chapter 1-4
One of the most common barriers to effective listening is tuning out parts of a message. This is called __________. A. evaluating B. receiving C. selective listening D. decoding E. defensive listening
C. selective listening
________ can be used in the workplace to allow people with ability differences to perform activities that might otherwise be difficult or impossible. A. Cultural pluralism B. Nonverbal communication C. Idiomatic phrases D. Future orientation E. Assistive technologies
E. Assistive technologies
Amar is choosing strong words, creating effective sentences, and developing coherent paragraphs. Which step of the three-step writing process is he working on? A. Editing B. Planning C. Writing D. Compiling E. Completing
C. Writing
In a(n) ______________________ culture, people rely more on verbal communication and less on circumstances and cues to convey meaning. A. medium-context B. indifferent C. high-context D. ambivalent E. low-context
E. low-context
The United States is considered to have a(n) ________ culture. A. indifferent B. ambivalent C. medium-context D. high-context E. low-context
E. low-context
Which of the following can be used to strengthen or weaken a verbal message? A. Acronyms B. Robert's Rules of Order C. Telepresence D. Mnemonics E. Nonverbal signals
E. nonverbal signals
Orange Photography has different types of customers. Although the message sent to these different customers may contain the same information, retail customers receive more of a personable approach, while the corporate customers receive more of a business approach. This is achieved through the use of __________. A. stereotypes B. channel C. purpose D. medium E. tone
E. tone
The process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and nonverbal signs differently is referred to as ___________________ communication. A. intercultural B. global C. worldwide D. universal E. international
A. intercultural
Which of the following best describes the communication process? A. It is the process of transferring information and meaning between senders and receivers, using one or more types of media. B. It is the process of combining a variety of media to create a stronger message. C. It is the process of helping others adapt to your communication style. D.It is the process of agreeing on the format of a message. E. It is the process of promoting your worth to an organization.
A. It is the process of transferring information and meaning between senders and receivers, using one or more types of media.
An example of upward communication would be _________. A. an employee telling a supervisor about potential problems with a delivery process at a review B. an executive providing information about a corporate policy to an employee at a weekly meeting C. a CEO sending out a newsletter D. two production departments discussing a new machine purchase
A. an employee telling a supervisor about potential problems with a delivery process at a review
How many words per minute can be processed by listeners? A. 500 or more B. 100 C. 200 D. 400 E. 300
A. 500 or more
Roughly _____ percent of Internet users sometimes access the web using a mobile device. A. 80 B. 60 C. 50 D. 30 E. 40
A. 80
Which of the following describes the generation that got its name from the population surge in the years following World War II? A. Baby Boomers B. Generation Z C. The Radio Generation D. Generation X E. Generation Y
A. Baby Boomers
Which of the following can be done to help business communicators improve their cultural competency? A. Be aware of your own biases. B. Apply the "Golden Rule" consistently to all. C. Exercise individualism. D. Use a direct and focused communication style. E. Start and end all meetings on time to show respect.
A. Be aware of your own biases.
Which of the following is the term used for the system used to deliver a message? A. Channel B. Mainframe C. Computer D. Medium E. Modem
A. Channel
Which step of the listening process involves assigning meaning to sounds, according to your own values, beliefs, ideas, expectations, roles, needs, and personal history? A. Decoding B. Receiving C. Remembering D. Evaluating E. Responding
A. Decoding
Mahir promised a client that the project would be completed by the end of the week; however, Mahir knows that the project will take at least three more weeks to complete. Which of the following terms most accurately describes this situation? A. Ethical lapse B. Whistleblowing C. Plagiarism D. Code of ethics E. Ethical dilemma
A. Ethical lapse
What often increases the pitch and pace of your speaking voice? A. Fear B. Overconfidence C. Irrationality D. Language fluency E. Compulsiveness
A. Fear
__________ are the interactions and processes that take place among the members of a team. A. Group dynamics B. Self-oriented roles C. Norms D. Team maintenance roles E. Groupthink
A. Group dynamics
Designing a website for optimum viewing on smartphones and tablets is referred to as ________. A. mobile-first B. radical connectivity C. advanced design D. linear configuration E. multitasking
A. mobile-first
Which of the following is the simplest form of virtual meeting? A. Instant messaging B. Web-based meeting C. Virtual whiteboard D. Online brainstorming E. Webinar
A. Instant messaging
Which of the following is true regarding etiquette during a business meal? A. Leave business documents under your chair until entrée plates have been removed. B. It is generally acceptable to complain about work during a business meal. C. It is appropriate to discuss politics during a business meal. D. It is appropriate to discuss religion during a business meal. E. Feel free to take phone calls or send texts, since this is a business meal.
A. Leave business documents under your chair until entrée plates have been removed.
Which of the following is correct regarding mobile devices? A. More email messages are opened on smartphones than on PCs. B. Voice traffic far outstrips data traffic on mobile devices. C. The percentage of communication and media consumption performed on mobile devices has begun to decline. D. A very small percentage of U.S. consumers use mobile devices exclusively for their online search needs. E. The majority of executives under age 40 still use PCs as their primary connection tool.
