Chapter 1 SB
Walmart achieves cost competitiveness by combining human resources in an organic-type environment. True false question.
False
In order for a company to provide world-class quality, the company must ______. Multiple choice question. keep costs as low as possible focus primarily on a strong brand image manufacture goods in-house instead of outsourcing production fully understand what quality really is
Fully understand what quality really is
Gathering and coordinating human, financial, physical, informational, and other resources needed to achieve goals is called ______. Multiple choice question. recruiting selection transference organizing
organizing
Expertise in ______ skills is especially important in managing knowledge workers because knowledge workers are independent-minded. Multiple choice question. people structural logistical technology
people
A ________ manager is responsible for the overall management and effectiveness of the organization. Multiple choice question. middle service frontline top-level
top-level
Senior executives responsible for the overall management and effectiveness of the organization are called ______ managers. Multiple choice question. frontline top-level middle-level operational
top-level
The monetary amount associated with how well a job, task, good, or service meets users' needs is called ______. Multiple choice question. competitive advantage organizational performance value salary
value
When should individuals begin to build their social capital networks? Multiple choice question. After making their first career change While in school When starting their own business After graduation from a graduate program
while in school
Under the "leading" function of management, managers must ______. Multiple choice question. be able to monitor employees to ensure they faithfully do their jobs and carry out company plans enforce job descriptions and job titles be able to inspire employees to engage and contribute ideas understand the hiring process and hire employees who are a good fit for specific positions
be able to inspire employees to engage and contribute ideas
The first management position of newer or younger managers is likely to be as a(n) _______ manager. Multiple choice question. frontline top-level senior middle-level
frontline
The management function of planning is defined as ______.
specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals
Which of the following type of skill would be most important in a situation in which you must motivate a highly skilled and educated knowledge worker to adopt a new software program for tracking work hours? Multiple choice question. Executive Technical Conceptual Interpersonal
interpersonal
People skills include the ability to lead, motivate, and communicate effectively with others. These skills are called ______ skills. Multiple choice question. technical hard interpersonal and communication conceptual and decision
interpersonal and communication
The skills required for managers to build trust, relate to, and communicate effectively with those around them are called ______ skills. Multiple choice question. informational interpersonal and communication conceptual and decision technical
interpersonal and communication
The ability to motivate and communicate effectively with employees is called ______. Multiple choice question. leading planning examining organizing
leading
The management function that involves the manager's efforts to stimulate high performance by employees is called ______. Multiple choice question. leading controlling organizing planning
leading
Select all that apply Which of the following are examples of globalization? (Choose every correct answer.) Multiple select question. A manufacturer producing its goods in facilities located in a different country A company selling its products to consumers in other countries An organization partnering with firms in other countries An employee commuting to an office downtown from her home in the suburbs
A manufacturer producing its goods in facilities located in a different country A company selling its products to consumers in other countries An organization partnering with firms in other countries
Which one of the following best describes the types of companies that are affected by globalization? Multiple choice question. Small companies only All sizes of companies Large corporations only Medium and large corporations
All sizes of companies
Today's frontline managers are expected to do which of the following? (Choose every correct answer.) Multiple select question. Follow direction from above without question Be entrepreneurial correct Manage for growth and new business correct Be innovative
Be entrepreneurial Manage for growth and new business Be innovative
Which management activity is related to the informational role of managers? Multiple choice question. Serving as a figurehead Acting as an entrepreneur Being a spokesperson Handling disturbances
Being a spokesperson
Which of the following is a type of top-level manager? Multiple choice question. Operational manager Tactical manager Supervisor Chief information officer
Chief information officer
Which function of management entails monitoring performance and making changes as necessary? Multiple choice question. Controlling Organizing Leading Planning
Controlling
Which of the four managerial functions are critically important for a manager to perform? (Choose every correct answer.)
Leading Planning Organizing Controlling
Which of the following is a planning activity? Multiple choice question. Increasing human resources Minimizing defects needed to achieve effectiveness Reconciling the budget Determining the resources needed to achieve the organization's goals Achieving efficiency
Determining the resources needed to achieve the organization's goals
Which of the following are planning activities in management? (Choose every correct answer.)
