Chapter 10 SmartBook - MGMT 3000

Which of the following are benefits commonly provided by employers, though they are not required by law to provide them? (Check all that apply.)

- Pension plans - Health insurance

Right-to-work legislation allows employees to work without joining a ____.

union

The degree to which a selection test predicts or correlates with job performance is known as ____.

validity

Which of the following people or institutions would a hiring organization contact as part of a reference check?

- Educational institutions - Former employers

What are two benefits of orientation training?

- It results in lower employee turnover. - It helps to increase morale.

Adequate background checks include which of the following? (Check all that apply.)

- criminal records check - employment verification - Social Security verification

The National Labor Relations Act has resulted in ____.

- establishing five unfair employer labor practices - the creation of the National Labor Relations Board - rapid unionization

______ is a strategic activity that includes meeting an organization's staffing needs.

Human resource planning

Which statement about union membership is true?

It has declined considerably.

True or false: Applications and résumés tend to be extremely useful for making final selection decisions.

false

In recent years, benefits costs have risen _____ wages and salaries.

faster than

Which law prohibits unequal pay for men and women who perform equal work?

Equal Pay Act of 1963

______ is a formal system for the management of people within an organization.

Human resource management

People who work at W. L. Gore have specialized capabilities and skills that help set Gore apart from its competition. Which criteria of HRM does this exemplify?

Is rare

Different pay rates for employees performing similar jobs in the same job family are determined by ____.

individual pay decisions

It is important to conduct reference checks on potential employees because ____.

it can be unwise to rely solely on the words of the candidates

The consistency of test scores over time and across alternative measurements is known as ____.

reliability

The ______ function of human resources consists of recruitment, selection, and outplacement.

staffing

Which statements are true of human resource management? (Check all that apply.)

- The first interaction with an organization you wish to join involves its human resource function. - Historically it was known as personnel management. - It deals with managing people at work.

What are two elements of a job analysis?

- a job description - a job specification

Using internal or external sources to develop a pool of qualified applicants from which management can select employees is the task known as _____.

recruitment

Which are difficulties faced by employees who have been fired or laid off? (Select all that apply.)

- being demoralized when seeking a new job - feeling stigmatized - a loss of self-esteem

Under the ______ it is illegal to pay men and women unequal amounts if the work they are doing requires equal skill, effort, and responsibility and is performed under similar working conditions.

Equal Pay Act

The most common type of incentive system that uses an objective standard against which a worker's performance is compared is the _____.

individual incentive plan

Piotr works at a factory. Many of his fellow employees belong to the union, but Piotr doesn't, and he isn't required to join. This describes a(n) _____.

right-to-work state

When managers ask all of the job applicants the same set of standard questions in an interview, this is an example of a(n) _____ interview.

structured

Training and development helps to ensure that employees ____.

- are motivated to perform at high levels - can take on new responsibilities - have the knowledge and skills needed to perform jobs effectively

Job applications and résumés typically contain basic information on the candidate, including which of the following? (Check all that apply.)

- certifications - work experiences - education

Which types of analyses are useful to managers when conducting a needs assessment? (Choose very correct answer.)

- performance measurements - job analyses

A performance appraisal focuses on which basic categories?

- results - traits - behaviors

What factors influence the differences in pay for employees who do comparable jobs with similar job titles? (Choose every correct answer.)

- seniority - performance level

Benefits now constitute about Blank______ percent of payroll costs.

30

In 2020, the average company paid its CEO ______ times more than the average nonmanagement worker.

350

A ______ has the advantage of giving a fuller picture of an employee's strengths and weaknesses.

360-degree performance appraisal

In contrast to development, which occurs at higher levels in an organization, Blank______ involves teaching employees how to perform their jobs and helping them acquire the necessary skills and knowledge to be effective.

training

Which of the following refers to teaching lower-level employees how to perform their jobs?

training

What do managers need to build into their HRM plans to ensure that their employees are able to acquire the knowledge and skills to perform their jobs at a high level and take on new responsibilities as conditions change?

training and development

The National Labor Relations Board makes judgments concerning _____ labor practices.

unfair

A ______ might be included as part of a background check for jobs involving driving.

vehicle record check

Selection builds on recruitment and involves decisions about ____.

whom to hire

OSHA requires employers to pursue ____.

workplace safety

Which of the following is a system of relations between workers and management?

labor relations

"Get me the right kind and the right number of people at the right time." This statement refers to _____.

the human resources planning process

Which part of a job analysis details each job's specific and essential tasks, duties, and responsibilities?

the job description

In a structured interview, managers ask each applicant ____.

the same standard questions

Which statement about executive compensation is true?

The gap in pay between senior management and average employees is very wide.

One advantage of a 360-degree appraisal is that it captures information that _____.

other appraisal methods miss

A clerk or administrative assistant may be asked to take a(n) ______ test, where the applicant performs a sample job task.

performance

A typing test is an example of a(n) ____ test.

performance

In order for pay to motivate employees to work at high levels, pay should be linked to ____.

performance

When managers evaluate employees' performance to assess their contributions to the organization, this is called a(n) ____.

performance appraisal

Important information on which to base human resource decisions, such as pay raises and promotions, can be acquired through ____.

performance appraisals

______ involves teaching managers and professional employees broader skills needed for their present and future jobs.

Development

Which of the following requires employers to maintain records of injuries and deaths caused by workplace accidents and submit to on-site inspections?

OSHA

______ training is designed to introduce new employees to the company and familiarize them with policies, procedure, and culture.

Orientation

______ provides financial support to employees who have been laid off for reasons beyond their control.

Unemployment insurance

Manufacturing jobs used to be a union stronghold. What factor was key in the decrease among union membership in this sector?

automation eliminating jobs

How can organizations best avoid the need to significantly downsize?

by avoiding excessive hiring

When employee contributions and capabilities cannot be imitated by others, the employees become a source of _____.

competitive advantage

The activities that managers engage in to ensure effective working relationships with labor unions describes ____.

labor relations

Managers conduct a(n) ______ to identify who and what needs training.

needs assessment

When giving performance feedback, the manager must be ____ and able to make tough decisions.

objective

When a company needs to hire employees, it wants to select people from a pool of qualified applicants. What is the process of forming this pool of applicants?

recruitment

Performance appraisals can assess three basic categories of employee performance: traits, behaviors, and ____.

results

In which HR function are employees hired from among qualified applicants?

selection

Appraisal feedback works best when it is _____.

specific and constructive

As a part of the job analysis, a job ______ details the knowledge and skills needed to perform the job.

specification

Which is the next step after HR planning is completed?

staffing