A. More email messages are opened on smartphones than on PCs.
Which of the following represents a medium's ability to convey a message through more than one informational cue, facilitate feedback, and establish a personal focus? A. Richness B. Formality C. Leanness D. Channel E. Connectivity
A. Richness
When Bob threw away Mary's letter, there was a breakdown in the communication process. Which step was not achieved? A. The audience receives the message. B. The sender encodes the idea as a message. C. The receiver decodes the message. D. The sender transmits the message through a channel. E. The sender produces the message in a transmittable medium.
A. The audience receives the message.
What is a characteristic of effective listeners? A. They stay focused on the speaker and the content B. They listen with the same style, regardless of the situation C. They assume they already know everything that's important to know D. They fail to paraphrase E. They interrupt whenever they disagree or don't understand
A. They stay focused on the speaker and the content
What would be a good question to research if you were attempting to learn about social customs in another country? A. What topics may or may not be discussed in a social setting? Your answer is correct. B. Are businesses generally large? C. Which places, objects, actions, and events are sacred? D. How stable is the political situation? E. What are the primary resources and principal products?
A. What topics may or may not be discussed in a social setting?
To verify the quality of information, you should be concerned that the information is _______________________________________________. A. accurate, ethical, and pertinent B. relevant, private, and secret C. fully disclosed, sourced, and reliable D. true, correct, and complete E. verifiable, public, and documented
A. accurate, ethical, and pertinent
To ensure ongoing compliance with their codes of ethics, many companies also conduct ethics ___________ to monitor their ethical progress and to point out any weaknesses that need to be addressed. A. audits B. lapses C. contracts D. trainings E. dilemmas
A. audits
To be effective, communication must ________. A. benefit both parties Your answer is correct. B. be written C. benefit only one party D. only involve a receiver E. only involve a sender
A. benefit both parties
The term used to describe the condition of working together to meet complex challenges is _____________. A. collaboration B. group norms C. team management D. groupthink E. independence
A. collaboration
The practice of accepting multiple cultures on their own terms is referred to as _____________________________. A. cultural pluralism B. ethnocentrism C. stereotyping D. cultural competency E. xenophobia
A. cultural pluralism
Orange Photography utilizes the __________ approach for its messages by starting with the main idea and following that with supporting evidence. A. direct B. indirect C. business D. divergent E. convergent
A. direct
A message that meets your audience's needs and gets your points across is referred to as a(n) __________________________ message. A. effective B. efficient C. adequate D. comprehensive E. complete
A. effective
The accepted principles that govern behavior within a society are referred to as ____________. A. ethics B. perception C. beliefs D. laws E. philosophies
A. ethics
The tendency to judge other groups according to the standards, behaviors, and customs of one's own group is referred to as _________________________. A. ethnocentrism B. stereotyping C. cultural competency D. cultural pluralism E. xenophobia
A. ethnocentrism
China is considered to have a(n) ________ culture. A. high-context B. medium-context C. indifferent D. ambivalent E. low-context
A. high-context
A medium's ability to (1) convey a message through more than one informational cue (visual, verbal, vocal), (2) facilitate feedback, and (3) establish personal focus is referred to as _______________. A. richness B. usefulness C. convertibility D. urgency E. formality
A. richness
When companies recruit people to promote products to friends and other contacts in exchange for free samples or other rewards, without requiring them to disclose the true nature of the communication, it is referred to as "________ marketing." A. stealth B. viral C. false advertising D. ineffective E. online
A. stealth
Assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group is referred to as ______________. A. stereotyping B. cultural competency C. cultural pluralism D. xenophobia E. ethnocentrism
A. stereotyping
Which of the following is the process of considering how culture affects the interpretation of verbal and nonverbal signals in a messages? A. Intercultural communication B. Diversity C. Xenophobia D. Ethnocentrism E. Pluralism
A.Intercultural communication
Which of the following is an advantage of the social communication model? A. Increased information security risks B. Making it easier for employees to voice concerns and frustrations Your answer is correct. C. Information overload D. Blurring of the lines between personal and professional lives E. Fragmented attention
B. Making it easier for employees to voice concerns and frustrations
Which of the following is a way to ensure proper business etiquette when using digital media? A. Clearly introduce each topic in the message. B. Avoid personal attacks. C. Use evidence and opinion to support facts and data. D. Assume someone is available for an IM chat if the person responded to your message. E. Use common acronyms in messages, and avoid excessive punctuation and capitalization of words.
B. Avoid personal attacks
When conference participants are in different locations, ________enable(s) realistic conferences to take place. A. the use of norms B. telepresence C. group dynamics D. parliamentary procedure E. groupthink
B. telepresence
Which of the following is true? A. Neither social media nor mobile communication alters the relationships between senders and receivers. B. Both social media and mobile communication change the nature of communication. C. Neither social media nor mobile communication forces business professionals to hone new skills. D. Neither social media nor mobile communication creates opportunities as well as challenges. E. There are very few parallels between social media and mobile communication
B. Both social media and mobile communication change the nature of communication.
At the end of the video, an agreement was reached to form and work as a team. Robbie wanted to be the team leader. Which guideline for collaboration does this represent? A. Make sure tools and techniques are ready and compatible across the team. B. Clarify individual responsibilities. C. Establish clear processes. D. Give your team time to bond before diving in. E. Select collaborators carefully.
