Chapter 1 - The Management Process Today

Tasks performed by middle manager

1. Finds ways to better use resources to reduce costs and improve service 2. Find the best way to organize Human Resources 3. Evaluates wether organizational goals are appropriate 4. Supervises first line managers

What are managerial roles identified by Mintzberg

1. Interpersonal 2. Informational 3. Decisional

Which are reasons people study management?

1. It allows one to better understand the complexity of today's organizations 2. It helps people make decisions that are ethical and effective 3. It can increase ones potential to respond to environmental contingencies

Management

Addresses decisions about planning, organizing, and controlling resources

When dealing with people inside and outside the organization, too much pressure to performs may induce managers to

Behave unethically and illegally

What advantage does the social learning aspect of studying management offer.?

Being able to learn from others mistakes so as not to repeat them

Managers need to master

Conceptual, technical, and human skills

First line managers are responsible for

Daily supervision of nonmanagerial employees

Entrepreneurs and negotiators are most likely to be

Decisional Managers

Group of people who have similar skills and use the same knowledge to get the job done would be considered a

Department

What is the most important challenge for managers in a competitive global environment

Developing and protecting Human Resources

What two key elements are assessed when measuring organizational performance?

Efficiency and Effectiveness

One of the roles of a middle manager

Evaluates the organizations goals in order to increase performance

The essential management task of controlling involves

Evaluating how well an organization has achieved its goals

Increase in the number of global organizations has resulted in organizations

Identifying better ways to use resources and improve performance

Benefits of utilizing information technology

It can help build and maintain a competitive advantage

Entrepreneurship

Notices an opportunity to satisfy a customers needs and deciding how to find the resources to meet that need

Which are personality characteristics to be possessed by entrepreneurs

Openness to experience and high self esteem

Specific managerial task in which managers create work relationships to allow organizational members to achieve organizational goals is

Organizing

Placing employees into departments that reflect the types of job specific tasks they perform falls under the

Organizing function of employment

An entrepreneur has to make the following decisions

Organizing, Leading, and Planning

More organizations are realizing that their most important resource is their

People

An essential task of managers that refers to identifying and selecting the proper goals and courses of action is known as

Planning

Planning task of the management cycle refers to identifying and selecting

Proper goals and courses of action

What is the purpose of an organization.?

To achieve goals

Information technology has positive effects on increased

Virtual interaction

When Starbucks states that it wants "to inspire and nurture the human spirit..." this is Starbucks

Vision

Global organizations

operate and compete in more than one country

The four essential managerial tasks

planning, organizing, leading, controlling

competitive advantage

the ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than its competitors

Building blocks of competitive advantage

1. Responsiveness to customers 2. Innovation 3. Quality 4. Efficiency

Conceptual managerial skills include

1. the ability to analyze and diagnose a situation 2. the ability to distinguish between cause and effect