Chapter 10 Bcomm

Coercive power is based on a position of authority.

False

Leaders should allow other team members to lead the hiring process.

False

Performance appraisals should be reserved for annual reviews.

False

What is the major difference between Theory X and Theory Y management styles?

Theory X is a top-down approach.

Birthright is a type of trait theory of leadership.

True

Even when firing an employee, leaders should still try to preserve his or her sense of self-respect.

True

When addressing unsatisfactory work, leaders should do which of the following?

address the issue in private

Employees who use aggression to get their own way are known as ______.

bullies

A manager who has a high concern for people but a low concern for production has a ______ style.

country club

Employees who lead teams on tangents are known as ______.

distracters

Goal Setting Theory tends to be effective at improving employee motivation because ______.

goals are developed with both the employee and the leader

Which is not a type of power described by French and Raven?

proactive power

An example of a leader as a role model is ______.

telling employees that customer service is important and then displaying it

Contingency Theory involves the belief that ______.

there is no "best" way to lead

Which of the following is considered face-saving behavior?

verbal and nonverbal communication that maintains an employee's self-respect