B. Clarify individual responsibilities.
Which of the following is considered to be ethical behavior? A. Selective misquoting B. Creating a code of ethics C. Plagiarizing. D. Omitting essential information E. Misrepresenting numbers
B. Creating a code of ethics
Which of the following is the first step in planning an effective business message? A. Select the best combination of medium and channel. B. Define your purpose and develop a profile of the audience. C. Define the main idea and limit the scope of the message. D. Gather relevant information. E. Determine whether the direct or the indirect approach will be most effective.
B. Define your purpose and develop a profile of the audience.
Which of the following is the generation currently in the workforce and is noted for its entrepreneurial instincts and technological savvy? A. Baby Boomers B. Generation Y. C. Generation Z D. Generation X E. The Radio Generation
B. Generation Y.
________________________ cultures emphasize the means or the method by which a decision will be made. A. Indifferent B. High-context C. Ambivalent D. Low-context E. Medium-context
B. High-context
Which of the following is a disadvantage of written, printed communication? A. It minimizes the distortion that can accompany oral messages. B. It offers limited opportunities for timely feedback C. It can be used to avoid immediate interactions D. It allows writers to plan and control their messages E. It offers a permanent, verifiable record
B. It offers limited opportunities for timely feedback
Stefan is having discussions with customers, product enthusiasts, and other people who engage in online discussions. Which informal process to gather insights and guide his research efforts is he engaged in? A. Talking with supervisors and colleagues B. Listening to the community C. Asking his audience for input D. Analyzing the audience's perspective E. Reading reports and company documents
B. Listening to the community
Which of the following is an advantage of written, digital communication? A. It requires Internet or mobile phone connectivity B. Messages can be delivered quickly C. It can be limited in terms of reach and capability D. It can be easy to overuse E. It can create productivity concerns
B. Messages can be delivered quickly
Which of the following should be used to provide a summary of the important ideas presented during a meeting? A. Participative management skills B. Minutes C. Parliamentary procedures D. Agendas E. Proactive behavior
B. Minutes
Which of the following are the simplest categories for media choices? A.Descriptive and nondescriptive B. Oral, written, and visual C. Simple and complex D. Long and short E. digital and nondigital
B. Oral, written, and visual
Which of the following is a trait usually associated with professionalism? A. Putting forth the minimum effort B. Performing at a high level Your ansterm-30wer is correct. C. Demonstrating independence as opposed to being a team player D. Just collecting a paycheck E. Meeting the minimum expectations
B. Performing at a high level
Which of the following is a trait usually associated with professionalism? A.Putting forth the minimum effort B. Performing at a high level C. Demonstrating independence as opposed to being a team player D. Just collecting a paycheck E. Meeting the minimum expectations
B. Performing at a high level
Which of the following is defined as the quality of performing at a high level and exhibiting pride and purpose in one's behavior? A. Capitalism B. Professionalism C. Etiquette D. Entrepreneurship E. Management
B. Professionalism
What is a characteristic of ineffective listeners? A. They overlook stylistic differences and focus on the speaker's message B. They are unable to distinguish main points from details C. Adjust listening style to the situation D. They listen actively E. They save questions or points of disagreement until an appropriate time
B. They are unable to distinguish main points from details
The people in the video had trouble making a conscious effort to turn off their own filters and biases to truly hear and understand what the other parties were saying. These individuals need to improve their ________ listening. A. critical B. active C. content D. empathetic E. formal
B. active
ABC Company has established an explicit ethics policy by developing ________. A. a company training manual B. a code of ethics Your answer is correct. C. an ethical lapse D. a rulemaking board E. an ethical dilemma
B. code of ethics
Every attempt at communication occurs within a cultural ______________, the pattern of physical cues, environmental stimuli, and implicit understanding that convey meaning between two members of the same culture. A. pluralism B. context C. code D. competence E. vacuum
B. context
The __________ of business messages is to inform, persuade, or collaborate with the audience. A. journalistic approach B. general purpose C. specific purpose D. composition E. probable reaction
B. general purpose
The essence of communication is ________________. A. having a sender B. sharing C. having a receiver D. providing data E. processing information
B. sharing
People in ________ are beyond what was once considered the traditional retirement age of 65, but some want or need to continue working. A. Generation X B. the Radio Generation C. Generation Y D. Generation Z E. the Baby Boomer generation
B. the Radio Generation
When using social media, make sure to provide access to all the information needed to accurately process messages by following the concept of __________. A. selective perception B. transparency C. encoding D. decoding E. etiquette
B. transparency
A fear of strangers and foreigners is referred to as ___________________________. A. stereotyping B. xenophobia C. cultural competency D. ethnocentrism E. cultural pluralism
B. xenophobia
________ percent of top executives state that listening is the most important skill needed to get things done in the workplace. A. Thirty B. Eighty C. Fifty D. Forty E. Sixty
B.Eighty
Which type of meeting can dramatically reduce costs and resource usage, reduce wear and tear on employees, and give teams a wider pool of expertise? A. Off-site meetings B. Virtual meetings C. In-person meetings D. Planning meetings E. Strategy meetings
B.Virtual meetings
As a general rule, what percentage of your time should be set aside for each step of the three-step writing process? A. 30 percent for planning, 40 percent for writing, and 30 percent for completing the three-step writing process B. 25 percent for planning, 50 percent for writing, and 25 percent for completing the three-step writing process C. 50 percent for planning, 25 percent for writing, and 25 percent for completing the three-step writing process D. 25 percent for planning, 25 percent for writing, and 50 percent for completing the three-step writing process E. 40 percent for planning, 30 percent for writing, and 30 percent for completing the three-step writing process
C. 50 percent for planning, 25 percent for writing, and 25 percent for completing the three-step writing process
Which of the following guidelines will aid in collaborative communication? A. Compose the communication as a group. B. Let all team members choose their areas of responsibility. C. Agree on project goals before you start. D. Assume each team member is on track unless you are told otherwise. E. Allow the team time to bond after the project is complete.
