Chapter 1 - Chapter 12

The new CEO announced that she believed in employees running the company, not the company running the employees. Which employee statement indicates that the organization has successfully empowered employees?

"I can choose how to do a task, and use my creativity."

A start-up company has achieved a measure of stability, so executives voted to establish a policy of providing job enrichment whenever possible. Which employee report indicates that the organization has been successful in that effort?

"I've been given more responsibility and opportunity for growth."

The Human Resources staff interviewing employees of the Emergency Department has found room for improvement in satisfying their safety needs. Which workplace topic that is outside of their mandate will better meet Maslow's level of safety needs?

Adequate air flow

Jael is a trusting and forgiving individual who gets along with others because she is good-natured and cooperative. Which of the Big Five personality factors does she possess?

Agreeableness

A partnership of three former teachers started an online resource to help high school teachers teach science, technology, engineering, and mathematics (STEM) courses. However, their early success has been overshadowed by new education requirements from both federal and state education departments. Also, many competitors have emerged. The partners agree that they do not have solid non-political information that would help them predict the future of STEM support. Which approach is reasonable for them to take in making decisions?

Be prepared for conflicts over goals and decision alternatives

Rasheed is a division manager for a company that makes diesel engines. Rasheed has developed a concept engine that, while very expensive to manufacture, will create more jobs for people in his community and will emit much less exhaust than the current engines the company makes. What changes in Rasheed's concept can he make to take into account two aspects of the triple bottom line?

Because the engine is very expensive, he can look at ways to reduce the cost involved.

The set of techniques by which reinforcement theory is used to change behavior is called:

Behavior modification

Which major decision style is characterized by having deep concern for others as individuals?

Behavioral

In Maslow's hierarchy of needs, which need refers to a manager's desire to be accepted by other managers at her organization?

Belongingness

A __________ is a planned activity at a special event that is conducted for the benefit of an audience.

Ceremony

What type of law deals with values and standards which are written into the law and which are enforceable in the courts?

Codified Law

Which approach to change implementation should be used when a crisis exists?

Coercion

As department manager, Aoki worked out a plan with her team and help set goals for each of her employees. Each employee ended up with at least fifteen goals. This process violated which criteria for effective goal setting?

Covers key result areas

Alli needs to make a quick decision under conditions of high uncertainty. She identified the decision requirements and analyzed the causes of the situation. Which action does she need to take next?

Develop a custom solution that will satisfice for handling the problem

A few years ago, when Coca-Cola introduced Fruitopia beverage, it spent $30 million and set what it thought was achievable sales goals. However, the drink did not perform as hoped and lost money for the company. When top management decided to stop production of Fruitopia for its U.S. market, it was intending to help the company operate more ________ and reach organizational goals

Effectively

A(n)__________ is a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.

Emotion

A stakeholder is a systematic way to identify the expectations, needs, importance, and relationships within an organization. True or False

False

Organizational change and innovation are only prompted by external forces such as customer demands and market competition. True or False?

False

Team-building activities are only useful when teams are new and are in the formative stages of development. True or False?

False

The great majority of managers operate at the postconventional level of moral development. True or False?

False

The role of liaison encompasses relationships with subordinates including communication and influence whereas the role of leader pertains to the development of information sources both inside and outside the organization. True or False

False

Fawn works for a web publishing company, and daily, she is charged with solving challenging software algorithms and ensuring that her clients' materials are managed efficiently and are secured. If Fawn thrives on the relationship management aspect of emotional intelligence, which of the following options best explains how Fawn might respond to a situation at work?

Fawn would call her clients and communicate about what their needs are and how she might be able to help them.

Raoul owns a dry goods store in Germany and is part of the European Union (EU) that uses the euro as currency. His business had steadily grown due in large part to the ability to easily export his products to other countries until the global recession began. Everything that he exports is now heavily taxed, which has caused him to have to lay off a number of employees. In the event that the EU returns to using national currencies, what are some things that Raoul could do to prepare?

He can consider how to expand his company and how he would pay employees.

Lenovo, the world's largest PC maker, is redefining the meaning of a Chinese company. They are blending the best of Eastern philosophy and culture with the best of Western business and management thinking. Lenovo's top managers now come from 14 different nations. Analyze how Shaheed's software company in India can reflect the same refinements that Lenovo is making in the changing international landscape.

He can employ people from non-Indian cultures to bring different perspectives to his company.

Devon owns a realty company. He is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that bimonthly he will meet with all his employees to discuss their concerns and ideas, showing how highly he values their needs. Identify which type of corporate culture Devon is using.

He is using involvement culture that focuses on employee participation to adapt to change.

NAFTA is a trade agreement between Canada, the United States, and Mexico. Which of the following is not one of the intended outcomes of this agreement?

Higher unemployment in the United States

What type of skills is increasingly important for managers to demonstrate at all levels and in all types of organizations

Human

Rosa was promoted into a management position from her specialist role. Her previous job let her experience firsthand the pros and cons of specialization. Which action could Rosa take as a manager to overcome the biggest disadvantage of specialization for those reporting to her?

Implement teams to provide greater challenges for employees.

The current employees of a company are part of what type of environment for the organization?