Determining the resources needed to achieve the organization's goals Choosing corporate and business strategies Analyzing current situations Determining objectives Deciding what type of activities the company will engage in Anticipating the failure
Deloitte LLP providing better career opportunities for women is an example of leveraging the diversity of which stakeholder group? Multiple choice question. Customers Suppliers Government officials Employees
Employees
Select all that apply What are the responsibilities of team leaders? Multiple select question. Establishing the team's purpose Organizing the team Managing for new business development Finding resources to help the team get its job done Representing the team's interests with other teams
Establishing the team's purpose Organizing the team Finding resources to help the team get its job done Representing the team's interests with other teams
One of the most important processes of knowledge management is to ensure that a department functions properly without interaction with other departments. True false question.
False
Which of the following are the four traditional functions of management? (Choose every correct answer.)
Organizing Controlling Planning Leading
Which of the following statements about globalization is correct? Multiple choice question. Globalization taps into increasing demands in foreign markets. Globalization means that corporations focus on national borders. Globalization means a company's profits stay in the home country. Globalization means corporations do not have to pay taxes.
Globalization taps into increasing demands in foreign markets.
Select all that apply Organizing activities include which of the following? (Choose every correct answer.) Multiple select question. Grouping jobs into work units Attracting people to the organization Anticipating the future Identifying overall company goals Allocating resources Specifying job responsibilities
Grouping jobs into work units Attracting people to the organization Allocating resources Specifying job responsibilities
Select all that apply Which of the following are the activities involved in the controlling function of management? (Choose every correct answer.) Multiple select question. Implementing necessary changes Assembling and coordinating resources needed to achieve goals Monitoring performance Encouraging employees to perform better
Implementing necessary changes Monitoring performance
Which of the following best explains why companies are operating globally? Multiple choice question. Lower exchange rate National priorities Increased tax deductions Increased opportunities for growth
Increased opportunities for growth
Which of the following statements is FALSE concerning leading? Multiple choice question. Leading involves close, regular contact with people. Leading takes place in top and executive management positions exclusively. Leading is stimulating people to be high performers. Leading includes motivating workers.
Leading takes place in top and executive management positions exclusively.
Select all that apply Which of the following activities are associated specifically with the leading function? (Choose every correct answer.) Multiple select question. Motivating and communicating with employees Guiding and inspiring employees to achieve organizational goals Making adjustments when organizational goals are not achieved Monitoring employee performance
Motivating and communicating with employees Guiding and inspiring employees to achieve organizational goals
What is the role of planning for delivering strategic value? Multiple choice question. Planning improves cycle time. Planning specifies job responsibilities. Planning sets the stage for meeting organizational goals. Planning creates the opportunity for increased profitability.
Planning sets the stage for meeting organizational goals.
What is the best attitude for a manager to have in regard to the four functions of management? Multiple choice question. Specialize in one or two functions. Prioritize all four functions equally. Be aware of the four functions, but do not prioritize any of them. Ask employees which function they consider most important and prioritize that one.
Prioritize all four functions equally
Select all that apply What are the primary contributions of knowledge workers? Multiple select question. Manipulating complex machinery Problem-solving Ideas Physical labor
Problem-solving Ideas
Select all that apply What are the intellectual resources that knowledge managers must seek to discover, unlock, share, and capitalize on? (Choose every correct answer.) Multiple select question. Relationships Wisdom Financial capital Skills Expertise
Relationships Wisdom Skills Expertise
Select all that apply Emotional intelligence combines which of the following skill sets? (Choose every correct answer.) Multiple select question. Working quickly and efficiently Showing empathy Understanding your strengths and limitations Exercising self-control Understanding new technologies
Showing empathy Understanding your strengths and limitations Exercising self-control
Which of the following is the definition of controlling? Multiple choice question. Assembling and coordinating resources needed to achieve organizational goals Supervising performance and making needed changes Stimulating high performance by employees Making decisions about goals and activities that will be pursued
Supervising performance and making needed changes
Flatter organizational structures rely on lower level employees to participate in decision making. These employees are generally organized into groups. Which of the following type of manager oversees these groups? Multiple choice question. Middle-level Team leader Entrepreneur Top-level
Team leader
Jasira helps her team develop self-management skills. She also finds resources and removes obstacles so her team can accomplish its goals. Jasira's role is that of a(n) ______. Multiple choice question. operational manager team leader top-level manager middle manager
Team leader
Which of the following statements about the importance of interpersonal and communications skills is true? Multiple choice question. They are not important if you have strong technical skills. Like conceptual and decision skills, they become less important as you rise higher in the company. They are most important early in your career. They are important at every level of management.
