Chapter 1

Regina is engaging in which function of management when she monitors the performance of her subordinates by checking their production quotas?

controlling

Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO chooses to charge readers for online content. The CEO is engaged in

decision making

________ skills enable a manager to visualize the most appropriate response to a situation.

diagnostic

The News corporation, Smile Train, Delta Airlines and Gucci are all examples of

organizations

Which skills are most important for first-line managers?

technical

____ skills, such as carrying plates of food, typing, or operating a computer-assisted design program, are needed to perform specialized tasks within an organization.

technical

Peggy Patterson works in the accounting department. One of her main functions is to determine the costs associated with each component of new sales contracts. How would Mintzberg classify the role Patterson is fulfilling?

decisional

When the monitor role is combined with the ____ role, the manager emerges as a vital link in the organizational chain of communication.

disseminator

Which of the following roles is categorized as interpersonal?

figurehead

Which of the following is a category of managerial role defined by Henry Mintzberg?

interpersonal

Which of the following statements about interpersonal skills is TRUE?

interpersonal skills are important at all organizational levels

Which of the following statements BEST reflects the relationship between management and leadership?

leadership is only one part of management

The manager of McCaffrey's grocery store has hired eight teenagers to help during the summer season. The teens were divided into two groups. One group is cashiers; the second group is stockers. When the manager meets with stockers to find out why their group is not stocking as quickly as was expected, she is engaged in which management function?

leading

Which statement regarding the relationship between managerial skills and managers' activities is FALSE?

Good interpersonal skills are essential to a manager's success

____ is one of the four basic management functions.

Planning

Which of the following is NOT an example of a physical resource needed to operate the company that produces Kenny's Cajun Popcorn, a "low-calorie snack with a high-voltage flavor"?

The help of family members who serve as taste-testers

Which of the following statements concerning the relationship between managerial skills and managers' activities is TRUE?

The mix of skills required of a manager depends on the level of management at which he or she workds

Which of the following is false about middle managers?

The number of middle managers is increasing in most organizations

The definition of management considers

a. goals. b. effectiveness. c. resources. d. efficiency. E. ALL OF THESE CHOICES

Editors at publishing companies monitor content for quality and accuracy. They are engaged in

controlling

Bill Bowman works in the labor relations department. One of his primary functions is to reach agreement with the labor union regarding the new labor contract. Mintzberg would put this activity in which role category?

decisional

RBJ, a small family-owned business that manufactures and markets fruit spreads, was accused by Smucker's of copyright infringement. The owner of RBJ had to prove that the recipes she used had been handed down to her from her great-grandmother. What managerial role was she filling as she argued that she had not stolen any other company's recipes?

disturbance handler

Which decisional role involves the manager in resolving conflicts?

disturbance handler

A _______ is an example of a middle manager.

division head

____ refers to doing a job without wasting resources.

efficiency

When Airbus introduced standing restraint systems in coach class to the Asian market its CEO was performing the ____ role.

entrepreneur

Which of the following roles is categorized as decisional?

entrepreneur

Raj is a plant manager for Bell Electronics. This morning he presented two retiring employees with certificates of appreciation and gold watches. What managerial role was Raj fulfilling?

figurehead

The Financial Times is a newspaper. To access its online content subscribers have to pay for a subscription or make micro payments for individual articles. The subscriptions are a(n) ____

financial

The Financial Times is a newspaper. The articles in the paper are a(n)______ resource.

informational

Which interpersonal role involves serving as a link among people?

liaison

At the ____ level of management, conceptual skills are most important.

top

Middle managers spend most of their time

implementing plans of top managers

The Financial Times is a newspaper. To access its online content subscribers have to pay for a subscription or make micro payments for individual articles. The pay-wall that requires users to pay for articles is a(n) ____ resource.

information

Managers use all of the following types of resources to achieve organizational goals EXCEPT

international

Which managerial skill is likely to be especially important to managers who occupy roles such as disturbance handler, negotiator, and resource allocator?

interpersonal

When the dean of the college of business downsized the college from five departments to four departments, the dean primarily was performing the ______ function of management.

organizing

____ means making the right decisions and then successfully implementing them.

Effectiveness

Which of the following statements about the role of education in management is TRUE?