Internal environment

Gabe works for an entertainment company that has a robust offering of services for artists, including marketing, business, fashion, and social media promotion. The company employs a horizontal-linkage model so artists can have a one-stop shop experience. Which of the following is probably a benefit of the horizontal linkage model?

It encourages the pooling of resources.

Jiyaing is an HR manager at a research firm in China, and her company has decided to open a branch in the United States. Jiyaing has been assigned to assist the HR department in the new branch as they become familiar with the company's policies. Jiyaing would like to spend a little time getting acquainted with the people in the new branch while she's working with them, but they mainly want information that pertains to the company. Identify what type of cultural intelligence Jiyaing needs to cultivate.

Jiyaing needs to develop low-context culture.

A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as:

Job enrichment

Claudette works for a new eco-friendly fashion line in Vienna, Austria. After studying environmental science and economics in Canada, she decided that she wanted to live in Europe and pursue a career related to sustainable development. When the opportunity to work in eco-friendly fashion came up in Vienna, Claudette knew that this was the change and experience she needed to live a purposeful life. Claudette loves her job and is motivated to do well. Which of the following concepts illustrates Claudette's feelings about her work?

Job satisfaction

What type of bias is Anastasia, a regional manager exhibiting when she continues to support a past decision she has made even if the current circumstances no longer apply to the situation that occurred when that decision was originally made?

Justifying past decisions

The president of Digital Girls Inc, a startup committed to teaching young girls from urban areas how to code and develop computer-based programs and applications, wants to restructure the organization and refocus its mission to ensure that the most needy segment of their target population is accessing their free services. The president meets with all 75 of its managers, board members, and staff, and for several days, they work with an organizational development professional to identify best practices and new models to deliver their services. The model demonstrated here is an example of which of the following?

Large-group intervention

What type of departments within an organization performs tasks that reflect the organization's primary goal and mission?

Line departments

The managers at Nirvana's Sons have extremely high expectations of their architects. Lorenzo, a recent college graduate and a new hire wants to ensure that he is always prepared and ready to work. When he receives his first assignment, the first thing he does is creates an excel spreadsheet of all of his upcoming deadlines and what he needs to complete each; this way he can clear his mind and get things down on paper. What should Lorenzo do next?

Lorenzo should decide the next action.

The tendency to direct much of one's behavior toward the acquisition of power and the manipulation of others for personal gain is called:

Machiavellianism.

What principle is the term for when a manager gives an employee feedback that they are getting closer, even by a small amount, toward the eventual goal?

Making progress principle

Marcia is the top leader of the matrix structure for an international company manufacturing environmental compliance equipment. Which action could she take to resolve conflicts between people in charge of product line goals and country goals?

Meet with matrix bosses and two-boss employees to work out differences

What concept is at the top of an organization's goal hierarchy?

Mission of the company

Mr. Choy manages a group of telemarketers who sell weight-loss products. The members of his team range from those who have been in the telemarketing business for decades to those who have only been working for a few months. If Mr. Choy is a situational leader, how might he ensure that the employees for whom he is responsible are performing well?

Mr. Choy might develop a buddy system so more experienced staff help the novices.

What type of management decision was involved when Toyota Motor Co. announced a recall of millions of units of its cars because of a faulty accelerator pedal problem?

Nonprogrammed

Jon was hired as a new manager and worked closely with Christine, a supervisor who had worked for the company for over a decade. For the first few weeks, Jon shadowed Christine and learned company policies and procedures through hands-on experiences. At the end of his first three months, Jon received a performance appraisal interview from Christine. He recalls feeling defeated after his evaluation because Christine gave him poor scores in most of the areas. He believes that Christine ranked him poorly because he was young and was just learning how to adjust to his new position. Identify the training method employed here, as well as Christine's performance evaluation error.

On-the-job training, stereotyping

__________ refers to loyalty to and engagement with one's work organization.

Organizational commitment

MAS Holdings is an apparel manufacturer in Sri Lanka and has made a commitment to contribute to economic development while also improving the lives of employees, their families, and the community. More than 90% of the MAS workers are women, so MAS has built factories in rural areas with easy access so that women can work close to their homes and families. Relate the type of social responsibility MAS is applying.

Organizational virtuousness is applied because MAS is pursuing a positive human impact and society betterment.

The workers at a small tech start up in Rhode Island are often stressed and complain about having heavy workloads. The president of the company wants to figure out how to eliminate some stressors while keeping productivity high. He should most likely:

Organize weekly activities in the office so his staff have an opportunity to unwind and mingle.

Which step is not part of the process of electronic brainstorming?

Participants identify themselves

Myra's company recently decided that in order to cut costs, they needed to change their compensation structure. Currently, full-time staff persons are paid a salary biweekly and are given a bonus every year. The company president wants to continue paying biweekly salaries but also wants to figure out a different structure for paying bonuses. What can the president implement to better manage his company?

Pay-for-performance

The triple bottom line measures an organization's performance on which set of three dimensions?

People, Planet, and Profit

Which of the following enables individuals to screen and select the various objects and stimuli that vie for their attention?

Perception

When Google created its China-based search engine, Google.cn, it did not foresee eventually abandoning it because of censorship issues with the Chinese government. Which kind of bias could have been in effect when Google made its initial decision?