C. Agree on project goals before you start.
Which of the following will help to increase your chances of success when crafting a message that gets notterm-3iced? A. Develop a message that can be stored in short-term memory. B. Promote the concept of multitasking within the message. C. Consider the expectations of the audience. D. Minimize distractions for the audience. E. Use selective perception.
C. Consider the expectations of the audience.
Eliana is putting herself in the audience's position. Which informal process to gather insights and guide her research efforts is she engaged in? A. Listening to the community B. Talking with supervisors, colleagues, or customers C. Considering the audience's perspective D. Asking her audience for input E. Reading reports and company documents
C. Considering the audience's perspective
__________ is the skill and ability to completely and objectively evaluate information in order to provide effective recommendations and thorough conclusions. A. Empathy B. Digital information fluency C. Critical thinking D. Encoding E. Selective perception
C. Critical thinking
Which is the term used to describe a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior? A. Civilization B. Sociology C. Culture D. Society E. Anthropology
C. Culture
Aliyah is looking for similarities and differences in culture, language, age, education, organizational rank and status, attitudes, experience, motivations, biases, beliefs, and any other factors that might affect the success of her message. Which step in the audience analysis process is Aliyah working on? A. Identifying her primary audience B. Determining audience size and geographic distribution C. Determining audience composition D. Gauging audience members' level of understanding E. Understanding audience expectations and preferences
C. Determining audience composition
Which generation is responsible for many of the innovations that have shaped communication habits today? A. Generation Z B. The Radio Generation C. Generation X D. Baby Boomers E. Generation Y
C. Generation X
When working to create an effective and meaningful message, what should a writer do to ensure the needs of the most important audience members have been met? A. Assume audience agreement. B. Use jargon and buzzwords wherever possible. C. Identify primary audience members D. Determine the geographical distribution of the audience. E. Limit audience size.
C. Identify primary audience members
Which of the following is an advantage of working in teams? A. Peer pressure B. Cost C. Increased acceptance of a solution D. Hidden agendas E. Groupthink
C. Increased acceptance of a solution
__________ may occur when overusing communication technology. A. Defamation B. An ethical lapse C. Information overload D. Feedback E. Selective perception
C. Information overload
Which of the following is the first step in preparing for a meeting? A. Set and share the agenda. B. Decide who will keep a record of discussion points and decisions made. C. Make sure the meeting is really necessary. D. Choose the venue and the time. E. Select participants for the meeting.
C. Make sure the meeting is really necessary.
Why is it important to rely on tone of voice to convey confidence and professionalism when making phone calls at work? A. Most colleagues allow phone calls to go to voice mail, and then determine the importance of the message. B. IM and other text-based tools have replaced most phone calls. C. Phones calls lack visual richness. D. To keep the conversation focused on the original topic, and minimize distraction E. Most speakers speak in a monotone and lack pitch and inflection.
C. Phones calls lack visual richness.
Which is the correct order of the five effective listening steps? A. Evaluating, responding, receiving, decoding, and remembering B. Remembering, evaluating, responding, decoding, and receiving C. Receiving, decoding, remembering, evaluating, and responding D. Decoding, receiving, remembering, evaluating, and responding E. Remembering, evaluating, receiving, responding, and decoding
C. Receiving, decoding, remembering, evaluating, and responding
Which of the following includes evaluating the content or the message, reviewing readability, and rewriting? A. Distributing B. Optimizing C. Revising D. Drafting E. Producing
C. Revising
Which of the following enables realistic conferences in which participants thousands of miles apart almost seem to be in the same room? A. Instant messaging B. Closed-circuit conferencing C. Telepresence D. Shared workspaces E. Webinars
C. Telepresence
Which of the following statements concerning gender differences correctly describes an effect on workplace communication? A. The share of management roles held by men compared with those held by women remains equal the further up the corporate ladder one goes. B. Women emphasize content and outcomes in their communication efforts, whereas men place a higher premium on relationship maintenanc C. The perception of gender roles in business varies from culture to culture, and gender bias can range from overt discrimination to subtle and even unconscious beliefs. D. Outdated concepts of gender and sexual orientation are no longer a source of confusion, controversy, and discrimination. E. Evidence suggests that men and women tend to have the same communication styles.
