Chapter 1 - The Management Process Today
Tasks performed by middle manager
1. Finds ways to better use resources to reduce costs and improve service 2. Find the best way to organize Human Resources 3. Evaluates wether organizational goals are appropriate 4. Supervises first line managers
What are managerial roles identified by Mintzberg
1. Interpersonal 2. Informational 3. Decisional
Which are reasons people study management?
1. It allows one to better understand the complexity of today's organizations 2. It helps people make decisions that are ethical and effective 3. It can increase ones potential to respond to environmental contingencies
Management
Addresses decisions about planning, organizing, and controlling resources
When dealing with people inside and outside the organization, too much pressure to performs may induce managers to
Behave unethically and illegally
What advantage does the social learning aspect of studying management offer.?
Being able to learn from others mistakes so as not to repeat them
Managers need to master
Conceptual, technical, and human skills
First line managers are responsible for
Daily supervision of nonmanagerial employees
Entrepreneurs and negotiators are most likely to be
Decisional Managers
Group of people who have similar skills and use the same knowledge to get the job done would be considered a
Department
What is the most important challenge for managers in a competitive global environment
Developing and protecting Human Resources
What two key elements are assessed when measuring organizational performance?
Efficiency and Effectiveness
One of the roles of a middle manager
Evaluates the organizations goals in order to increase performance
The essential management task of controlling involves
Evaluating how well an organization has achieved its goals
Increase in the number of global organizations has resulted in organizations
Identifying better ways to use resources and improve performance
Benefits of utilizing information technology
It can help build and maintain a competitive advantage
Entrepreneurship
Notices an opportunity to satisfy a customers needs and deciding how to find the resources to meet that need
Which are personality characteristics to be possessed by entrepreneurs
Openness to experience and high self esteem
Specific managerial task in which managers create work relationships to allow organizational members to achieve organizational goals is
Organizing
Placing employees into departments that reflect the types of job specific tasks they perform falls under the
Organizing function of employment
An entrepreneur has to make the following decisions
Organizing, Leading, and Planning
More organizations are realizing that their most important resource is their
People
An essential task of managers that refers to identifying and selecting the proper goals and courses of action is known as
Planning
Planning task of the management cycle refers to identifying and selecting
Proper goals and courses of action
What is the purpose of an organization.?
To achieve goals
Information technology has positive effects on increased
Virtual interaction
When Starbucks states that it wants "to inspire and nurture the human spirit..." this is Starbucks
Vision
Global organizations
operate and compete in more than one country
The four essential managerial tasks
planning, organizing, leading, controlling
competitive advantage
the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors
Building blocks of competitive advantage
1. Responsiveness to customers 2. Innovation 3. Quality 4. Efficiency
Conceptual managerial skills include
1. the ability to analyze and diagnose a situation 2. the ability to distinguish between cause and effect