Perpetuating the status quo

Which theorist created "management by objectives" in U.S. businesses?

Peter Drucker

Drugstore chains can be found located quite close to each other, serving a neighborhood of blocks, not miles. Which distinct feature of service technology does this distribution of facilities illustrate?

Placing employees close to their customers

Which of the following is not one of the benefits of organizational planning?

Preventing the use of intuition and creativity

What type of decision refers to a specific situation that occurs frequently within an organization and the organization has a set of specific decision rules to apply whenever it occurs?

Programmed

DeAngelo did solid research before founding a food-tour company in a coastal community. He used information gained by his competitive analysis of another beachfront food-tour organization, in business for over 30 years. Which type of decisions is he basing his entrepreneurial activities upon?

Programmed decisions

New college graduate Janine is very excited about her career possibilities. She tells her parents, "I am going to be a CEO someday, and this is the first step." Which type of reward should Janine's manager use to motive her highest productivity?

Promotions to higher responsibility

How could a new manager use Vineet Nayar's principle of "employees first, customers second (EFCS)"?

Recognizing and providing learning opportunities as needed

After a tumultuous fiscal year in which the top executives were replaced suddenly, a financial services company designed a plan to better engage employees. Which outcome indicates that the organization's efforts were successful?

Reduced employee turnover

Which of the following is an example of compensation?

Salary Vacation days Health insurance Salary and vacation days only All of these options are correct.

What term is used to indicate that a decision maker chose the first solution alternative that satisfied minimal decision criteria?

Satisficing

When managers at a large pharmaceutical company look towards the future and think about what could be, they are likely using which innovative planning approach?

Scenario building

__________ emphasizes that there is "one best way" to perform a job or task in order to increase productivity. The "one best way" could be identified by studying each task and developing precise procedures

Scientific management

A person who has a sense of __________ is conscious of the internal aspects of his/her nature, such as personality traits, beliefs, emotions, and perceptions, and appreciates how his/her patterns affect other people.

Self-awareness

All of the following are elements of employee engagement except:

Sense of achievement

Sergio Marchionne, CEO of Chrysler Group, demonstrates hands-on leadership with his employees. Tim is a manager at a local marketing group and consistently keeps his door closed, signaling to his employees that he'd prefer not to be interrupted. Compare Sergio's and Tim's management styles.

Sergio is able to help motivate people to accomplish goals whereas Tim demonstrates a lack of interest in his employees and their work.

A solar-energy manufacturing company is expecting new innovations to change its equipment and processes over the next two to three years. Which action illustrates that the manager knows how to keep employees on track toward accomplishing their final goal?

Setting biannual dates for investigating change options

Paula Reid is the manager at the Miami office of the U.S. Secret Service who set in motion a major prostitution scandal by reporting the misconduct of agents. Reid acted in this way believing that the agent's actions had hurt the agency's reputation and damaged its ability to fulfill its protective and investigative missions. Identify the approach that Reid has used in this instance.

She used the practical approach, basing her decision on the prevailing standards of her profession

The original start-up company, founded in a garage, grew at a amazing rate, with employees added in groups as the organization expanded to fulfill its potential. Now the Advisory Board wants to improve cost, quality, service, and speed. Which effect on the structure should the Advisory Board expect from reengineering the structure of the company?

Shift away from a strong vertical structure to emphasis on horizontal coordination.

Which type of production technology produces good in batches of one or a few products designed to customer specification?

Small-batch production

Starbucks expanded into the European market with packed stores in Germany and the U.K., but its sales and profits in French stores were disappointing. Some of the reasons for this were a sluggish economy, more expensive rent, and higher labor costs in France; furthermore, instead of grabbing a coffee to go, the French prefer to linger over coffee. Relate what was affecting Starbucks ability to thrive in France.

Starbucks was not factoring in the international dimension of the external environment.

A start-up company founded a technical university to implement digital innovation into teaching. Which feature of the company's mission statement demonstrates the company's commitment to reinventing higher education?

Statement of values that guide the company

Manager Jacques has not had positive results from using reminders, disciplinary measures, or nagging with a disruptive employee. Which action should Jacques take to experiment with the use of avoidance learning to change the employee's behavior?

Stopping talk about the need for change when the employee acts appropriately

Two sisters work at the headquarters of the Zappos.com online shoe store. Susan works in over-the-phone customer support. Judy is a member of the warehouse stock supply group. Which functional approaches to structure do these departments reflect?

Susan is part of a staff department; Judy is part of a line department.

David works as an orchestra director for a small company in Sao Paolo, Brazil. At the end of one of the company's elaborate performances, they receive a standing ovation, and David is asked to say a few words. As a Level 5 leader, David will probably

Thank the members of the orchestra and credit them for their hard work

Stagecoach is the name of a company that operates bus and rail services in the United Kingdom. Which of the following is an external factor that could influence work forecasting for Stagecoach?

The availability of applicants who can drive for the company

The hotel chain Ritz-Carlton advertises that they are "Ladies and gentlemen taking care of ladies and gentleman" as a way to convey special meaning to its employees. This is said to demonstrate the cultural commitment to take care of both employees and customers. What tool is Ritz-Carlton demonstrating to express its corporate culture?