C. The perception of gender roles in business varies from culture to culture, and gender bias can range from overt discrimination to subtle and even unconscious beliefs.
What would be a good question to research if you were attempting to learn about economic and business institutions in another country? A. Is politeness more important than factual honesty? B. How reliable is the mass transit system? C. What are the primary resources and principal products? D. What topics may or may not be discussed in a social setting? E. Which places, objects, actions, and events are sacred?
C. What are the primary resources and principal products?
Which of the following is true regarding nonverbal communication? A. Voice only carries intentional messages. B. Expectations regarding both time and space are universal and do not vary by cultur C. Your face is the primary vehicle for expressing your emotions D. People usually don't respond to others on the basis of their physical appearanc E. Touch is a complex subject. The best advice: When in doubt, only provide a pat on the back.
C. Your face is the primary vehicle for expressing your emotions
Two or more people who share a mission and the responsibility for working to achieve a common goal are called __________. A. content managers B. collaborators C. a team D. unified communicators E. participative managers
C. a team
Although the concept is often framed in terms of ethnic background, a broader and more useful definition of diversity is __________. A. the tendency to judge other groups according to the standards, behaviors, and customs of one's own group B. assigning a wide range of generalized attributes to an individual on the basis of membership in a particular culture or social group C. all the characteristics and experiences that define each of us as individuals D. a fear of strangers and foreigners E. a shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior
C. all the characteristics and experiences that define each of us as individuals
Working alone or with others and generating as many ideas and questions as you can, without stopping to criticize or organize, is referred to as ________________________. A. a question-and-answer chain B. the journalistic approach C. brainstorming D. mind mapping E. the storyteller's tour
C. brainstorming
Focusing on __________ can make your communication efforts more effective. A. opinions B. technology C. clarifying expectations and responsibilities D. personal goals E. impressions
C. clarifying expectations and responsibilities
Criticism that focuses on the process and outcomes of communication is referred to as _____________________. A. destructive criticism B. conflict evaluation C. constructive feedback D. negative criticism E. destructive feedback
C. constructive feedback
Instead of focusing on the people involved, __________ should be used to focus on the process and outcomes of communication. A. norms B. groupthink C. constructive feedback D. group dynamics E. deconstructive feedback
C. constructive feedback
A system that organizes and controls website content and can include features that help team members work together on webpages and other documents is referred to as a ___________________ system. A. groupware B. microblogging C. content management D. database E. cloud
C. content management
The __________ should be used when you know the audience will be receptive to your message. A. indirect approach B. mind mapping approach C. direct approach D. storyteller's tour E. question-and-answer chain
C. direct approach
All of the characteristics and experiences that define each of us as individuals are called __________. A. xenophobia B. intercultural communication C. diversity D. pluralism E. ethnocentrism
C. diversity
A(n) __________ can be used to monitor ethical progress and to point out any weaknesses that need to be addressed. A. annual stockholder meeting B.term-10 ethical dilemma C. ethics audit. D. formal communications review E. stealth marketing program
C. ethics audit
The __________ purpose of all business messages is to inform, persuade, or collaborate with the receiver. A. formal B. promotional C. general D. external E. specific
C. general
In order to teach employees about other cultures, companies like Hewlett-Packard __________. A. require employees to have an international business degree B. have multi-volume manuals on different cultures C. have compiled short summaries on important business cultural aspects for different cultures D. teach basic stereotypes E. require all employees to take trips to other countries
C. have compiled short summaries on important business cultural aspects for different cultures
People from _________________ cultures often see time as flexible. A. low-context B. indifferent C. high-context D. medium-context E. ambivalent
C. high-context
Lahney has taken credit for an idea that is not her own. This is an example of ________. A. selective misquoting B. distorting visuals C. plagiarism D. omitting essential information E. misrepresenting numbers
C. plagiarism
At Orange Photography, determining the purpose of your communication is paramount. This represents __________ of the writing process. A. step 2 B. step 4 C. step 1 D. step 3 E. step 5
C. step 1
Whenever you encounter resistance at work, you should __________. A. make sure to win your argument B. employ selective listening techniques C. stop talking and start listening D. force the change if you are in an authority position E. push your positon even harder
C. stop talking and start listening
The process that involves recording yourself as you describe what you intend to write, and then listening to the playback, identifying ways to tighten and clarify the message, and repeating the process until you distill the main idea down to a single, concise message is referred to as ______________________. A. the journalistic approach B. brainstorming C. the storyteller's tour D. a question-and-answer chain E. mind mapping
C. the storyteller's tour
Which of the following is an advantage of written, printed communication? A. It has the rich nonverbal cues provided by oral media. B. It offers opportunities for timely feedback. C. It can reach geographically dispersed audiences. D. It can reduce the communicator's control over the message. E. It often takes less time and fewer resources to create and distribute.