They are important at every level of management
How have the roles and responsibilities of frontline managers evolved? Multiple choice question. They are now expected to focus solely on the directives of higher levels of managers. They are no longer the link between management and nonmanagement personnel. They are now expected to be innovative and entrepreneurial. They are now expected to handle only operational processes.
They are now expected to be innovative and entrepreneurial.
Select all that apply Which of the following statements about must-have management skills are true? Multiple select question. Without technical, conceptual, and communication skills, a manager will not succeed. Managers cannot learn the skills needed to do their jobs well; they must be born with the skills. Managers need a variety of skills to perform their roles well. Managers should focus on understanding their roles rather than specific skills.
Without technical, conceptual, and communication skills, a manager will not succeed. Managers need a variety of skills to perform their roles well.
A middle manager has traditionally acted as an _________ who bridges the gap between higher and lower levels. Multiple choice question. administrative controller enthusiastic contributor authentic articulator internal reviewer
administrative controller
At Toyota, engineers and manufacturing employees use a product development software which includes an online database that provides a central, easily accessible source of information about designs and processes. This form of knowledge management supports ______. Multiple choice question. complications internal competition collaboration group think
collaboration
The three essential categories of skills that managers need are technical skills, interpersonal skills, and ______ skills. Multiple choice question. logistical performance conceptual knowledge
conceptual
Skills pertaining to the ability to identify and resolve problems for the benefit of the organization and its members are called ______ skills. Multiple choice question. frontline technical interpersonal and communication conceptual and decision
conceptual and decision
Delivering strategic value is a process in which people throughout the organization use their knowledge and that of their external customers, suppliers, and other stakeholders to identify opportunities to develop and sustain competitive advantage. This is a(n) ______ process. Multiple choice question. occasional continual executive infrequent
continual
The management function of monitoring performance and making needed changes is called ______. Multiple choice question. leading mobilization mentoring controlling
controlling
Handling disturbances, allocating resources, and engaging in negotiations are activities that fall under which category of management roles? Multiple choice question. Decisional Promotional Interpersonal Informational
decisional
The process of ______ focuses on the objective of creating more and more value for the customer. Multiple choice question. delivering strategic value motivating employees adjusting development speed controlling product launches
delivering strategic value
In the new highly competitive business environment, the planning function is described as:
delivering strategic value.
Moses is making the best possible use of money, time, materials, and people. By achieving goals with minimal waste of resources, he is being ______.
efficient
Luis is able to manage his own feelings and his reactions to others. He works effectively with others by showing empathy and listening well. Based on this information, it could be said that Luis has a high level of ______. Multiple choice question. technical skills emotional intelligence conceptual skills company knowledge
emotional intelligence
A manager's use of conceptual and decision skills ______ with greater responsibility. Multiple choice question. increases stays the same decreases
increases
When Amazon first began, it sold books. It now offers food-delivery services, sells clothing, household appliances, and much more, and is dabbling with making deliveries with drones. These are examples of ______. Multiple choice question. innovations branding knowledge management globalization
innovations
Five key elements that make the current business landscape different from the past are globalization, technological change, ________, collaboration across organizational boundaries, and an increasingly diverse labor force. Multiple choice question. currency stabilization knowledge and ideas self-reliance common language
knowledge and ideas
Practices aimed at discovering and harnessing an organization's intellectual resources are called _______. Multiple choice question. quality control knowledge management production management cost competitiveness
knowledge management
An employee whose primary contributions are ideas and problem-solving expertise is known as a ______. Multiple choice question. corporate investigator union worker whistle blower knowledge worker
knowledge worker
Frontline managers are __ managers. Multiple choice question. team leader top-level middle-level lower-level
low-level
The process of working with people and resources to accomplish organizational goals is called ______.