The primary advantage of a college education to managers is that a person can become familiar with current research and thinking on management

Ken and Jan Robelot have started an organization to sell Kenny's Cajun Popcorn, a peppery-flavored popcorn. The startup process for this organization included

a. deciding on a product to make. b. identifying potential competitors for the flavored popcorn. c. finding an initial location in which to house the organization. d. making financial arrangements to order supplies. E. ALL OF THESE ARE CHOICES

Management is practiced in

a. small, sole-proprietor businesses. b. the Catholic Church. c. families. d. team sports. E. ALL OF THESE CHOICES

According to the science of management, management tasks should be approached in all of the following ways EXCEPT

intuitive

Achieving organizational goals efficiently and effectively

is the primary purpose of the management process

All of the following are physical resources EXCEPT

labor used in production

Interpersonal skills are likely to be especially important to managers who are most often called upon to perform the ________ role.

leader

Roberta has just hired two new employees to work in the quality control lab. She is now training them for their jobs. What managerial role is she playing here?

leader

The owner of RBJ, a small family-owned business that manufactures and markets fruit spreads, has hired a new worker to cook the fruit used to make the spreads. The cooking process requires a large pressure cooker, which must be closely monitored while in operation. As the owner trains the new employee in how to operate the pressure cooker, she is engaged in which managerial role?

leader

Advertising and subscription revenue at U.S. newspapers have been decreasing. A CEO sets a goal of stopping the decline. The CEO is engaged in

planning

The owner of RBJ, a small family-owned manufacturer and marketer of fruit spreads, runs the business, acts as a salesperson, and manages to cook supper every night for her family of five because she knows how and when to delegate. RBJ's owner uses ____ skills.

time-management

The ability to prioritize work, to work efficiently, and to delegate appropriately is a(n) ________ skille

time-managment

The decision by GE to do business, through subsidiaries, with Iran would have been made at what organizational level?

top management

A General in the Marine Corps is a(n)

top manager

The skills necessary to become a successful manager usually are attained through

a combination of education and experience

The founder of an interior decoration firm has a reputation for being open and trustworthy in dealing with his employees. They feel free to talk to him about any problems they have. He has strong ____ skills.

interpersonal

What kind of skill did the owner of RBJ, a manufacturer and marketer of fruit spreads, need when she took her great-grandmother's recipe that made 8 pints of spread and converted it to make 80 gallons of fruit spread without losing any taste and while maintaining the desired spreading consistency?

technical

____ managers tend to be generalists and not associated with any particular functional area.

Administrative

____ involves determining an organization's goals and deciding how best to achieve them.

a. Coordinating b. Controlling c. Organizing d. Leading E. NONE OF THESE CHOICES

Which of the following is an example of an organization?

a. The Department of Education b. Princeton University track team c. Starbucks d. Swoopo, online auction site E. ALL OF THESE CHOICES

Which of the following statements describes individuals engaged in management?

a. The sales manager restructures the company's sales territories. b. The sales manager meets with individuals in the sales force to help them set sales quotas. c. The head of the marketing department schedules a sales meeting to motivate the company's sales force. d. The plant manager has set an organizational goal of reducing plant waste by 5 percent during the next fiscal year. e. All of these choices

Educational, healthcare, and international organizations

a. are so different from for-profit businesses that they do not need managers. b. have little in common with one another. c. require the use of management skills occasionally. d. are organized so that managers do not have a role. E. NONE OF THESE CHOICES

The primary purpose of the management process is to

achieve organizational goals efficiently and effectively

Which of the following is NOT an activity associated with the management function of leading?

checking on the quality of finished products

Ramon is a public relations manager. He manages the image of the company by responding to interview requests and promoting the good work the company and employees do. His most important skills are his ____ skills.

communication

The ability to both effectively convey ideas and information to others and effectively receive ideas and information from others is referred to as a(n) _______ skill

communication

A manager's ability to think in the abstract is a(n) ____ skill.

conceptual

Which kind of skill enables managers to take an overall view of how the parts of the organization interrelate and to think strategically?

