Chapter 1-BA 3305
How many steps are involved in the managerial task of planning?
3
A company needs _ and _ in order to win the race with competitors.
Blank 1: speed Blank 2: flexibility
Which of the following is one of the three steps involved in planning?
Deciding on the goals to be achieved
A pizza parlor devised a method for producing twice the number of pizzas each day without increasing the size of their staff, and still bringing steaming hot pizza to their customers. What is this pizza parlor demonstrating as a model for other organizations?
Efficiency
Which of the following is one of the responsibilities of a middle manager?
Evaluates and suggests to top management how organizational goals should be changed
Which of the following are benefits of information technology
Improved the pace of innovation Increased innovation Increased global coordination
What is the role of leading in the essential management task model?
It is articulating a clear vision for organizational members to achieve organizational goals.
A middle manager may ensure an organization's efficiency and effectiveness by doing which of the following?
Making decisions about the production of goods and services
What is a key difference between how information is weighed for decision making in the four essential management tasks that you read about in the last section and Mintzberg's view of management decision making?
Mintzberg believes management is more chaotic, involving quick decisions, rather than an orderly process of weighing information first.
A(n) ___________ is a group of people who work together collaboratively towards a variety of goals and coordinate their efforts in order to achieve desired outcomes.
Organization
What is the second essential task of management?
Organizing
Simone, Kevin, and Manny are bank tellers at Rock Safe Bank. Annalea is the manager of the branch in which they work. As a manager within the organization, what key managerial tasks is Annalea responsible for?
Supervising
What is an advantage to learning from other managers' mistakes?
You are less likely to repeat the same mistakes.
What is a compelling reason to study management?
You will learn to deal with the complex nature of modern work and make decisions that are ethical and effective.
Managers in high performing organizations with high efficiency and high effectiveness,
choose the right goals to pursue and make good use of resources.
If Company X outperforms Company Z by creating a new, exciting product as a result of outstanding departmental skills and knowledge, this gives Company X the __________.
competitive advantage
Top managers require the best ______ skills because their primary responsibilities are planning and organizing.
conceptual
Experience and education have been found to help managers develop three types of skills, including _______.
conceptual, human, and technical skills
What refers to evaluating how well an organization is achieving its goals and taking action to maintain or improve performance?
controlling
When managers monitor the performance of individuals, departments, and the organization as a whole to determine if they are meeting desired performance standards, they are engaging in the essential task of ______.
controlling
If a manager is called upon to hire a new vendor and negotiate the best services for the best price, which type of role is required?
decisional
A(n) ______ is a group of managers and employees who work together because they possess similar skills and experience or use the same kind of knowledge, tools, or techniques to perform their jobs.
department
Organizing people into _________ according to the kinds of job-specific tasks they perform lays out the lines of authority and responsibility between different individuals and groups.
departments
A measure of how well or how productively resources are used to achieve a goal is __________.
efficiency
A ______ manager is responsible for the daily supervision of non-managerial employees.
first-line
A department is a group of people who work together. To perform their jobs, they ______.
have similar skills
If a manager chooses the right goals to pursue and makes good use of the resources to achieve these goals, the result (in terms of efficiency and effectiveness) is ______.
high efficiency high effectiveness
Managers need to master conceptual, technical, and ______ skills.
human
Managers who have the ability to understand, alter, lead, or control the behavior of others are said to possess ______ skills.
human
The middle manager is responsible for organizing all _______.
human and other resources
Where are you likely to find first-line managers within an organization?
in all department and functions
Henry Mintzberg identified ten kinds of specific roles, which he grouped into three categories: decisional, interpersonal, and
informational
Which one of the essential managerial tasks are managers performing when they articulate a clear vision and energize members to achieve organizational goals?
leading
The essential or universal tasks of management include: (Choose all that apply.)
leading controlling organizing planning
If a manager chooses the right goals to pursue, but does a poor job of using the resources in achieving these goals, the result (in terms of efficiency and effectiveness) is ______.
low efficiency and high effectiveness
If a manager chooses the wrong goals to pursue and makes poor use of resources, the result (in terms of efficiency and effectiveness) is ______.
low efficiency and low effectiveness
Who supervises first-line managers?
middle managers
Senior managers engage in ______ when they structure the organizational relationships to work cooperatively to achieve goals.
organizing
The measurement of how efficiently and effectively a manager uses resources to satisfy customers and achieve organizational goals is known as organizational _____.
performance
In Mintzberg's view, managers are overloaded with ______ and, therefore, do not always have the time to carefully analyze all of the nuances of a situation.
responsibilities
Companies can win or lose the competitive race depending on their ______ and their flexibility.
speed
For his position as a lead mechanic, Jeff needs to know when and how to use a 12 millimeter screwdriver and a 14 millimeter screwdriver for a specific task. This requires _______ skills.
technical
Most organizations have ______ levels of managers.
three
The manager who establishes the organization's goals and determines how the departments should interact is the ______ level manager.
top
The three levels of management in most organizations are first-line managers, middle managers, and _______ managers
top
Which level of management has cross-departmental responsibility?
top