management
A(n) ______ manager puts together separate business unit plans from the units below them for higher level corporate review. Multiple choice question. frontline middle-level top-level operational
middle-level
Managers located in the central layers of the organizational hierarchy who report to the strategic managers are called ______. Multiple choice question. middle-level managers top-level managers team leaders frontline managers
middle-level managers
In today's global economy, most mangers engage in the four functions of management by ______. Multiple choice question. performing all four functions simultaneously throughout the day specializing in one or two functions and delegating the rest selecting four activities to complete, one for each function choosing one function to focus on each day
performing all four functions simultaneously throughout the day
The management function of specifying the goals to be achieved and deciding in advance the appropriate actions needed to achieve those goals is called _______. Multiple choice question. leading planning efficiency controlling
planning
The goodwill stemming from your social relationships is called ______. Multiple choice question. quality technical capital service social capital
social capital
A relatively new type of manager who engages in a variety of behaviors designed to achieve work group effectiveness is called a(n) ______. Multiple choice question. entrepreneur top-level manager team leader middle manager
team leader
A(n) ______ skill is the ability to perform a specialized task that involves a certain method or process. Multiple choice question. technical decision organizational administrative
technical
Which of the following technological changes has had the most significant effect on the new competitive landscape? Multiple choice question. E-readers Touch screen input Digital imaging The Internet
the internet
Managing knowledge workers can be challenging and different from managing workers in manufacturing because ______. Multiple choice question. there is difficulty in measuring a knowledge worker's output they desire constant supervision and stimuli knowledge workers are smarter than their bosses they are best managed by "carrot on a stick" methods
there is difficulty in measuring a knowledge worker's output
Bruno is career oriented and wants to do the best he can in his current position not only to meet his personal goals but also to help his employer. Which of the following questions should he ask himself? Multiple choice question. "How can I receive credit for the work I have done?" "Have I done everything my manager has asked? "How can I add value?" "Am I a respected team member?"
"How can I add value?"
Select all that apply Which of the following are key factors influencing the growth of globalization in the competitive landscape? Multiple select question. Management and staff are always from the home country of the corporation. International markets are growing with rising incomes and increased demand. Corporate operations transcend national borders. Offices and production facilities are worldwide.
International markets are growing with rising incomes and increased demand. Corporate operations transcend national borders. Offices and production facilities are worldwide.
Which type of skill is of high importance at every level of management? Multiple choice question. Conceptual skills Decision skills Interpersonal skills Technical skills
Interpersonal skills
Select all that apply Which of the following are ways in which speed is a competitive advantage for a company? Multiple select question. A faster company has a market advantage by getting product to the consumer quickly. A faster company can favor mistakes over money-making ideas. A faster company can quickly respond to competitors' actions. A faster organization can quickly adjust to market demands.
A faster company has a market advantage by getting product to the consumer quickly. A faster company can quickly respond to competitors' actions. A faster organization can quickly adjust to market demands.
A company gains competitive advantage by doing which of the following? (Choose every correct answer.) Multiple select question. By providing innovation over everything else By doing valuable things for the customers By focusing on low cost rather than quality By being better than competitors
By doing valuable things for the customers By being better than competitors
How does leading help to mobilize people in an organization? Multiple choice question. By motivating and communicating with employees to help guide and inspire them to achieve team and organizational goals By systematically making decisions about the goals and activities that will be pursued By monitoring performance and making needed changes to produce desired outcomes By assembling and coordinating the resources needed to achieve goals
By motivating and communicating with employees to help guide and inspire them to achieve team and organizational goals
Which of the following best exemplifies speed in the business environment? Multiple choice question. Company Z creates and releases a rival program when it learns a competitor is planning a launch. Company B surveys its managers and hosts team-building activities to improve operations. Company A spends money to improve and perfect its existing product line. Company X spends time on research and development before executing any changes.
Company Z creates and releases a rival program when it learns a competitor is planning a launch.