conceptual

In the production department at Chelsea Milling Company, a sample of every product being produced is taken at 15-minute intervals to ensure that standards are maintained. This is an example of

controlling

Julie assigns Jason a project to be completed and then holds periodic meetings with Jason to determine whether target dates for subparts of the project are being met. Which management function do these meetings represent?

controlling

The correct sequence in which a manager should accomplish the four basic management functions

depends on the prevailing circumstances

Many business school professors extensively use the case method of teaching in which students are asked to solve various kinds of business-related problems. Which managerial skills are most likely to be improved by this teaching method?

diagnostic and decision-making

Maine Cookies is a small company that bakes and ships gifts of cookies from parents to their children who are college students. The company produces high-quality products made with the best ingredients. As little as possible is wasted, and it uses little overtime because it operates

efficiently

Kelly Korbin is a shift supervisor in a restaurant. She noticed that the way the serving line was set up caused customers to get in each other's way. Without asking her boss, she rearranged the line to make it more efficient. What role is she fulfilling?

entrepreneur

The Financial Times is a newspaper. Advertisements in the paper are examples of _______ resources to the paper.

financial

At the ____ managerial level, technical skills are particularly important.

first-line supervisor

When the finance director of Signature Cleaners and Tailors establishes a good working relationship with PNC Bank so that the firm is able to get an emergency loan on short notice, the finance director is successfully filling the ____ role.

liaison

Which of the following statements about management is TRUE?

management exists in organized crime and street gangs

In most organizations, the ______ level of management contains the largest number of managers.

middle management

The ____ role is being fulfilled when the CEO reads The Wall Street Journal.

monitor

Which two roles, when combined, make the manager a vital link in the organization's communication system?

monitor and disseminator

The head of HR meet with a candidate to offer a position and finalize salary details. What managerial role was she fulfilling?

negotiator

Rebecca worked 20 hours and produced 50 units of a product. Randy worked 15 hours and produced 50 units of the same product. compared to Randy, Rebecca was

of unknown effectiveness but not as efficient

Blackstone Industries plans to build a second manufacturing facility. Which functional area would you expect to be responsible for the selection of the plant's new manufacturing site and layout?

operations

When editors ensure authors meet a deadline the editor is working in which functional area?

operations

During the summer the manager of McCaffrey's grocery store hired neighborhood teenagers to work for the company. It is her job to decide if they should work in teams and whether they need team leaders, and to make team assignments if she decides to use teams. These types of decisions are part of the ____ function of management.

organizing

An office manager is most likely to perform which of the following tasks?

oversee the work of operating employees

Herb Kelleher, CEO of Southwest Airlines, decided to provide no meals on Southwest flights. This decision is most representative of which management function?

planning

Rajiv just completed a project in which he restructured sales territories, met with sales representatives to help them set goals, scheduled motivational meetings, and started a program of quarterly performance review for the sales force. His goals are to reduce waste and provide improved customer service. Rajiv is engaged in

planning

Which of the following correctly lists all of the basic management functions?

planning and decision making, organizing, leading, and controlling

A research and development company has been asked to see if a rare flower found only in the Amazon River Valley has the potential to shrink certain types of brain tumors. Since there is only a limited supply of the flower, the lab supervisor has to take on the decisional role of ____ to make sure that each scientist gets an equitable amount.

resource allocator

Colleen Kaplan is the human resources manager for a large rent-to-own company. She is currently hammering out the budget details with the company's chief financial officer. In terms of managerial roles, she is a(n)

resource allocator

The fact that managers use four classes of resources or inputs to perform organizational processes suggests that management is

resource-based

Which of the following is an activity associated with the management function of controlling?

reviewing yesterday's production reports

The purpose of planning and decision making is to

serve as a guide for future activities

Elizabeth is interviewed by the Wall Street Journal about the succession plan for a retiring CEO. She is performing the managerial role of

spokesperson

The gecko in the Geico commercials is playing the ____ role.

spokesperson

Which of the following roles is categorized as informational?

spokesperson

Amy, Frank, Puz, and Tiaro started a Bible study group. They are engaged in

starting an organization

Conceptual skills enable managers to

take an overall view of how the parts of the organization interrelate and to think strategically

Nicole is learning to fly an Army helicopter. She is drawing mainly on her ____ skills.

technical

The managerial skills least important to a top manager are ____ skills.

technical