The company is expressing a key corporate value with a slogan.

After a large hotel chain discovered that their computer systems had been hacked and customer credit card information had been accessed, they immediately notified customers via email and offered access to free credit monitoring for one year. The hotel's quick action in response to a serious situation was likely due to which of the following reasons?

The hotel chain had a contingency plan in place with specific steps in place to respond to the situation.

Bangladesh native Iqbal Quadir realized that connectivity equals productivity. He also knew his impoverished homeland was one of the least connected places on Earth. He collaborated with a fellow countryman to create Village Phone, which allows entrepreneurs (mostly women) to obtain microloans to purchase cell phones. This venture has resulted in thousands of new small businesses and improved communication. Decide what Iqbal is demonstrating with the invention of Village Phone.

The infrastructure is making economic development possible.

A primary concern that Americans have about globalization is that:

They dislike the number of domestic jobs that have been offshored to other countries.

Which concept of good organization does the dual authority structure of a matrix violate?

Unity-of-command concept

Managers at Nintendo are faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets. Nintendo is traditionally a console game maker and is confronting changes in technologies and consumer tastes. In 2012, Nintendo posted the first loss in its history. Which of the strategies below would help Nintendo modify its operation to increase sales?

Using business intelligence to be aware of what is going on externally

In Vroom's expectancy theory, what term is used to describe the value of outcomes, or attraction to outcomes, for the individual?

Valence

The basic principles for self-management include:

clarity of mind.

All of the following are essential parts of any definition of leadership except:

coercive power.

Faith, the ED of a youth serving organization in Portland, Oregon, is extremely nurturing and gives her staff enough latitude so they can think creatively about problems. As an interactive leader, Faith mostly likely:

collaborates with her staff to come up with new strategies for youth recruitment.

The Leadership Grid uses two leader behaviors, known as:

concern for people and concern for production.

Temporary workers, contract employees, or leased employees are all examples of __________ workers.

contingent

Somaya has been working at Think Pink, a clothing company for girls, for about five years. Her supervisor trusts her to make decisions and to come up with brilliant marketing ideas at the beginning of every season. Somaya's ideas are quite ingenious, and she always manages to develop a socially relevant theme to go along with the brand. Somaya is most likely a(n):

independent critical thinker.

Another term for the strategic goals of an organization is:

official goals

Goals that are precise and measurable and carried out by departments, work groups, and individuals are called:

operational goals

A visual drawing of the reporting relationships within an organization is called a(n):

organization chart.

Developing a global mindset requires managers to possess all these traits except:

partial in their point of view.

Xavier has been working for a local market for about 6 months now and admires the manager in his department because she is extraverted, bold, and extremely creative. Because Xavier struggles with his shyness and has a difficult time making new friends, he respects anyone who is outgoing. Even though other staff members have complained about the manager's abrupt and confrontational behavior, Xavier thinks she can do no wrong. Xavier's perceptions are a result of:

the halo effect.

It has been determined that the appropriateness of a trait or set of traits for leaders depends on:

the leadership situation.

Expert power is one of the five sources of power. True or False?

True

Myeshia works for a charter school in New Orleans and is committed to infusing the arts into her math lesson plans. Her principal warns her that as a new teacher, it may take a while for her lessons to come together the way she imagines and to give it some time. When things don't go well her first semester at the school, Myeshia is devastated. As an individual who has a high internal locus of control, Myeshia most likely responds to the situation by saying:

"I should have tested out the lesson plans before implementing them in the classroom."

A __________ is a process that uses multiple raters, including self-rating, to assess employee performance and guide development.

360-degree feedback

Laura Benetti of Dow Corning along with nine colleagues spent four weeks working with rural women in India to help them learn how to price and market the garments they made. They slept in lodge with limited access to hot water and electricity. Benetti commented that the experience "gives more meaning to your career." Determine what this is an example of.

A manager contributing to an ethical and socially responsible organization.

RP Building Products is a manufacturer of engineered wood building materials with a factory located in Wichita, Kansas. Distinguish who of the following are examples of RP's stakeholders except:

Amrit, Marcel's high school football teammate, who lives in Washington, D.C.

Shanice has real strengths in visualizing the benefits of new ventures. She also has a knack for supporting these ventures politically. Shanice is an excellent example of which of the following?

An idea champion

The founders of a medical device company need to take a different direction, after they did not receive FDA approval for their equipment. What would not be part of an after-action review of their original decision?

Assign responsibility for the failure

__________ leadership refers to individuals who know and understand themselves, who espouse and act consistent with higher order ethical values, and who empower and inspire others with their openness.

Authentic

Constantine's jewelry shop has just hired a comparative shopper to visit other local jewelry stores to gain product pricing information. What strategy is this describing?

Boundary-spanning roles

Cabinets and Bins is a new storage furniture company that is in the process of recruiting staff. The CEO of the company wants to market his company as an environment that is highly creative and encourages staff to think critically. How can the CEO attract and recruit the right kind of workers?

