Chapter 10 Bcomm
Coercive power is based on a position of authority.
False
Leaders should allow other team members to lead the hiring process.
False
Performance appraisals should be reserved for annual reviews.
False
What is the major difference between Theory X and Theory Y management styles?
Theory X is a top-down approach.
Birthright is a type of trait theory of leadership.
True
Even when firing an employee, leaders should still try to preserve his or her sense of self-respect.
True
When addressing unsatisfactory work, leaders should do which of the following?
address the issue in private
Employees who use aggression to get their own way are known as ______.
bullies
A manager who has a high concern for people but a low concern for production has a ______ style.
country club
Employees who lead teams on tangents are known as ______.
distracters
Goal Setting Theory tends to be effective at improving employee motivation because ______.
goals are developed with both the employee and the leader
Which is not a type of power described by French and Raven?
proactive power
An example of a leader as a role model is ______.
telling employees that customer service is important and then displaying it
Contingency Theory involves the belief that ______.
there is no "best" way to lead
Which of the following is considered face-saving behavior?
verbal and nonverbal communication that maintains an employee's self-respect