CHAPTER 1

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The person who Introduced​ standardized, Interchangeable parts was

WhItney

Which of the following is NOT one of the four reasons that we study​ OM?

We want to understand what marketing managers do.

How does management describe the​ "strategy" of Hard Rock​ Café?

experience strategy

The production process at Hard Rock Cafe does NOT include which of the following​ activities?

advertising

Which of the following activities at a commercial bank is NOT an operations​ activity?

auditing

The economic activities that typically produce an intangible product are referred to as

services

Competition in the 21st century is no longer between​ companies; it is between

supply chains

In​ general, the supply chain starts with

the provider of basic raw materials

Which of the following activities at an airline is NOT an operations​ activity?

sales

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was

Deming

The father of scientific management is

Taylor

A global network of organizations and activities that supply a firm with goods and services is referred to as

a supply chain

The service sector constitutes what percentage of employment in the United​ States?

b/w 80-90%

Which of the following tasks would NOT typically represent an operations management activity at Hard Rock​ Cafe?

filing a tax return

Which operations function at a manufacturing facility strives for the efficient use of​ machines, space, and​ personnel?

industrial engineering

A large percentage of the revenue of most firms is spent on which​ function?

operations

Which of the 10 OM decisions applied at Hard Rock​ Café focuses on maximizing the customer experience and driving customers toward​ revenue-generating activities?

layout design

Which appears to provide the best opportunity for increases in productivity

management

Which of these is NOT one of the 10 strategic OM​ decisions?

marketing

Which of the following OM decisions determines how a good or service is produced and commits management to specific​ technology, quality, human​ resources, and capital​ investment?

process and capacity design

The creation of goods and services is referred to​ as:

production

Which of the following is NOT considered to be one of the three primary functions that all organizations​ perform?

research and development


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