Chapter 10: Quiz
Which of the following is an effective conflict resolution behavior?
expressing emotions
Research has shown that managers who have good conflict resolution skills __________ than managers who don't.
get more promotions
By definition, ______________ conflict occurs between groups at the same organizational level.
horizontal
The further a conflict escalates, the ___________ it is to reverse.
more difficult
Acts of vengeance fall under which category of ineffective conflict resolution behaviors?
retaliation
Distributive negotiation is _________
zero sum
In which conflict management style does each side sacrifice something in order to end the conflict?
compromising
Which conflict management style exhibits an "I lose / you lose" mentality?
compromising
__________ involves a 3rd party in a negotiation to overcome a stalemate between the parties.
Alternative dispute resolution
Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't negotiate at all?
BATNA
Which conflict management style exhibits an "I lose / you win" mentality?
accommodating
In which stage of Glasl's model of conflict escalation does one side get frustrated by debate and take action without consulting the opponent?
action over words
In _____________, the third party has the authority to impose a settlement on the parties.
arbitration
Which conflict management style emphasizes problem solving and pursues an outcome that gives both parties what they want?
collaborating
In which conflict management style does each side attempt to achieve its interests at the expense of the other's?
competing
What stage of Glasl's model of conflict escalation marks the beginning of open and direct aggression intended to cause the opponent's public defamation?
loss of face
The accommodating style of conflict management reflects a ___________ concern for your own interests and a ________ concern for the interests of the other party.
low, high
In _________, an impartial third party facilitates a discussion using persuasion and logic, establishes each side's priorities, and suggests a settlement that does not have to be accepted.
mediation
Annihilation at any cost including personal destruction is characteristic of what stage of Glasl's model of conflict escalation?
together into the abyss
What term refers to conflict due to incompatible needs or competition over perceived or actual resource constraints?
conflicts of interest