C.It can reach geographically dispersed audiences.
Understanding and retaining the information in the speaker's message is the primary goal of __________. A. critical listening B. empathic listening C. selective listening D. content listening E. defensive listening
D. content listening
In a recent survey, nearly ________ percent of executives said their companies' profit, revenue, and market share would all improve with better international communication skills. A. 80 B. 70 C. 60 D. 90 E. 50
D. 90
The process of transferring information and meaning is called? A. Sending B. Receiving C. Sharing D. Communication E. Media sharing
D. Communication
Eumi is a purchasing manager for the XYZ Company. She has some latitude when it comes to making purchasing decisions. She is buying some cleaning solvent for the company and has to choose between a lower cost alternative that is not as effective as the other option. Eumi's bonus is based upon saving the company money, so she is finding it difficult to make a decision. Which of the following is Eumi is experiencing? A. Falsification B. Breach of contract C. Misrepresentation D. Ethical dilemma E. Ethical lapse
D. Ethical dilemma
Which of the following is said to occur when people receive more information than they can effectively process? A. Disinformation underload B. Information underload C. Information disconnect D. Information overload E. Disinformation overload
D. Information overload
Which of the following is a disadvantage of visual, printed communication? A. It is often less intimidating than long blocks of text B. It can reduce the burden on the audience to figure out how the pieces of a message or concept fit C. It can convey complex ideas and relationships quickly D. It can require artistic skills to design E. Simple charts and graphs are easy to create in spreadsheets and other software and then can be integrated
D. It can require artistic skills to design
Which of the following is one of the four general guidelines for using communication technology effectively? A. Always assume the message will be read as an email. B. Promote information overload and information technology addiction. C. Avoid in-person communication whenever possible. D. Learn how to use technological E. Use a text message for sensitive communication
D. Learn how to use technological tools productively.
Which of the following is a disadvantage of oral, in-person communication? A. It provides the opportunity for immediate feedback B. It involves rich nonverbal cues (both physical gesture and vocal inflection) C. The parties can resolve misunderstandings and negotiate meaning quickly D. Live interaction reduces the communicator's control over the message E. It allows the speaker to express the emotion behind a message
D. Live interaction reduces the communicator's control over the message
What is the correct order of the three-step writing process? A. Writing, planning, and completing B. Completing, planning, and writing C. Planning, completing, and writing D. Planning, writing, and completing E. Writing, completing, and planning
D. Planning, writing, and completing
If you are writing for an audience whose first language is not English, which of the following should be used to help ensure the message is understood? A. Idiomatic phrases B. Humor C. Jargon D. Precise words E. Slang
D. Precise words
What is the general rule for introductions in a business setting? A. There is no thought of rank when introducing people in a business setting. B. If the higher-ranking person is female, and the lower-ranking person is male, then the higher-ranking person would be introduced to the lower-level person. C. If the higher-ranking person is male, and the lower-ranking person is female, then the higher-ranking person would be introduced to the lower-level person. D. The lower-ranking person is introduced to the senior ranking person. E. The senior-ranking person is introduced to the lower-ranking person.
