Chapter 10

Which of these represents the final step in Kotter's Change Model?

Anchor the changes

In deficit-based change, leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work.

False

Transformational change refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization..

False

XY Deliveries, a package delivery company, is organized as XY North, XY South, XY East, XY West, and XY Central divisions in the United States. Which of the following best describe the structure at XY Deliveries?

Geographic structure

Which of the following model of change proposed an eight-step sequence and relies on a centralized, top-down process for creating planned change?

Kotter's Change Model

Culture change, among the most difficult kinds of changes to create within an organizational system, often involves reshaping and reimagining the core identity of the organization.

True

Kotter's change model aligns with mechanistic view of structure and thus it may be especially useful in organizations where there is a strong, hierarchical structure.

True

Planned change is an intentional activity or set of intentional activities that are designed to create movement toward a specific goal or end.

True

_______ change is unintentional and is usually the result of informal organizing.

Unplanned change

Which of the following model of change proposed the sequence of "Unfreeze, Move, Refreeze"?

Lewin's Change Model

In which structure an organization has multiple reporting lines of authority for employees?

Matrix structure

Which of the following describes the process of setting up organizational structures to address the needs of an organization and account for the complexity involved in accomplishing business objectives?

Organizational design

The final phase of an Appreciative Inquiry (AI) practice, ______, occurs as employees put into practice the plans they have developed.

Destiny

Which of the following represents the changes in the overall formal relationships, or the architecture of relationships, within an organization?

Structural change

When BA Products managers assume that BA employees will change if they know they will otherwise face negative consequences, it refers to which of the following?

Deficit-based change

Which change model argues that an organization is constantly developing and adapting to its environment, much like a living organism?

Complex Adaptive Systems

Which of these is referred to as the invisible network of interpersonal relationships that shape how people actually connect with one another to carry out their activities?

Informal organization

Which of the following argues that leaders assume that people are inclined to embrace change when they are respected as individuals with intrinsic worth, agency, and capability?

Appreciative mindset

Which of the following describe the first phase of an Appreciative Inquiry (AI) practice?

Define

Which of the following argues that organizations exist as socially constructed systems in which people are constantly making sense of and enacting an organizational reality as they interact with others in a system?

Emergent approach

A diffuse organization concentrates resources in only a one or very few locations, or only a few individuals are authorized to make decisions about the use of resources.

False

In a third phase of organizational life cycle, survival and early success, the organization expands, and the hierarchy deepens, now with multiple levels of employees.

False

Jason has expertise in change management processes. Jason can be classified as a(n) ______.

OD consultant

At _____ stage of the organizational life cycle, it becomes appropriate to introduce mechanistic structures that support the standardization and formalization required to create effective coordination across the organization.

survival and early success

Which of the following describes an officially defined set of relationships, responsibilities, and connections that exist across an organization?

Formal organization

Which term describes a system for accomplishing and connecting the activities that occur within a work organization?

Organizational structure

The degree to which people are organized into subunits according to their expertise is referred to as:

specialization.

Which of the following refers to the scenario when an organization concentrates resources in only a one or very few locations, or only a few individuals are authorized to make decisions about the use of resources?

Centralization

Which of these refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization?

Incremental change

ABC Products has a highly vertical organizational structure that is designed to generate a high degree of standardization and control. ABC Products can be described to have which of these structures?

Mechanistic

_____ refers to the constant shifts that occur within an organizational system.

Organizational change

Which of these represents a kind of change that is necessary for an organization to achieve the focus it needs to make needed transfer missions and work it does feel to stay competitive in the current or larger organization, larger market environment, or societal environment?

Strategic change

Which of these refers to significant shifts in an organizational system that may cause significant disruption to some underlying aspect of the organization, its processes, or structures?

Transformational change

The _____ is emergent, meaning that it is formed through the common conversations and relationships that often naturally occur as people interact with one another in their day-to-day relationships.

informal organization

In the ____ phase of the organizational life cycle, the organization expands, and the hierarchy deepens, now with multiple levels of employees. Lower-level managers are given greater responsibility, and managers for significant areas of responsibility are identified.

sustained success