By developing a strong employer brand

After demonstrating good mastery of technical skills, Suri was promoted to manager. She now manages the very team of engineers that she was once a part of. Suri has been in her current position for a while and would like to make further advancement. How can she show her boss that while being technically skilled, she also uses human skills effectively?

By emailing the team and acknowledging a worker's success on a recent project in addition to verbally commending this team member.

Miles is a marathoner who travels internationally to compete. In a conversation with a friend, Miles expresses that he thrives off the stress of competing and pushes himself harder in situations where he knows he will be running with the world's best marathoners. Identify the kind of stress Miles has described.

Challenge stress

__________ generates awareness and acceptance of a group's purpose and mission and gets employees to see beyond their own needs and self-interest for the good of the group.

Charismatic leadership

Sadia recently submitted a resume and cover letter to a small marketing firm and is invited for an interview. At her interview; however, the company representative is short with her and does not give her ample time to respond to his questions. Sadia suspects that she is being discriminated against because she is Muslim and is wearing a hijab. Which of the following laws will protect Sadia in the event she decides to press charges against the firm?

Civil Rights Act, Title VII

Demetrius has just been hired by a financial investment company, that has long used the management by objectives (MBO) method of goal setting and performance evaluation. Which outcome of a management by means (MBM) approach would Demetrius not include as a selling point for company adoption of MBM?

Company executives would reap increased financial rewards for management.

Leroy has always been a goal-oriented worker who meets all deadlines without challenge. He is usually the team member who envisions the bigger picture and helps others accomplish their tasks. However, he often makes silly mistakes that his colleagues and managers have to fix. What can Leroy do to address this blind spot?

Complete regular self-assessments so he can improve in certain areas

A small Internet start-up in California has contracted with a web designer in the U.K., a manufacturing company in China, a customer-service provider in India, and a legal team in New York. What is the largest benefit of this organizational structure?

Concentrating on what the core employees do best

Emmanuel likes to be involved in giving input into the decisions that affect his team. Which two kinds of managerial decision styles, directing his work, would give him that opportunity to be heard?

Conceptual and behavioral styles

Maya is the store manager for a popular fast food chain. Having taken several courses in leadership development and managing teams, she is committed to ensuring that her staff work in a nurturing environment that promotes growth, acknowledgement, and reward. She wants her employees to be content because she believes that it is the only way they will provide quality customer service. Maya's behavior can be described as:

Consideration

Which type of organizational culture supports a rational and orderly way of doing business?

Consistency culture

Which federal regulation requires continued health insurance coverage (paid by employee) following termination?

Consolidated Omnibus Budget Reconciliation Act

What type of planning occurs when the organization is faced with a situation in which its continued existence may be in question?

Crisis Planning

What type of team is composed of workers from different functional departments of the organization who meet together in an attempt to solve an important organizational problem?

Cross-functional teams

The set of key values, beliefs, understandings, and norms that are shared by employees of an organization are called the organization's:

Culture

The U.S. Internal Revenue Service is organized to focus on these four groups of taxpayers: individuals, small businesses, corporations, and non-profit and government agencies. What type of organizational structure does this represent?

Customer-based division

Rolex sells a product that is defined by its quality, craftsmanship, and luxury status. This is an example of which of Porter's competitive strategies

Differentiation

Kia's company has set a new operational goal for her work group: "Eliminate overtime." Which action by Kia demonstrates adherence to her work group's operational plan to achieve this goal?

Discovering daily and weekly resource scheduling roadblocks.

For some time now, GlaxoSmithKline (GSK) has been making anti-AIDS drugs available in hard-hit areas of Africa at up to 75% off the global price. By providing the drugs at a fraction of their usual costs, GSK is acting at which level of social responsibility?

Discretionary

An internal medicine group practice wants to adopt a new trend, becoming a "concierge" operation. They will provide unlimited healthcare for monthly subscription fees. Which operational goal will be needed to successfully make this transition?

Doctors immediately respond to illness and injury events.

Hannah is leading the management group charged with coming up with solid plans for the most high-impact contingencies. What outcome demonstrates that the group successfully met the challenge?

Employees feel ready to meet a worst case situation

The strategic plan of a non-profit agency described tactics to increase their employees' job satisfaction. Which outcome indicates that the organization was successful in helping employees achieve intrinsic rewards from their work?

Employees feel that solving a humanitarian problem fulfills a personal mission.

A wallpaper manufacturing company wants to have happier employees. Which outcome indicates that the new CEO has successfully implemented the "making progress" principle?

Employees have more motivation and positive emotions.

Which is the last step used in managerial decision making?

Evaluation

Which of the following characteristics is not generally classified as a feminine trait associated with interactive leadership?

Exclusiveness

What type of business arrangement can be the easiest and most cost-effective way for a company to enter the international arena?

Exporting

When a manager decides to give a sales rep a bonus at the end of the fiscal year for a job well done, what type of reward is this for the sales rep?

Extrinsic reward

Feng owns a restaurant chain that has recently opened locations in several areas. He wants his company to succeed and realizes that, in a rapidly changing world, he needs to pay careful attention to business performance and to cultural values. Relate how Feng, as a cultural leader, can demonstrate the importance of both business performance and cultural value

Feng can overcommunicate the company's values by use of symbols and signals, and reinforce the values by his own examples

In his performance evaluation, Deandre heard his supervisor criticize him for settling for satisficing solutions, rather than maximizing solutions. Which action can Deandre take in making future decisions in order to change his supervisor's opinion?