Select all that apply Which technological advances have made it possible for workers to perform their jobs outside the office? Multiple select question. Document-sharing software New advanced devices Wi-Fi hotspots Open-plan office design
Document-sharing software New advanced devices Wi-Fi hotspots
Deloitte LLP providing better career opportunities for women is an example of leveraging the diversity of which stakeholder group? Multiple choice question. Employees Customers Suppliers Government officials
Employees
Which of the following is an example of an intangible product that is considered a service? Multiple choice question. Entertainment Smartphones iPads Cameras
Entertainment
In recent years, Americans have spent a higher percentage of their personal income on tangible goods than services. True false question.
False
What are the fundamental drivers of gaining a competitive advantage? Multiple choice question. Innovation, procedure, service, speed, and cost competitiveness Structure quality, service, speed, and cost competitiveness Innovation, quality, service, speed, and cost competitiveness Innovation, quality, service, and speed
Innovation, quality, service, speed, and cost competitiveness
Select all that apply Why is the Internet important to business? (Choose every correct answer.) Multiple select question. It improves the efficiency of decision making. It allows managers to limit their connectivity. It provides a virtual marketplace. It facilitates the design of new products and services. It slows down globalization.
It improves the efficiency of decision making It provides a virtual marketplace It facilitates the design of new products and services
Select all that apply Which of the following are ways that innovation affects organizations and management? (Choose every correct answer.) Multiple select question. It requires companies to develop new ways to communicate with customers and deliver products to them. It requires businesses to maintain traditional distribution channels. It encourages adaptation to changes in consumer demands. It forces companies to compete by producing new products.
It requires companies to develop new ways to communicate with customers and deliver products to them. It encourages adaptation to changes in consumer demands. It forces companies to compete by producing new products.
______ is the set of practices aimed at discovering and harnessing an organization's intellectual resources while fully utilizing the intellects of the organization's people. Multiple choice question. Intellectual stimulation Knowledge management Intellectual innovation Intellectual property
Knowledge management
__________ is about finding, unlocking, sharing, and capitalizing on the most precious resources of an organization: people's expertise, skills, wisdom, and relationships. Multiple choice question. Knowledge management Efficiency management Globalization Effectiveness
Knowledge management
Select all that apply Which of the following are trends in the U.S. labor market expected through 2026? (Choose every correct answer.) Multiple select question. One out of four workers will be over 55 years old. A higher percentage of women than men will join the workforce. The labor market will decrease in diversity. The share of the workforce that is Hispanic will grow to about 20 percent.
One out of four workers will be over 55 years old. A higher percentage of women than men will join the workforce. The share of the workforce that is Hispanic will grow to about 20 percent.
What is the role of cost competitiveness? Multiple choice question. Companies that have high prices but provide high levels of service are more likely to be successful. Organizations must coordinate pricing with competing companies so they ensure high profits. Companies compete by pricing their products as high as possible to make a substantial profit. Organizations that are able to keep costs low, make a profit, and price products at a lower price are more likely to succeed.
Organizations that are able to keep costs low, make a profit, and price products at a lower price are more likely to succeed.
What is the role of cost competitiveness? Multiple choice question. Companies that have high prices but provide high levels of service are more likely to be successful. Organizations that are able to keep costs low, make a profit, and price products at a lower price are more likely to succeed. Companies compete by pricing their products as high as possible to make a substantial profit. Organizations must coordinate pricing with competing companies so they ensure high profits.
Organizations that are able to keep costs low, make a profit, and price products at a lower price are more likely to succeed.
Which of the following are components of total quality management? Multiple select question. Preventing defects before they occur correct Accepting a percentage of defects among all the goods produced Achieving zero defects in manufacturing correct Designing products for quality correct Operating with a philosophy of continuous improvement
Preventing defects before they occur Achieving zero defects in manufacturing Designing products for quality Operating with a philosophy of continuous improvement
Select all that apply Which of the following are components of cost competitiveness? (Choose every correct answer.) Multiple select question. Using life cycle analysis Pricing products attractively to customers Increasing defect rates Keeping costs low
Pricing products attractively to customers Keeping costs low
Which of the following are components of cost competitiveness? (Choose every correct answer.) Multiple select question. Increasing defect rates Using life cycle analysis Pricing products attractively to customers Keeping costs low
Pricing products attractively to customers Keeping costs low
Select all that apply Which of the following are among the ways that quality can be measured? Multiple select question. Market share Product performance Reliability Employee satisfaction Customer service
Product performance Reliability Customer service
Which of the following are among the ways that quality can be measured? Multiple select question. Reliability Market share Employee satisfaction Product performance Customer service
Reliability Product performance Customer service
Which of the following statements about the prevalence of services in the United States is true? Multiple choice question. Tangible goods are more valuable than services. People will spend more on tangible goods than on services. Manufacturing jobs are expected to surpass service jobs by 2024. Service jobs is one of the fastest-growing job categories.
