Chapter 10

According to ________ theory, an employee's efforts are influenced by the expected outcome or reward for efforts.

expectancy

A merit system allocates raises for all employees according to sales of the firm. T/F

false

A supervisor who believes in McGregor's Theory Y will likely monitor employees closely to ensure that their work is completed. T/F

false

According to Frederick Herzberg, hygiene factors are work related factors that will motivate and please employees. T/F

false

Equity theory suggests that an employee's efforts are influenced by the expected outcome of those efforts. T/F

false

Maslow's hierarchy of needs identifies superior compensation as the key to employee motivation. T/F

false

The management strategy of empowerment is favored by Theory X managers. T/F

false

The techniques of motivation can be similarly applied across countries. T/F

false

Programs that allow for a more flexible work schedule are referred to as ________.

flextime programs

According to Herzberg's job satisfaction survey, ________ factors are work-related factors that fulfill basic needs and prevent job dissatisfaction.

hygeine

________ provide employees with various forms of compensation if they meet specific performance goals.

incentive plans

________ is a program designed to choose to increase employee responsibilities.

job enlargement

________ programs are designed to increase job satisfaction.

job enrichment

________ allows a set of employees to periodically rotate their job assignments.

job rotation

When two or more persons share a particular work schedule it is referred to as________.

job sharing

________ is a form of participative management, in which employees work with their managers to set their goals and determine the manner in which they will complete their tasks.

management by objectives

The ________ of compensation allocates raises according to an employee's performance.

merit system

________ reinforcement motivates employees by encouraging them to behave in a manner that avoids unfavorable consequences.

negative

Accoridng to Maslow's hierarchy of needs theory, ________ needs are satisfied first.

physiological

________ reinforcement motivates employees by providing rewards for high performance.

positive

According to Maslow's hierarchy of needs theory, ________ represents the need to fully reach one's potential.

self actualization

A form of employee involvement is ________ in which a group of employees with varied job positions have the responsibility to achieve a specific goal.

teamwork

________ is an employee involvement program that educates employees on their contribution to the firm and enables them to periodically assess their own performance levels.

Open-book management

One implication of the Hawthorne studies is that workers can be motivated by receiving: a. attention b. money c. stock d. bonuses e. profit sharing

a. attention

In an all across-the-board system, all employees receive similar: a. raises b. job assignments c. offices d. work schedules e. performance appraisals

a. raises

When firms delegate more authority to their employees, this strategy is referred to as: a. theory x management b. empowerment c. the merit system d. McGregors hygiene theory e. the equity system

b. empowerment

Which of the following theories of management suggests that workers will be motivated if they are compensated by accordance with their perceived contributions to the firm? a. expectancy theory b. equity theory c. need theory d. theory y e. reinforcement theory

b. equity theory

________ can reduce boredom and prepare employees for other jobs if their primary job is eliminated. a. job evaluation b. job rotation c. reengineering d. performance appraisal e. reinforcement

b. job rotation

All of the following are methods used to enhance job satisfaction except: a. employee involvement programs b. theory X management c. job security d. adequate compensation programs e. flexible work schedules

b. theory x management

Which of the following is not a guideline for designing a motivational compensation system? a. align the system with business goals b. align the system with specific employee goals c. establish systems for rewarding employee seniority d. set achievable goals for employees e. allow employee input on the compensation system

c. establish systems for rewarding employee seniority

An employee involvement program that periodically moves individuals from one job assignment to another is: a. job enlargement b. job enrichment c. job rotation d. job sharing e. flextime

c. job rotation

Two or more persons sharing a particular work schedule is called: a. job enlargement b. job enrichment c. job sharing d. flextime e. job rotation

c. job sharing

Which of the following allows employees to set their own goals and determine the manner in which they accomplish their tasks? a. equity theory of motivation b. expectancy theory of motivation c. management by objectives d. theory X management e. theory Y management

c. management by objectives

In open-book management, the compensation of employees is typically aligned with their contribution to the firm's: a. hierarchy of needs b. industry demand c. overall performance d. reinforcement theory e. hygiene theory

c. overall performance

According to Herzberg, employees are commonly most satisfied when offered: a. adequate supervision b. adequate salary c. recognition d. job security e. sate working conditions

c. recognition

According to ________ theory, compensation should be in proportion to each employee's contribution.

equity

Maslow's hierarchy of needs theory can be useful for motivating employees because it suggests that: a. people are motivated to achieve their work-related hygiene factors b. managers respond to the need for corporate profitability c. employee needs are stable d. employees are motivated by unsatisfied needs e. money is the most important motivating factor

d. employees are motivated by unsatisfied needs

The reinforcement theory that motivates employees by encouraging them to behave in a manner that avoids unfavorable consequences is ________ reinforcement. a. positive b. neutral c. equity d. negative e. expectancy

d. negative

Social interaction and acceptance by others are examples of: a. physiological needs b. esteem needs c. safety needs d. social needs e. self-actualizatoin needs

d. social needs

Even if the company cannot guarantee continuing employment, it can improve employees' sense of job security by: a. empowering employees b. granting stock to employees c. using open book management d. training employees in various tasks e. instituting compressed workweeks

d. training employees in various tasks

In addition to linking compensation with performance, some firms grant employees ________. a. internal satisfaction b. theory X involvement c. theory Y involvement d. coporate bonds e. common stock

e. common stock

Which of the following provides employees with various forms of compensation if specific performance goals are met? a. flextime programs b. job enlargement c. participative management d. job rotation e. incentive plans

e. incentive plans

A program to expand the jobs assigned to employees is called: a. hygiene theory b. downsizing c. positive reinforcement d. equity theory of motivation e. job enlargement

e. job enlargement

Needs that are satisfied by food, clothing, and shelter are called ________ needs. a. safety b. social c. affiliation d. self esteems e. physiological

e. physiological

According to Maslow's hierarchy of needs theory, ________ needs include respect, prestige and recognition.

esteem

Most compensation plants that tie pay to performance are intended to motivate employees to achieve high performance. T/F

true

Negative reinforcement motivates employees by encouraging them to behave in a manner than avoids unfavorable consequences. T/F

true

Open-book management encourages employees to make decisions and conduct tasks as if they were the firm's owner. T/F

true