Get some solid criteria for what constitutes a maximizing solution

The new CEO is a strong believer in relational coordination. He achieved that in his own career as he moved from department to department, up the ladder, but always keeping his networking active. Which major contribution could he make to ensure that his new company moves from emphasizing departmental goals to shared goals?

Give employees freedom from strict work rules, for increased flexibility

Vladimir is a manager at an automotive plant in the United States. His company has realized it needs to think globally since the whole world is a source of business and has struck a deal with an automotive supplier in Brazil to buy 15% of their parts at a discounted rate as this will better serve the company's needs. His company has also determined that they can streamline their processes if they outsource some work. Relate what Vladimir's company is demonstrating.

Globalization

A lifeguard in Florida was fired for leaving his assigned zone because he opted to help a drowning man even though his supervisor ordered him not to leave his zone and to call 911 for help instead. His manager stated that "what he did was his own decision," and "he knew the rules." Analyze the lifeguard's actions and relate what he did.

He acted at a postconventional level, which is a manner regardless of the expectations of others.

Benjamin has accepted a management position overseas in Japan. He is excited about this opportunity and has been learning about the Japanese culture and the complexities of how his current environment will change. Recently he has returned from a trip to Japan where he met several new people whom he now considers friends. Distinguish how Benjamin is using the global mindset.

He is using the cognitive and social dimensions.

Mark has recently been promoted to manager. In his previous position, he always completed his work alone at his cubicle despite being part of a team. New to management, Mark is not fully aware of the parameters he will face. He envisioned having greater freedom to make decisions to benefit the company, when in reality he just does not have the time to do so. Outline what Mark can do in order to become a successful manager

He starts to think in terms of building teams and becoming a motivator and organizer that is in contrast to his previous position of working independently.

__________ refers to the design and application of formal systems in an organization to assure the effective and efficient use of human talent to accomplish organizational goals.

Human resource management

Sergio spent a lot of time designing extensive details to complete a tactical plan to guide his department. Which action should he take to avoid the most common cause of a plan creating a false sense of security

Identify areas of uncertainty about the future

Empowering employees means giving employees: Information

Information Knowledge Power Rewards All of these

In order to ensure the company's success, the CEO of Hangout, a new social media interface that connects individuals and facilitates web-based "hangouts'' between individuals, has had to be highly creative in order to compete with dating sites. One of the managers has just come up with the idea of hosting real-time activities in various locations, such as speed dating, or bowling night to further enhance the company's mission. She is also able to rally enough support behind the idea and begins to work with her team to orchestrate the idea. Which of the innovation strategies for changing products and technologies is implemented here?

Innovation roles

Suppose that after forecasting the needs of the company, the president and human resource managers at Stagecoach decide to restructure the organization and to develop two high-level positions: one to oversee marketing and the other to oversee the expansion of the company in other European countries. They are looking for individuals who understand the organization's mission and values. Which of the following would be most advantageous for Stagecoach?

Internal recruiting

Oliver's doctor in Nevada has decided to run several tests on him. The test results are then sent to India to be read by a doctor there because it costs less to analyze them in India. Isabelle has decided to go into business for herself and has been able to purchase a complete package of materials and services including managerial advice. Differentiate the market entry strategies that Oliver and Isabelle are both benefiting from.

Isabelle is using franchising, and Oliver is using offshoring.

Attainment of company goals in both an effective and efficient manner through planning, organizing, leading, and controlling is called:

Management

Sally-Jo, a long-standing director of marketing, believes that her company should acquire another company, a current competitor. Which outcome indicates that Sally-Jo has successfully built a coalition that supports that decision?

Managers commit to supporting the acquisition.

Olamide is a manager at a catering company, organizing an upcoming wedding. She will need to allocate a portion of her staff to cover the event. The owner has also given her a budget and a list of items that will need to be obtained in order to properly supply the food and equipment needed. As Olamide thinks about which of her staff to use at the event, she remembers that two of the waiters argued about the tips they received the last time they worked an event together. She comes up with a plan to avoid this same conflict at this event. Analyze the roles that Olamide displays, and select the roles that best describe her management responsibilities

Olamide is in a decisional role and works as a resource allocator and a disturbance handler.

Which management function deals with grouping tasks into departments?

Organizing

Harry Stonecipher, the former CEO of Boeing, had a consensual extramarital affair with a female executive and was replaced because his behavior violated Boeing's code of ethical conduct. Many managers like Stonecipher have taken the view that their decisions are governed by either law or free choice. Contrast this mistaken view with the domain of ethics.

Recognizing the domain of ethics and accepting moral values as a force for good can regulate the behavior of managers.

Darius works for a technology company that has recently had to outsource some jobs because of a competitive market and less than ideal economy. Consequently, leaders at the company are considering laying off employees, but also want them to continue to stay connected to the company. Identify the strategy that best illustrates that company leaders are committed to the new social contract.

