Chapter 11

It involves: -Group discussions -Collective hands-on activities -Group problem solving -Role playing -Participation on a case study team

Collaborative learning

an interactive learning method -self-guided -self-paced -step-by-step

Tutorial

Which one of the following is not a step in the training process described in this chapter? a. plan b. present c. perform d. progress

c. perform

A learning style in which a trainee learns most effectively by reading material and taking notes is: a. experiential b. auditory c. visual/nonverbal d. visual/verbal

c. visual/nonverbal

Learning that occurs among members of a group where each participant works on a part of a project, such as a case study.

cooperative learning

Which of the following learning methods results in the highest retention and trainee performance? a. listen b. read c. observe d. problem solve

d. problem solve

Which of these assessment tools is aimed primarily at evaluating a trainer's effectiveness? a. quizzes b. tests c. hands-on activities d. training evaluation surveys

d. training evaluation surveys

Knowledge or job skills learned during interactions among trainees in a classroom or collaborative learning environment.

social learning

2. True or False? Training is a teaching and learning process that primarily aims to develop conceptual understanding and long-term thinking skills

2. False

5. True or False? Due to the popularity of self-guided training materials and online interactive training delivery systems, the role of support specialists as trainers is likely to disappear in the next few years.

5. False

6. True or False? Trainers often discover that more short breaks during a training session are preferable to fewer long breaks.

6. True

a trainee who learns most effectively by listening to someone talk through new material

Auditory learner

a choice among several instructional technologies, media, or approaches to presenting information or training materials

Delivery method

a statement of the knowledge and skills trainees need to learn

Learning objective

the way each trainee learns most effectively

Learning style

a statement of what a trainee needs to be able to do at the end of a training session

Performance objective

a teaching and learning process that aims to build skills that are immediately useful to trainees -Related to, but different from, education -Skills may be long-term -Some tasks may be performed only once

Training

measures whether training activities met the learning and performance goals

assessment

Printed materials designed to be taken away by trainees from a training session to refresh a user's memory are called __________.

handouts, cheatsheets

1. True or False? One goal of end-user training is to make users as self-reliant as possible in order to reduce their need for support

1. True

3. True or False? The best performance objectives for a training session specify how well a trainee needs to be able to perform a task.

3. True

4. True or False? Experienced trainers agree that most trainees learn best by watching a demonstration.

4. False

7. True or False? Effective trainers often cover bells-and-whistles features in a software package to pique trainees' interests.

7. False

8. True or False? A first-time trainer should read notes and slides to trainees in order to avoid making a mistake or omitting important material.

8. False

It is a combination of: -Tutorials -Multimedia -Product demonstrations -Hands-on activities

Computer-based training (CT)

__________is a skill level in which a trainee learns the basic vocabulary needed to communicate with others.

Concepts level

provides conceptual understanding and builds long-term thinking skills

Education

a trainee who learns most effectively by performing a task

Experiential learner

a combination of text, still images, animation, and sound used as part of a presentation.

Multimedia materials

in which a work colleague or supervisor plays the role of coach and mentor to a trainee

One-to-one training variation: on-the-job training

trainees participate in a rehearsal or practice of a simulated work situation

Role playing

a trainee who learns most effectively be seeing new material in the form of the images

Visual learner/nonverbal

a trainee who learns most effectively by seeing new material in the form of words

Visual learner/verbal

Similar to CBT -The Internet replaces CDs or DVDs as the delivery medium

Web-based training

An extensive hands-on or teamwork project designed to encourage trainees to make the transition from the training room to the business world.

case study

Which of the following skill levels deals with performing a task effectively and efficiently? a. concepts and understanding b. basic skills c. expertise d. all of these

c. expertise

A software tool to automate training program tasks

learning management system (LMS)

In the classification of skill levels listed below, what is the sequence in which the skills are usually built? (1) basic skills, (2) concepts, (3) expertise, (4) understanding a. 1-2-3-4 b. 2-4-1-3 c. 1-4-2-3 d. 2-1-3-4

b. 2-4-1-3

Features of hardware or software that may be interesting or entertaining to include in training materials, but that are used infrequently, especially be beginning users

bells and whistles

A practice training session to evaluate materials and identify problems

beta test run

Which statement accurately describes the costs associated with computer-based delivery methods? a. The development cost is high, but the cost per user is low. b. The development cost is high, and the cost per user is high. c. The development cost is low, but the cost per user is high. d. The development cost is low, and the cost per user is low.

a. The development cost is high, but the cost per user is low.

Which of the following training environments is generally the most cost-effective because the ratio of trainees to trainers is highest? a. classes b. small groups/teams c. one-to-one training d. role playing

a. classes