Chapter 1 -2 Principles of Management

According to Mintzberg, managers averaged ____ written and _____ verbal contacts per day with most of these activities lasting less than ____ minutes.

36; 16; 9

Which of the following describe monitoring products and services activity?

As a production manager at Garden Tools International (GTI), Ellen frequently gets involved in planning, scheduling, and monitoring the design, development, production, and delivery of garden tools at GTI.

Which of the following describe community relations activity?

As a vice-president of regional engagement, Tom's primary responsibility is to cultivate and maintain contacts with representatives from various constituencies outside the company, including state and federal agencies, and local civic groups.

Which of the following describe customer relations and marketing activity?

At ABC Accounting, Inc. Margo's primary responsibility is to attract and retain new clients

Which of the following is a disciplined process of evaluating the quality of information, especially data collected from other sources and arguments made by other people, to determine whether the source should be trusted or whether the argument is valid?

Critical Thinking

Which of the following are at the top of the hierarchy and are responsible for the entire organization, especially its strategic direction?

Executive managers

According to Mintzberg, disturbance handler is an interpersonal role.

False

Ad hominem fallacy refers to "If we have always done it one particular way, that must be the right or best way."

False

Front-line managers in organizations devote more of their time to conceptual issues.

False

In a liaison role, a manager performs formal duties like greeting customers and signing contracts.

False

The final step in the decision making process is to select an alternative.

False

When satisficing, a decision maker selects the best solution.

False

With programmed decisions, information is more likely to be ambiguous, and the manager may need to exercise some thoughtful judgment and creative thinking to reach a good solution.

False

Which of the following supervise rank-and-file employees and carry out day-to-day activities within departments?

First-line managers

Process conflict refers to conflict about the best way to do something as individuals explore various options together in order to identify superior solutions.

True

With evidence-based decision-making, managers are encouraged to rely on data and information rather than their intuition.

True

As a production manager, Sylvia just received the report that the product output is 20 percent below the projected target. She immediately takes the corrective actions to remedy the crisis. Sylvia is engaging in the role of a

disturbance handle.

While spokesperson is a type of _______ role, liaison is a(n) ______ role.

informational; interpersonal

While figurehead is a type of _______ role, disturbance handler is a(n) ______ role.

interpersonal; decisional

As a division manager at KB Foods (KBF), Michelle maintains information links both inside and outside KBF. According to Mintzberg, this represents _____ role.

liaison

Buying a house can be described as which of these?

nonprogrammed decision

Kotter studied a number of successful general managers over a five-year period and found that they spend most of their time

with others

Which system is quick, impulsive, and intuitive, relying on emotions or habits to provide cues for what to do next?

Reactive

Which of the following is NOT an element of emotional intelligence?

Heuristic

James is the production manager at a large toy manufacturing company. James believes that one of his critical role is to train, counsel, motivate, and direct his subordinates. This represents which role, according to Mintzberg?

Leader

Determining which actions are right vs. wrong represents which element of James Rest's ethical decision-making model?

Moral judgement

Recognizing that the issue has a moral component represents which element of James Rest's ethical decision-making model?

Moral sensitivity

Sam, marketing manager at ABC Products, argues that XY Products, their biggest competitor is spending more on marketing than ABC. XY have a larger share of the market. Therefore, ABC should spend more on marketing. This argument represents which of the following fallacies?

Non sequitur

Which term best describe decisions that are routine?

Programmed

Ordering office supply can be described as which of these?

Programmed decision