Set up alumni networks Provide ongoing professional development Connect them with potential job opportunities All of these options are correct.

Examine the following examples and select the option that best illustrates people change within an organization.

Several universities send admissions officers to professional development activities and conferences throughout the year so they can learn new strategies for recruitment and strengthen their networking skills.

Rachelle is a manager at a local life insurance agency. The business owner has given her the task of initiating ways to drum up business in order to meet quarterly goals. How can Rachelle apply the methods of small business owner Loic Le Meur, who is a hands-on kind of manager even though he's launched and sold several successful start-up companies and is the chief organizer behind Europe's largest annual tech conference?

She can arrange a meeting with the new office that just opened down the street to demonstrate the products that her company offers

Menlo Innovations creates custom software for organizations. The company's founders wanted to create a unique environment that embraced teamwork, learning, and fun to infusehappiness into what is often lonely, grueling work. Identify how Alejandra can use this same type of culture in the programming department she manages.

She can encourage her employees to pull together and help bring out the best in one another.

Jack Dorsey is the designer of Square Reader, which allows smartphones to become a point-of-sale (POS) terminal, and lets small businesses and entrepreneurs process credit-card payments where they weren't able to before because of the fees involved. Trish is a manager for a small business owner who is currently locked into a contract with a credit-card company. The owner has asked Trish to look for ways in which they can reduce costs, thereby creating a more profitable bottom line. How can Trish demonstrate that she understands efficiency, using the concept Jack Dorsey created?

She can institute a minimum purchase when paying by credit card so that the costs charged by the credit-card companies are covered

Emily Lu manages a team of fifteen visual artists in charge of creating ads and designing billboards for local restaurants in Chicago. Emily is generally seen as a leader because she knows everyone on her team and comes up with strategies and activities so that everyone feels included. Moreover, she values diversity and does not mind sharing with others. Nevertheless, some of Emily's teammates feel she is not approachable and is self-centered at time. Which of the following traits associated with introversion can Emily learn from?

She can practice listening and taking others' suggestions.

In 2012 it was estimated that the average pay of CEOs at large U.S. corporations was 354 times what the average employee was paid, making executive compensation a hot-button topic in the United States. As the manager in her department, Alyssa has the final say as to who receives a bonus at the end of each quarter and how much that bonus will be. Decide how Alyssa can demonstrate that she is an ethical manager in her bonus distribution.

She can show fairness as she decides how to distribute the bonuses.

Asia is the captain of her soccer team. Her teammates believe in her and look up to her because she leads by example and is not afraid to do the things she asks the others to do. Asia decides to sign her team up for a benefit soccer game aimed at raising funds for a recreational facility for underserved youth in a neighboring community. The majority of her teammates, however, tell her that they are not interested in participating in the fundraiser. Which of the following most likely explains Asia's teammates' decision not to play?

She made a decision without consulting the team first.

Akram, the CEO of a brand new marketing firm introduces stretch goals into every company that he starts or joins. He believes that the only way for any team to overcome challenges common to start up companies is through radical innovation. As a result, Akram sets very high standards and goals to motivate the team to super-achieve. What can simultaneously be considered the best feature and, from some employees' viewpoint, be the worst characteristic of stretch goals?

Stretch goals are way beyond the current levels of organizational capability

Which type of goals is middle management primarily concerned with?

Tactical

Imani is the team leader for women's shoes at a local department store. Her team members trust her judgment and respect her because she is an authentic leader who leads by example. Imani is also goal-oriented and keeps an organized chart so everyone on the schedules knows exact what he or she is responsible for and how to contribute to the overall team dynamic. Which of the following statements are true about Imani's leadership situation?

The situation is highly favorable because the leader and her team members have positive relationships and tasks are highly structured.

Nestlé SA gets most of its sales from outside its "home" country of Switzerland. Its 280,000 employees are spread all over the world and more than half of the company's managers are non-Swiss. Nestlé has hundreds of brands and production facilities or other operations in almost every country in the world. Decide how Raquel's food distribution company, which has not yet branched out internationally, can follow Nestlé's example.

They can become a geocentric company and favor no specific country.

Johnson & Johnson, makers of a wide range of consumer, health, and prescription products are considered a high-performance workplace while also cultivating a culture that encourages employees to work in teams and remain open to change. At Aadrika's company the focus is on business performance and employees frequently complain about long hours and aggressive deadlines. Analyze how Aadrika's company can follow the example of Johnson & Johnson's internal environment.

They can shift some of the focus to building a positive culture and binding people together.

Public Health Media develops interactive health interventions for adolescent youth. Their most effective programs have been those that incorporate theories and frameworks from different fields. If the company wants to develop another successful product, what would be best course of action to take?

They should use open innovation.

As a result of the restraining forces a cookware company, Plated Inc., is experiencing, the CEO decides to implement some changes at the managerial levels within each department. He decides that restructuring each of the departments will drive growth and company expansion. Initially, managers attempt to use education as a tool to overcome staff resistance; however this does not work. Managers then decide to use coercion, but the CEO does not approve. Which of the following strategies would be best implemented in this example?

Top management support

One of the major concerns of employees who work in HRM is to develop human capital. What is one of the best ways a manager can develop human capital?

