Chapter 11
It involves: -Group discussions -Collective hands-on activities -Group problem solving -Role playing -Participation on a case study team
Collaborative learning
an interactive learning method -self-guided -self-paced -step-by-step
Tutorial
Which one of the following is not a step in the training process described in this chapter? a. plan b. present c. perform d. progress
c. perform
A learning style in which a trainee learns most effectively by reading material and taking notes is: a. experiential b. auditory c. visual/nonverbal d. visual/verbal
c. visual/nonverbal
Learning that occurs among members of a group where each participant works on a part of a project, such as a case study.
cooperative learning
Which of the following learning methods results in the highest retention and trainee performance? a. listen b. read c. observe d. problem solve
d. problem solve
Which of these assessment tools is aimed primarily at evaluating a trainer's effectiveness? a. quizzes b. tests c. hands-on activities d. training evaluation surveys
d. training evaluation surveys
Knowledge or job skills learned during interactions among trainees in a classroom or collaborative learning environment.
social learning
2. True or False? Training is a teaching and learning process that primarily aims to develop conceptual understanding and long-term thinking skills
2. False
5. True or False? Due to the popularity of self-guided training materials and online interactive training delivery systems, the role of support specialists as trainers is likely to disappear in the next few years.
5. False
6. True or False? Trainers often discover that more short breaks during a training session are preferable to fewer long breaks.
6. True
a trainee who learns most effectively by listening to someone talk through new material
Auditory learner
a choice among several instructional technologies, media, or approaches to presenting information or training materials
Delivery method
a statement of the knowledge and skills trainees need to learn
Learning objective
the way each trainee learns most effectively
Learning style
a statement of what a trainee needs to be able to do at the end of a training session
Performance objective
a teaching and learning process that aims to build skills that are immediately useful to trainees -Related to, but different from, education -Skills may be long-term -Some tasks may be performed only once
Training
measures whether training activities met the learning and performance goals
assessment
Printed materials designed to be taken away by trainees from a training session to refresh a user's memory are called __________.
handouts, cheatsheets
1. True or False? One goal of end-user training is to make users as self-reliant as possible in order to reduce their need for support
1. True
3. True or False? The best performance objectives for a training session specify how well a trainee needs to be able to perform a task.
3. True
4. True or False? Experienced trainers agree that most trainees learn best by watching a demonstration.
4. False
7. True or False? Effective trainers often cover bells-and-whistles features in a software package to pique trainees' interests.
7. False
8. True or False? A first-time trainer should read notes and slides to trainees in order to avoid making a mistake or omitting important material.
8. False
It is a combination of: -Tutorials -Multimedia -Product demonstrations -Hands-on activities
Computer-based training (CT)
__________is a skill level in which a trainee learns the basic vocabulary needed to communicate with others.
Concepts level
provides conceptual understanding and builds long-term thinking skills
Education
a trainee who learns most effectively by performing a task
Experiential learner
a combination of text, still images, animation, and sound used as part of a presentation.
Multimedia materials
in which a work colleague or supervisor plays the role of coach and mentor to a trainee
One-to-one training variation: on-the-job training
trainees participate in a rehearsal or practice of a simulated work situation
Role playing
a trainee who learns most effectively be seeing new material in the form of the images
Visual learner/nonverbal
a trainee who learns most effectively by seeing new material in the form of words
Visual learner/verbal
Similar to CBT -The Internet replaces CDs or DVDs as the delivery medium
Web-based training
An extensive hands-on or teamwork project designed to encourage trainees to make the transition from the training room to the business world.
case study
Which of the following skill levels deals with performing a task effectively and efficiently? a. concepts and understanding b. basic skills c. expertise d. all of these
c. expertise
A software tool to automate training program tasks
learning management system (LMS)
In the classification of skill levels listed below, what is the sequence in which the skills are usually built? (1) basic skills, (2) concepts, (3) expertise, (4) understanding a. 1-2-3-4 b. 2-4-1-3 c. 1-4-2-3 d. 2-1-3-4
b. 2-4-1-3
Features of hardware or software that may be interesting or entertaining to include in training materials, but that are used infrequently, especially be beginning users
bells and whistles
A practice training session to evaluate materials and identify problems
beta test run
Which statement accurately describes the costs associated with computer-based delivery methods? a. The development cost is high, but the cost per user is low. b. The development cost is high, and the cost per user is high. c. The development cost is low, but the cost per user is high. d. The development cost is low, and the cost per user is low.
a. The development cost is high, but the cost per user is low.
Which of the following training environments is generally the most cost-effective because the ratio of trainees to trainers is highest? a. classes b. small groups/teams c. one-to-one training d. role playing
a. classes