CHAPTER 1- PT. 2

Which of the following is the best definition of an information system? A) A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization B) Computers, keyboards, printers, and telecommunications devices C) A set of detailed programmed instructions that transform raw data into information D) Physical devices and software that can be connected to share voice, data, images, sound, and video E) A global network that uses universal standards

A) A set of interrelated components that collect (or retrieve), process, store, and distribute information to support decision making and control in an organization

As described in the chapter case, which of the following constitutes an organizational element in the UPS tracking system? A) The specification of procedures for identifying packages with sender and recipient information B) Monitoring service levels C) Promoting the company strategy of low-cost, superior service D) The use of handheld computers and networks for managing package delivery E) Routing software that creates the most efficient delivery route for each driver

A) The specification of procedures for identifying packages with sender and recipient information

Consider an information system in a moving company that analyzes travel patterns and decides which routes are the most efficient for every van. The need for employees to follow procedures to update this system with arrival and departure times would be considered a(n) ________ dimension of the system. A) organizational B) managerial C) people D) technology E) cultural

A) organizational

An example of raw data from an automobile manufacturer would be: A) an average of 130 Subarus sold daily in New York in 2015. B) 1,300 Subaru Outbacks sold during the first quarter 2015 in New York. C) 1 Subaru Outback sold January 7, 2015 in Mount Kisco, New York for $25,000. D) annual sales of Subaru Outbacks increased 4.5 percent. E) an average sale price of $26,000 for all Subaru Outbacks sold during January 2015 in Mount Kisco, New York.

C) 1 Subaru Outback sold January 7, 2015 in Mount Kisco, New York for $25,000.

Which of the following fields deals with behavioral issues, as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm? A) Information systems literacy B) Information systems architecture C) Management information systems D) Information technology infrastructure E) Computer information systems

C) Management information systems

As described in the chapter case, which of the following constitutes a managerial element of the UPS tracking system? A) The web-based Post Sales Order Management System B) The ability to provide package status reports to customers C) The decision to use automation D) The implementation of in-house package tracking software E) The ability to embed UPS functions in external sites

C) The decision to use automation

All of the following can be considered managerial responsibilities except: A) making action plans to solve organizational problems. B) creating new products and services. C) designing new information systems. D) allocating human resources to coordinate the work to be done. E) setting strategy for responding to business challenges in the environment.

C) designing new information systems.

All of the following are examples of environmental actors in an information system except: A) customers. B) stockholders. C) feedback. D) competitors. E) regulatory agencies.

C) feedback.

The three activities in an information system that produce the information organizations use to control operations are: A) information, research, and analysis. B) input, output, and feedback. C) input, processing, and output. D) data analysis, processing, and feedback. E) information, data, and processing.

C) input, processing, and output.

The average number of baseball tickets sold at a particular price is an example of: A) input. B) raw data. C) meaningful information. D) output. E) feedback.

C) meaningful information.

Data management technology consists of: A) the physical hardware and media used by an organization for storing data. B) the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. C) the software governing the organization of data on physical storage media. D) the hardware and software used to transfer data. E) the universally accepted standards for storing data.

C) the software governing the organization of data on physical storage media.

Output: A) is feedback that has been processed to create meaningful information. B) is information that is returned to appropriate members of the organization to help them evaluate the input stage. C) transfers raw data to the people who will use it or to the activities for which it will be used. D) transfers processed information to the people who will use it or to the activities for which it will be used. E) is a stream of raw facts representing events occurring in organizations or the physical environment.

D) transfers processed information to the people who will use it or to the activities for which it will be used.

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its: A) business process. B) environment. C) atmosphere. D) values. E) culture

E) culture

Purchase of information systems hardware, software, and telecommunications equipment will constitute more than half of all capital investment in the United States in 2015.

F

A business model describes how a company produces, delivers, and sells a product or service to create wealth.

T

Converting raw data into a more meaningful form is called: A) capturing. B) processing. C) organizing. D) feedback. E) inputting.

B) processing.

Intranets: A) are based on mainframe technology. B) are multiple networks joined together. C) are typically used to communicate with the business's trusted vendors. D) use Internet technology for a private company network. E) provide the platform on which a firm builds its information systems.

D) use Internet technology for a private company network.

Federal law requires many businesses to keep email messages for five years.

T

In a hierarchical organization, the upper levels consist of: A) managerial, professional and knowledge workers. B) managerial, professional, and technical workers. C) professional and operational workers. D) managerial, professional, and operational workers. E) knowledge, technical and operational workers.

B) managerial, professional, and technical workers.

The culture of UPS places service to the customer among the company's highest business objectives, which is reflected in their use of information systems to enable customer tracking of their packages. Based on your reading of Chapter 1, why is "culture" an important factor to consider when building information system solutions to business problems? A) Culture is one element that can be radically changed, not always for the better, by new information systems. B) Culture affects how information system solutions are implemented and used. C) Culture is a cauldron of employee perspectives and conflicts, which can be used to improve business processes. D) Culture is the driving force behind decision making and innovation. E) Culture is the basis for organizational politics.

B) Culture affects how information system solutions are implemented and used.