Train unskilled workers so they can efficiently perform their tasks.

Brazil has had slow economic growth over the last few years, but is still one of the fastest-growing emerging economies in the world. True or False?

True

Companies that are successful in a turbulent world have managers who pay attention to cultural values and business performance. True or False?

True

Elements of the new social contract include a focus on the worker's future employability, as well as on the worker's sense of personal responsibility. True or False?

True

In some cases, large, established companies buy small startup accompanies in order to obtain their products, services, and talent; this is one approach to innovation. True or False?

True

One result of globalization is that countries, businesses, and people become more interdependent. True or False?

True

The cultural leader articulates a vision for the organizational culture that the employees can believe in. True or False?

True

Uncertainty about what behaviors are expected of a person in a particular position is called role ambiguity.

True

Jaime is a potato farmer from Idaho. He has been asked by a local school district to help develop a curriculum on sustainable development and community gardens. Even though he has never taught students in schools, Jaime has children and understands that he needs to break down farming process in a way that elementary school students can understand. Based on this scenario, one could infer that Jaime has a strength in:

adapting knowledge to fit different audiences.

The __________ is a passive, yet independent critical thinker.

alienated follower

The __________ approach means incorporating structures and processes that are appropriate for both the creative impulse and the systematic implementation of innovations.

ambidextrous

Dakota runs Soul Earth, a holistic care center committed to alternative healing modalities such as acupuncture and meditation. As the organization transforms its vision to incorporate all types of wellness, Dakota must figure out how to get her staff on the same page. As a transformational leader, Dakota should:

call on her staff to be agents of change and to live the philosophies that they teach their clients.

All of the following are characteristics of creative organizations except:

centralization.

The highest level of total corporate social responsibility is voluntary and is demonstrated by a company's contributions to the community. This is called:

discretionary responsibility.

Several cable companies, including Time Warner, are under tremendous pressure to identify new strategies that will help them stay relevant and competitive in the market. Cable companies not only have to compete with each other, but also the Internet, because customers are able to watch their favorite shows online through companies like Netflix and Hulu. The process by which online streaming expands to the point where it annihilates the cable industry is an example of:

disruptive innovation.

One of the reasons staff resist organizational change is because with change sometimes comes a new set of goals and assessments. A reason why a television producer might resist organizational change within the company she works for, specifically as it relates to different assessments and goals, is because:

her director wants to pilot a new show that she thinks will fail.

The __________ shows the importance of combining the efforts of various departments to develop and contribute to new products and technologies.

horizontal linkage model

Nordstrom department stores are known for offering superior customer service. Nordstrom believes their customer service creates loyal customers and sets them apart from their competition. Nordstrom's superior customer service:

is its core competence.

In a __________, people use communication primarily to exchange facts and information.

low-context culture

A __________ is a situational variable that counteracts a leadership style and prevents the leader from displaying certain behaviors.

neutralizer

According to Harvard professor Linda Hill, over the first year of becoming a new manager one of the keys to success is to transform the way people think of themselves, called ____________, which includes learning new ways of thinking.

personal identity

All of the following are assumptions of the classical model of decision making except:

pluralistic, conflicting goals are known.

When a U.S. company risks the loss of its assets in a foreign country due to actions by the host government in that country, this is called:

political risk.

Sheree oversees the creation of books at a publishing company. That means she has to coordinate the efforts of designers, editors, typesetters, proofreaders, marketing people, and several other members of other departments. Sheree is a:

project manager.

Type A behavior pattern is characterized by all of these except:

relaxed lifestyle.

Dayonara has recently been hired as part of a small, creative team for a new software company to develop user-friendly accounting tools for young entrepreneurs. If all goes well, this project will secure the company's future in the market. While the company's headquarters are located in Chicago, Dayonara's new team will have private facilities in Simi Valley, California and will not be subject to the same regulations as the Chicago office. Dayonara is most likely joining a(n):

skunkworks.

Two of the most important roles that small business owners play are:

spokesperson and entrepreneur

Henri Fayol developed 14 general principles of management including unity of command and the scalar chain which focused on the total organization. This is known as:

the administrative principles approach

The first stage in achieving behavioral and attitudinal change is:

unfreezing.

The __________ approach says that moral behavior produces the greatest good for the greatest number.

utilitarian

W.L. Gore is the company that created Gore-Tex among other innovative products. Gore employees, referred to as associates, don't have titles or bosses in the traditional sense. Instead, associates commit to projects that they believe are worth their time. At Gore, few leaders are appointed; leaders simply emerge as needed. Gore more than likely adheres to the __________ theory of leadership.

visionary

To maintain the city's image as a safe tourist destination, Atlanta city officials ordered police officers to hide hundreds of crimes that were committed during the 1996 Olympics in the Georgia capitol. The police deputy chief that revealed to the public what the city officials were trying to do is an example of a(n):

whistle-blower.

Abraham is the kind of supervisor who enjoys being the boss because he likes to dictate what others can do and say. Although they are all fairly unhappy, Abraham's staff persons have not complained about his behavior because they fear him. As a leader who enjoys coercive power, Abraham would probably:

withhold compensation or dismiss his staff if they did not follow his directions.