Chapter 10 - concepts

Which of the following statements are true of job satisfaction?

- Different employees have different values that inform their job satisfaction. - It is a function of values. - It is largely a function of perception.

Which of the following are basic elements that are typically shared by employee assistance programs?

- Programs are identified in official documents such as employee handbooks. - Employees are trained on how to make self-referrals when necessary. - Supervisors are trained on how to refer employees

Which of the following are conditions or guidelines that should be followed concerning the administration of punitive measures?

- They should only be taken after being clearly documented. - They should be taken in steps of increasing magnitude.

Which of the following are affected by the safety of working conditions?

- competitive advantage - employee satisfaction - retention

Which of the following are the central components of an effective discipline program?

- documentation - progressive punitive measures

Which of the following are typical examples of services offered to displaced employees through outplacement counseling programs?

- networking opportunities - job search support - job interview training

Which of the following job sites have a low rate of fatal accidents but a high rate of nonfatal accidents?

- nursing homes - convenience stores - hospitals

The average cost to a company of turning over a skilled job is more than 200% of the cost of one year's salary for that role and is attributable to

- training a new employee - higher error rates - learning curve losses

The measure of job satisfaction that emphasizes facets of satisfaction such as pay, the work itself, supervisors, co-workers, and promotions is known as the

Job descriptive Index

Which of the following best exemplifies an employee going through the progression of withdrawal?

Naveed has started missing a lot of work and is not as productive as he once was.

Outcome justice is also referred to as _____ justice.

distributive

Referral services that employees can use to seek professional treatment for problems, including drug dependence, alcoholism, or psychological issues, are known as

employee assistance programs

Which of the following refers to the policy in which either the employee or employer can terminate the employment relationship at any time for any reason or no reason at all?

employment-at-will doctrine

An important aspect of a strategic retention policy is to gather information from people who are about to leave an organization through the use of

exit interviews

Employee turnover that is initiated by the organization is known as

involuntary turnover

Due to a lack of strong external networks and the potential of damage to individual reputations, which group is more likely to lie during an exit interview?

low-level employees

Programs offered by employers that counsel displaced employees in managing their transition from one job to another are known as

outplacement t counseling

According to the theory of Blank______, employees withdraw from a position gradually, in stages.

profession of withdrawal

The positive or pleasurable feeling resulting from the perception that one's job fulfills or allows fulfillment of important job values is known as jo

satisfaction

When measuring job satisfaction, most organizations will rely on

self-reports

As an organization develops a strong reputation, the risk of external forces

targeting employees for recruitment

Typically, involuntary turnover occurs among employees

would would prefer to remain with the company