D. The lower-ranking person is introduced to the senior ranking person.
When Orange Photography wants to send a short written message, they can choose between sending a letter, making a Twitter post, or sending an email. They are deciding upon which __________ to use. A. network B. medium C. writing method D. channel E. writing step
D. channel
At Hewlett-Packard, diversity is embraced by having an appreciation for cultural differences that affect communication. This is an example of __________. A. cultural pluralism B. stereotyping C. assumptions D. cultural competency E. ethnocentrism
D. cultural competency
A message that makes the best use of your time and your audience's time is referred to as a(n) ___________________ message. A. complete B. adequate C. effective D. efficient E. comprehensive
D. efficient
Hewlett-Packard is a multinational business that is keenly aware of the importance of __________, which is the process of sending and receiving messages between people whose cultural backgrounds could lead them to interpret verbal and nonverbal signs differently. A. ethnocentrism B. constructive feedback C. cultural pluralism D. intercultural communication E. stereotyping
D. intercultural communication
In general, business correspondence in the United States is often __________ than the style used by businesspeople in other countries. A. more formal and less direct B. less formal and less direct C. more satirical D. less formal and more direct E. more humorous
D. less formal and more direct
A(n)__________ culture focuses more on verbal communication and less on circumstances and cues to convey meaning. A. ethnocentric B. contextual C. stereotypical D. low-context E. high-context
D. low-context
In _________________ cultures, businesspeople tend to focus on the results of the decisions they face, a reflection of the cultural emphasis on logic and progress. A. high-context B. ambivalent C. indifferent D. low-context E. medium-context
D. low-context
People in _________________ cultures see time as a way to plan the business day efficiently, often focusing on only one task during each scheduled period and viewing time as a limited resource. A. high-context B. ambivalent C. medium-context D. low-context E. indifferent
D. low-context
The communication between Mary and Bob was more personal in nature. When choosing to use a letter, Mary was making a decision on the most appropriate __________ for this communication. A. feedback B. channel C. idea D. medium E. network
D. medium
Orange Photography stresses the importance of understanding your audience, which is why the biggest portion of time should be spent on __________. A. writing your business message B. choosing the medium C. completing your business message D. planning your business message E. delivering your business message
D. planning your business message
Website designers and businesses need to ________. A. understand communication is communication no matter how it is transmitted B. stop using non-mobile forms of communication C. pick just one mobile device on which to focus their communication efforts D. realize how websites will be viewed on smaller screens E. realize everyone prefers mobile communication to other methods
D. realize how websites will be viewed on smaller screens
When people use a wide range of generalized attributes to describe an individual on the basis of membership in a particular culture or social group, they are practicing __________. A. pluralism B. context C. xenophobia D. stereotyping E. ethnocentrism
D. stereotyping
The technique that asks who, what, when, where, why, and how questions to distill major thoughts from unorganized information is referred to as __________________. A. brainstorming B. the storyteller's tour C. mind mapping D. the journalistic approach E. a question-and-answer chain
D. the journalistic approach
The overall subject of your message is called the __________. A. main idea B. key point C. scope D. topic E. purpose
D. topic
The overall subject of your message is referred to as the _______________. A. channel B. medium C. heading D. topic E. scope
D. topic
Which of the following is a step that will help to ensure productive team meetings? A. Don't prepare an agenda since everyone will know why the meeting is being held. B. Sit back and listen to everyone without participating. C. Invite anyone who may be interested in attending the meeting. D. Wait until the meeting to receive input on the purpose for the meeting. E. Choose the correct venue and time in order to ensure productive team meetings.
E. Choose the correct venue and time in order to ensure productive team meetings.
Which of the following is a disadvantage of working in teams? A. Increased acceptance of a solution B. Increased information and knowledge C. Higher performance levels D. Increased diversity of views E. Cost and time
E. Cost and time
Kimtoya is always respectful of the opinions of others. Which element of professionalism is she primarily displaying with this behavior? A. Be ethical B. Be positive C. Be the best D. Be dependable E. Demonstrate a sense of etiquette
E. Demonstrate a sense of etiquette
Which is a habit that will help foster intercultural communication? A. Know that all cultures have at least some values in common. B. Acknowledge that other cultures are inferior when they behave differently than your culture advises. C. Assume others will act the same way you do. D. Understand that symbols have universal meaning in all cultures. E. Don't ignore the distinctions between another culture and your own.
E. Don't ignore the distinctions between another culture and your own.
Which of the following parts of the communication model includes the process of expressing an idea in words or images? A. Responding B. Producing C. Decoding D. Transmitting E. Encoding
E. Encoding
____________ involves putting an idea into words or images. A. Decoding B. Retrieving C. Whistleblowing D. Transmitting E. Encoding
E. Encoding
Which of the following cultural norms of the United States supports the idea that all people should be able to pursue their own dreams and goals? A. Personal space B. Privacy C. Efficiency D. Style E. Equality
E. Equality
Which of the following is true when it comes to collaborative writing? A. Do not clarify individual responsibilities. B. Dive right into the collaborative process. C. Assume everything is working unless you hear something negative. D. Always write as a group. E. Establish clear processes.
E. Establish clear processes.
Which of the following is true regarding the basic communication model? A. Technology decreases the number of media options available for communication. B. There is a clear distinction between medium and channel. C. Encoding occurs when the receiver extracts the idea from the message. D. Decoding is the act of the sender sending the message. E. Feedback can be both verbal and nonverbal.
E. Feedback can be both verbal and nonverbal.
What is expected when two businesspeople meet in North America? A. Salute B. Bow C. Pat on the back D. "Dead fish" handshake E. Firm handshake
E. Firm handshake
Which of the following is the first full generation to be born after the World Wide Web was invented and will be entering the workforce soon? A. The Radio Generation B. Baby Boomers C. Generation X D. Generation Y E. Generation Z
E. Generation Z
Which of the following is correct? A. Businesspeople who can't communicate well have a great chance of being promoted to top positions. B. Top executives rarely spend any time communicating. C. Do not assume that you will spend any of your career as an independent freelancer. D. Companies rarely use independent contractors. E. Improving your communication skills may be the single most important step you can take in your career.
E. Improving your communication skills may be the single most important step you can take in your career.
Taka is considering sending a message regarding a raise but is concerned since the company is struggling financially. Taka has determined the specific purpose of his message; however, he should answer which of the following questions before sending his message? A. Will management allow him to send this message? B. Is the purpose acceptable to the organization? C. Will anything change as a result of the message? D. Will management take punitive action as a result of the message? E. Is the purpose realistic?