Service jobs is one of the fastest-growing job categories
Select all that apply Which of the following are the roles and responsibilities of frontline managers? Multiple select question. Working extensively with outside individuals and organizations Supervising the operations of the organization Translating the general goals and plans developed by strategic managers into more specific objectives and activities Implementing the specific plans developed with middle managers
Supervising the operations of the organization Implementing the specific plans developed with middle managers
What stakeholder groups must a manager consider when leveraging diversity? (Choose every correct answer.) Multiple select question. Suppliers Competitors Employees Customers Government officials
Suppliers Employees Customers Government officials
Which of the following statements about the four fundamental principles of management is true?
They are used in organizations of every type.
Select all that apply Which of the following statements about knowledge workers are true? (Choose every correct answer.) Multiple select question. They have problem-solving expertise. Their productivity is quantifiable and easily tracked. They are motivated by interesting work. They respond well to monetary incentives.
They have problem-solving expertise. They are motivated by interesting work.
Select all that apply What are the expectations placed on top managers today, unlike those placed on traditional top-level management positions in the past? (Choose every correct answer.) Multiple select question. Top managers today are expected to heavily focus on controlling resources. Top managers today are expected to maintain a high standard of living to symbolize the success of the organization. Top managers today are expected to create and articulate a broader corporate purpose with which people can identify and commit to. Top managers today are expected to be true organizational leaders.
Top managers today are expected to create and articulate a broader corporate purpose with which people can identify and commit to. Top managers today are expected to be true organizational leaders.
Globalization affects small companies as well as large companies. True false question.
True
Insurance is an example of an intangible product. True false question.
True
Today, managers who have the organizing role in building a dynamic organization need to view their employees as their most valuable resources. True false question.
True
Select all that apply Which of the following are examples of technical skills managers may possess? Multiple select question. Understanding financial statements Making good decisions Motivating team members Managing human resources
Understanding financial statements Managing human resources
The Internet has changed the way individuals conduct their work. Through the use of high-tech gadgets, employees and their managers are ______. Multiple choice question. shutting themselves off from work when they are not in the office less connected than ever before able to stay connected to work anytime and anywhere having to work in the office more than they used to
able to stay connected to work anytime and anywhere
Magno is an automobile manufacturer that has been in business for many decades. It produces large sedans with V8 engines. The cars provide a comfortable ride but get poor gas mileage. In order to compete in today's market, what should Magno do? Multiple choice question. It should adopt a more hierarchical management structure. It should continue to specialize in large sedans. It should adapt to changes in customer demand. It should launch a rebranding campaign without changing the product.
adept to changes in customer demand
The management function of organizing includes: Multiple choice question. assembling and coordinating all resources needed to achieve goals. making decisions about the goals and activities that the organization will pursue. stimulating high performance by employees. monitoring performance and making needed changes.
assembling and coordinating all resources needed to achieve goals.
Today's top-level managers are expected to: Multiple choice question. provide the operating skills to keep the company working. be true organizational leaders. handle hiring and staffing and execute operations. focus on tactical management.
