Chapter 10: Quiz

Which of the following is an effective conflict resolution behavior?

expressing emotions

Research has shown that managers who have good conflict resolution skills __________ than managers who don't.

get more promotions

By definition, ______________ conflict occurs between groups at the same organizational level.

horizontal

The further a conflict escalates, the ___________ it is to reverse.

more difficult

Acts of vengeance fall under which category of ineffective conflict resolution behaviors?

retaliation

Distributive negotiation is _________

zero sum

In which conflict management style does each side sacrifice something in order to end the conflict?

compromising

Which conflict management style exhibits an "I lose / you lose" mentality?

compromising

__________ involves a 3rd party in a negotiation to overcome a stalemate between the parties.

Alternative dispute resolution

Which acronym serves as a reminder that when you negotiate, you shouldn't accept an offer that is worse than what you'd get if didn't negotiate at all?

BATNA

Which conflict management style exhibits an "I lose / you win" mentality?

accommodating

In which stage of Glasl's model of conflict escalation does one side get frustrated by debate and take action without consulting the opponent?

action over words

In _____________, the third party has the authority to impose a settlement on the parties.

arbitration

Which conflict management style emphasizes problem solving and pursues an outcome that gives both parties what they want?

collaborating

In which conflict management style does each side attempt to achieve its interests at the expense of the other's?

competing

What stage of Glasl's model of conflict escalation marks the beginning of open and direct aggression intended to cause the opponent's public defamation?

loss of face

The accommodating style of conflict management reflects a ___________ concern for your own interests and a ________ concern for the interests of the other party.

low, high

In _________, an impartial third party facilitates a discussion using persuasion and logic, establishes each side's priorities, and suggests a settlement that does not have to be accepted.

mediation

Annihilation at any cost including personal destruction is characteristic of what stage of Glasl's model of conflict escalation?

together into the abyss

What term refers to conflict due to incompatible needs or competition over perceived or actual resource constraints?

conflicts of interest