E. Is the purpose realistic?
Which of the following is the term used for the form a message takes? A. Modem B. Mainframe C. Channel D. Computer E. Medium
E. Medium
Which of the following are brief, printed documents traditionally used for the routine, day-to-day exchange of information within an organization? A. Reports B. Letters C. Infographics D. Updates E. Memos
E. Memos
Which of the following is a disadvantage of mobile communication in business? A. Mobile apps can assist in a wide variety of business tasks, from research to presentations. B. Mobile tools can enhance productivity and collaboration. C. Mobile connectivity can accelerate decision making and problem solving. D. Mobile devices can serve as sensory and cognitive extensions. E. Mobile devices create a host of security and privacy concerns for end users and corporate technology managers alike.
E. Mobile devices create a host of security and privacy concerns for end users and corporate technology managers alike.
What is the interpersonal process of sending and receiving information, both intentionally and unintentionally, without using written or spoken language? A. Data transfer B. Written communication C. Expressive communication D. Oral communication E. Nonverbal communication
E. Nonverbal communication
__________ takes place when the interpersonal process of sending and receiving information, both intentionally and unintentionally, occurs without using written or spoken language. A. Critical listening B. Plagiarizing C. Selective misquoting D. Empathic listening E. Nonverbal communication
E. Nonverbal communication
Which of the following can make a message unethical? A. Emphasizing quantity of information over quality of information B. Using information you thought was true that later turned out to be incorrect C. Using sources found online D. Consulting with sources outside the organization E. Omitted information that does not support your goal
E. Omitted information that does not support your goal
What is the term used to describe when listeners mold messages to fit their own conceptual frameworks? A. Ineffective listening B. Effective listening C. Selective distortion D. Selective listening E. Selective perception
E. Selective perception
The people in the video must agree on a mission and the responsibility for working to achieve their goals in order to be successful. They need to form a __________. A. meeting B. group C. contract D. hierarchy E. team
E. Team
Which of the following should be used to ensure you have created a thorough message that will satisfy audience informational needs? A. Free writing B. Asking the audience for input C. Discovery techniques D. Reports and community blogs E. The journalistic approach
E. The journalistic approach
Maya is concerned about the level of detail that she should include in her message. Which step in the audience analysis process is Maya working on? A. Determining audience size and geographic distribution B. Forecasting probable audience reaction C. Identifying the primary audience D. Determining audience composition E. Understanding audience expectations and preferences
E. Understanding audience expectations and preference
Which type of communication promises to improve response times, productivity, and collaboration efforts? A. Vertical communication B. Indirect communication C. Direct communication D. Divergent communication E. Unified communication
E. Unified communication
A website that allows anyone with access to add new material and edit existing materials is referred to as a _________________. A. groupware system B. database system C. collaboration system D. content system E. wiki
E. Wiki
Focusing on understanding and meeting the needs of the readers and listeners is known as the ________ approach. A. speaker-centered B. uncentered C. egocentric D. dynamic E. audience-centered
E. audience-centered
In order to beat out competing messages, Mary should craft a message that Bob really cares about. She needs to create a(n) __________. A. persuasive message B. sender-centered message C. direct message D. transparent message E. audience-centered message
E. audience-centered message
Mary needs to practice more effective ________________, which is the process of transferring information and meaning between senders and receivers, using one or more print, oral, visual, or digital media. A. professionalism B. encoding C. decoding D. perception E. communication
E. communication
Cultural _______________ includes an appreciation for cultural differences that affect communication and the ability to adjust one's communication style to ensure that efforts to send and receive messages across cultural boundaries are successful. A. understanding B. context C. tolerance D. stereotyping E. competency
E. competency
Teams such as the one in the video benefit from collaboration on most every part of teamwork EXCEPT when __________. A. establishing clear processes B. agreeing on project goals C. clarifying individual responsibilities D. making sure tools and techniques are ready and compatible across the team E. composing a message
E. composing a message
The shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior is called __________. A. xenophobia B. ethnocentrism C. diversity D. stereotyping E. culture
E. culture
Multinational corporations like Hewlett-Packard need to be aware of the shared system of symbols, beliefs, attitudes, values, expectations, and norms for behavior of their stakeholders. In order to achieve this, HP studies various ___________. A. team strategies B. political systems C. educational systems D. stereotypes E. cultures
E. cultures
The process of recognizing information needs, using efficient search techniques to locate reliable sources of information, and using gathered information ethically is referred to as ________. A. communication B. data input C. data analysis D. data transfer E. digital information fluency
E. digital information fluency
The people in the video need to have mutual respect and consideration for each other. Gaining an understanding of business __________ would help. A. administration B. acumen C. rules D. feedback E. etiquette
E. etiquette
Mary sent numerous instant messages and web links to Bob, leaving him overwhelmed and confused. This is an example of __________. A. professionalism B. audience-centered communication C. radical connectivity D. persuasive communication E. information overload
E. information overload