be true organizational leaders
A management process in which people in different parts of an organization share information throughout the development of a product or process is called _______. Multiple choice question. structure organization logistics collaboration
collaboration
According to W. Edwards Deming, to achieve total quality, companies should pursue a philosophy of ______. Multiple choice question. commitment to traditional processes zero concern for customer sentiment profits above all else continuous improvement
continuous improvement
The process of keeping costs low in order to achieve profits and to be able to offer prices that are attractive to consumers is called _________. Multiple choice question. organization speed total quality control cost competitiveness
cost competitveness
Speed refers to the fast and timely execution, response, and ____ of results. Multiple choice question. integration disregard delivery manipulation
delivery
To be competitive, the best managers ______. Multiple choice question. focus on all six sources of competitive advantage prioritize cost competitiveness over all other factors ignore customer feedback and changes in market conditions disregard the role of sustainability
focus on all six sources of competitive advantage
A ______ manager may have a title such as supervisor and be responsible for non-management employees and have knowledge of all business functions. Multiple choice question. top-level frontline controlling relationship
frontline
The introduction of new goods and services is known as ______. Multiple choice question. innovation product placement tradition deviation
innovation
In contrast to the traditional approach to quality, achieving total quality involves ______. Multiple choice question. earning a reputation for dependability making reliable products preventing defects before they occur designing attractive products
preventing defects before they occur
Focusing on continually meeting the changing needs of customers to establish mutually beneficial long-term relationships is an example of ______. Multiple choice question. quality technology service speed
service
Giving customers what they want or need, when they want it, is the goal of ______. Multiple choice question. quality integrity service organization
service
Combined with quality, ______ is a measure that a company is operating efficiently. Multiple choice question. speed diversity strategy integrity
speed
Taking a long-term perspective on helping the natural environment and building tomorrow's business opportunities while effectively managing today's business is a form of competitive advantage known as ______. Multiple choice question. sustainability cost competitiveness customer service total quality
sustainability
Trade-offs may occur among the six sources of competitive advantage. Managers should realize that ______. Multiple choice question. this doesn't need to be a zero-sum game where one source has to suffer at the expense of another if one of the sources takes priority, the other sources will need to receive fewer resources and attention to be innovative, a company must cut down on its quality and its service cost competitiveness will always cause quality to suffer
this doesn't need to be a zero-sum game where one source has to suffer at the expense of another
The _______ approach to quality was to check work after it was completed and then eliminate defects, using inspection and statistical data to determine whether products were up to standards. Multiple choice question. spectrum human relations traditional administrative
traditional
Select all that apply What are the major waves of change that are part of the challenges of managing a business in the new competitive landscape? (Choose every correct answer.) Multiple select question. Technological change Workforce diversity The importance of knowledge and ideas Emotional intelligence Globalization Cost competitiveness Collaboration across organizational boundaries
Technological change Workforce diversity The importance of knowledge and ideas Globalization Collaboration across organizational boundaries
Select all that apply Which of the following statements about middle-level managers are true? (Choose every correct answer.) Multiple select question. They are responsible for taking corporate objectives and breaking them down into specific activities. They focus on the survival, growth, and overall effectiveness of the organization. They are sometimes referred to as tactical managers. They report to the team leaders.
They are responsible for taking corporate objectives and breaking them down into specific activities. They are sometimes referred to as tactical managers.
Select all that apply Which of the following are the roles of top-level managers? Multiple select question. Work extensively with outside individuals and organizations Overall management of the organization Focus on broad strategic issues Supervise the activities of frontline employees
Work extensively with outside individuals and organizations Overall management of the organization Focus on broad strategic issues
Select all that apply What happens if, as a manager, you fail to perform all four management functions? (Choose every correct answer.) Multiple select question. You may fail to inspire employees to perform at high levels. You are more likely to be recognized for your talents. You will not reach your full potential as a manager. You may not know if you are headed on the right track in meeting goals.
You may fail to inspire employees to perform at high levels. You will not reach your full potential as a manager. You may not know if you are headed on the right track in meeting goals.
The increase in diversity of the labor force means managers will need to ______. Multiple choice question. separate work groups by ethnicity for maximum productivity strategically hire only those individuals who speak English rely on digital technology to track hours be able to relate to and work productively with these individuals
be able to relate to and work productively with these individuals
Which of the following is one of the most important processes of knowledge management? Multiple choice question. Ensuring that people in different parts of the organization collaborate effectively with one another Developing measurements for knowledge worker productivity Limiting interactions between workers in different departments Developing a set of practices in which information is secured within a division or department
ensuring that people in different parts of the organization collaborate effectively with one another
