UEFI

10. Phil wants to add a new video card, and he is sure the power supply is sufficient to run the new video card. However, when he tries to locate the power connector for the new video card, he does not find a 6-pin PCIe power connector. He has several extra cables for hard drive power cables from his power supply that he is not using. What is the least expensive way for Phil to power his video card? A. Use a SATA-to-6-pin PCIe adapter B. You will not be able to add the video card to the system. C. Change the dual voltage option D. Purchasing new power supply

Use a SATA-to-6-pin PCIe adapter

3. A company needs a way to convert 10 years of shipping records that are currently on paper into files that can be saved to its private cloud storage. What is the best choice to accomplish this goal with the least amount of employee effort? A. Use the flatbed scanner on a multifunction device connected to a workstation USB port B. Use a dedicated flatbed scanner that is connected to a workstation via USB 3.0 C. Use a dedicated ADF scanner connected to either a workstation or the LAN D. Use a dedicated, network attached laser printer with a gigabyte ethernet connection

Use a dedicated ADF scanner connected to either a workstation or the LAN

5. A technician has been dispatched to assist a salesperson who cannot get his laptop to display through a projector. The technician verified the video is displaying properly on the laptop's built-in screen. What would be the next step the technician should take? A. Increase the shared video memory allocated to the laptops integrated video adapter B. Use the laptop's function key to toggle display output to external video C. Replace the integrated graphics adapter in the laptop computer D. Reseat

Use the laptop's function key to toggle display output to external video

9. A technician is installing a SOHO network and has taken proper ESD precautions to install a NIC into the expansion slot of a windows, workstation that has no existing integrated network adapters. The workstation operating system is booted, and the start screen is displayed on the monitor. What is the best step to take next to confirm the installed NIC has the necessary drivers to function property? A. Boot CMOS setup and confirm the new NIC is recognized by the systems BIOS B. Verify no errors are reported for the NIC in device manager C. Configure a static IP address on the network, interface and reboot D. Press CTRL-ALT-DEL and sign into the Windows domain

Verify, no errors are reported for the NIC in device manager

6. What is the correct order of network types when categorized by their size or their physical area they cover, from largest to smallest? A. PAN, WLAN, MAN, WAN B. WAN, MAN, LAN, PAN C. MAN, WAN, WLAN, PAN D. WAN, WLAN, PAN, LAN

WAN, MAN, LAN, PAN

2. Your laptop keyboard is not functioning properly. You have been using a USB keyboard but are going on a trip and don't want to take the USB keyboard. You ordered a new keyboard and start to disassemble your laptop when you see a connection that is unfamiliar to you. The connector is holding a ribbon that attaches to the keyboard. What type of connector must you use to connect or disconnect your keyboard from the monitor? A. PS/2 connector B. Ribbon cable connector C. USB connector D. ZIF connector

ZIF connector