Chapter 1 -2 Principles of Management
According to Mintzberg, managers averaged ____ written and _____ verbal contacts per day with most of these activities lasting less than ____ minutes.
36; 16; 9
Which of the following describe monitoring products and services activity?
As a production manager at Garden Tools International (GTI), Ellen frequently gets involved in planning, scheduling, and monitoring the design, development, production, and delivery of garden tools at GTI.
Which of the following describe community relations activity?
As a vice-president of regional engagement, Tom's primary responsibility is to cultivate and maintain contacts with representatives from various constituencies outside the company, including state and federal agencies, and local civic groups.
Which of the following describe customer relations and marketing activity?
At ABC Accounting, Inc. Margo's primary responsibility is to attract and retain new clients
Which of the following is a disciplined process of evaluating the quality of information, especially data collected from other sources and arguments made by other people, to determine whether the source should be trusted or whether the argument is valid?
Critical Thinking
Which of the following are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction?
Executive managers
According to Mintzberg, disturbance handler is an interpersonal role.
False
Ad hominem fallacy refers to "If we have always done it one particular way, that must be the right or best way."
False
Front-line managers in organizations devote more of their time to conceptual issues.
False
In a liaison role, a manager performs formal duties like greeting customers and signing contracts.
False
The final step in the decision making process is to select an alternative.
False
When satisficing, a decision maker selects the best solution.
False
With programmed decisions, information is more likely to be ambiguous, and the manager may need to exercise some thoughtful judgment and creative thinking to reach a good solution.
False
Which of the following supervise rank-and-file employees and carry out day-to-day activities within departments?
First-line managers
Process conflict refers to conflict about the best way to do something as individuals explore various options together in order to identify superior solutions.
True
With evidence-based decision-making, managers are encouraged to rely on data and information rather than their intuition.
True
As a production manager, Sylvia just received the report that the product output is 20 percent below the projected target. She immediately takes the corrective actions to remedy the crisis. Sylvia is engaging in the role of a
disturbance handle.
While spokesperson is a type of _______ role, liaison is a(n) ______ role.
informational; interpersonal
While figurehead is a type of _______ role, disturbance handler is a(n) ______ role.
interpersonal; decisional
As a division manager at KB Foods (KBF), Michelle maintains information links both inside and outside KBF. According to Mintzberg, this represents _____ role.
liaison
Buying a house can be described as which of these?
nonprogrammed decision
Kotter studied a number of successful general managers over a five-year period and found that they spend most of their time
with others
Which system is quick, impulsive, and intuitive, relying on emotions or habits to provide cues for what to do next?
Reactive
Which of the following is NOT an element of emotional intelligence?
Heuristic
James is the production manager at a large toy manufacturing company. James believes that one of his critical role is to train, counsel, motivate, and direct his subordinates. This represents which role, according to Mintzberg?
Leader
Determining which actions are right vs. wrong represents which element of James Rest's ethical decision-making model?
Moral judgement
Recognizing that the issue has a moral component represents which element of James Rest's ethical decision-making model?
Moral sensitivity
Sam, marketing manager at ABC Products, argues that XY Products, their biggest competitor is spending more on marketing than ABC. XY have a larger share of the market. Therefore, ABC should spend more on marketing. This argument represents which of the following fallacies?
Non sequitur
Which term best describe decisions that are routine?
Programmed
Ordering office supply can be described as which of these?
Programmed decision