Chapter 11 mgmt

The innovation strategy that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as a. innovation roles and structures. b. horizontal collaboration and open innovation. c. discovery. d. exploration. e. entrepreneurship.

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Which of the following refers to a major shift in the norms, values, attitudes, and mindset of the entire organization? a. Culture change b. Organization change c. People change d. Artifact change e. Organization development

a. Culture change

For the compact disc industry, the advent of MP3 technology can best be described as what type of innovation? a. Disruptive innovation b. Restructuring innovation c. Productive innovation d. Reverse innovation e. Service innovation

a. Disruptive innovation

Which of the following refers to innovations in products, services, or processes that radically change an industry's rules of the game for producers and consumers? a. Disruptive innovation b. Reverse innovation c. Trickle up innovation d. Restructuring innovation e. Productive innovation

a. Disruptive innovation

Which of the following structures is the grouping of positions into departments based on similar skills, expertise, and resource use? a. Functional b. Operational c. None of these choices d. Flat e. Tall

a. Functional

Swift Move Facilities manufacturers two different bicycle models. The company produces a high volume of products using standardized production runs. The company does very little product customization. Swift Move uses what type of technology structure? a. Mass production b. Large-batch production c. Service production d. Small-batch production e. Continuous process production

a. Mass production

Which of the following refers to the deployment of organizational resources to achieve strategic goals? a. Organizing b. Leading c. Planning d. Controlling e. Strategic management

a. Organizing

Which variation of new-venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business? a. Skunkworks b. Inventor c. Sponsor d. Idea champion e. New-venture team

a. Skunkworks

Which of the following is the lack of information about future events? a. Uncertainty b. Stress c. Change resistance d. Risk e. Worry

a. Uncertainty

The people with authority and responsibility are subject to reporting and justifying task outcomes to those above them in the chain of command. This is called a. accountability. b. line authority. c. staff authority. d. delegation. e. hierarchy.

a. accountability.

Jonathan's company is working on a major new product, which will completely disrupt the way we currently listen to music. Jonathan works in a unit responsible for developing the innovation. Jonathan's unit operates in a separate building and is not constrained by ordinary rules and procedures. Jonathan is most likely working a. in a new-venture team. b. for an idea champion. c. in an open innovation company. d. using innovation by acquisition. e. in a crowdsourced project.

a. in a new-venture team.

Jonathan's company is working on a major new product, which will completely disrupt the way we currently listen to music. Jonathan works in a unit responsible for developing the innovation. Jonathan's unit operates in a separate building and is not constrained by ordinary rules and procedures. Jonathan is most likely working a. in a new-venture team. b. in an open innovation company. c. using innovation by acquisition. d. for an idea champion. e. in a crowdsourced project.

a. in a new-venture team.

Recently, a high-level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a(n) a. need for change. b. critical incident. c. environmental opportunity. d. behavioral occurrence. e. SWOT analysis.

a. need for change.

Which of the following is a part of a critical innovation strategy that encourages the flow of ideas from lower levels? a. Exploration b. Bottom-up approach c. Crowdsourcing d. Risk propensity e. All of these choices

b. Bottom-up approach

Which of the following indicates a disparity between existing and desired performance levels? a. Behavioral occurrence b. Need for change c. Environmental opportunity d. Organizational structural imbalance e. Critical incident

b. Need for change

Which structure is most appropriate when the environment is stable? a. Teams b. Vertical c. Cross-functional d. Horizontal e. Divisional

b. Vertical

How does managerial authority flow through the organizational hierarchy? a. Sporadically b. Vertically c. Authority is static and does not flow. d. In a circular fashion e. Horizontally

b. Vertically

When managers give employees autonomy and reward learning and risk-taking, they are assuming a. a disruptor role. b. an innovation role. c. ownership of a new-venture fund. d. a cooperation role. e. leadership of a new-venture team.

b. an innovation role.

Creative organizations a. are characterized by an unusually high number of routine jobs. b. are loosely structured. c. have too many layers of management. d. have little ambiguity. e. use a centralized decision-making approach.

b. are loosely structured.

The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called a. strategic analysis. b. creativity. c. a great idea. d. an ideal champion. e. a search initiative.

b. creativity.

Gina wishes to transfer authority and responsibility to her subordinates. This process is known as a. accountability. b. delegation. c. passing the buck. d. departmentalization. e. coordination.

b. delegation.

All of the following are advantages of a functional structure except a. economies of scale. b. excellent coordination between functions. c. in-depth skill specialization and development. d. High-quality technical problem solving. e. career progress within functional departments.

b. excellent coordination between functions.

Innovations are not likely to be successful unless they are backed by a(n) a. top-level manager. b. idea champion. c. in-house venture. d. All of these choices e. entire organization.

b. idea champion.

You are a middle manager at your organization. The top-level managers are sending you and a few other middle managers to a conference that focuses on strengthening leadership skills. This is an example of a. product innovation. b. people change. c. process innovation. d. culture change. e. team building.

b. people change.

Centralization means that decision authority is located near the a. bottom of the organization. b. top of the organization. c. middle of the organization. d. All of these choices e. None of these choices

b. top of the organization.

Which approach to change implementation should be used when a crisis exists? a. Communication and education b. Participation c. Coercion d. Top management support e. Negotiation

c. Coercion

Cooltown University recently invited members of its social network group to enter a contest on YouTune to design the best video promoting the university. This is an example of what innovative approach? a. Insourcing b. Network innovation c. Crowdsourcing d. Social group innovation e. Techsourcing

c. Crowdsourcing

Which of the following is an incorrect fit in a stable environment? a. Tight structure b. Vertical structure c. Horizontal structure d. Functional structure e. Rigid structure

c. Horizontal structure

Which of the following structures works best in an uncertain environment? a. Tight structure b. Vertical structure c. Horizontal structure d. Mechanistic structure e. Functional structure

c. Horizontal structure

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change? a. Top management support b. Communication and education c. Negotiation d. Participation e. Coercion

c. Negotiation

Which approach to change implementation uses formal bargaining to win acceptance and approval of a desired change? a. Communication and education b. Coercion c. Negotiation d. Top management support e. Participation

c. Negotiation

Which of the following is a unit separate from the rest of the organization that is responsible for the development of a major innovation? a. Vertical group b. New product group c. New-venture team d. Matrix group e. Change team

c. New-venture team

Which of the following types of innovation is related to the organization production process? a. Structural b. Culture/people c. Process d. Product e. Competitive

c. Process

Which of the following is a change in the organization's product or service outputs? a. Creative innovation b. Entrepreneurship c. Product innovation d. Process innovation e. Incremental innovation

c. Product innovation

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting? a. Uncertainty b. Goals and rewards c. Self-interests d. Disagreements about the benefits e. A lack of understanding and trust

c. Self-interests

Which variation of new-venture teams is described as a small separate, informal, highly autonomous, and often selective group that focuses on breakthrough ideas for the business? a. Inventor b. Idea champion c. Skunkworks d. Sponsor e. New-venture team

c. Skunkworks

The communication and education tactic to change implementation should be used when a. initiators clearly have power. b. a group will lose out in change. c. change is technical. d. a group has power over implementation. e. users need to feel involved.

c. change is technical.

Recently, a high-level manager at Trophy Trinkets noted a rise in customer satisfaction complaints. This rise is inconsistent with Trophy's goals in this area. This manager has identified a(n) a. behavioral occurrence. b. SWOT analysis. c. need for change. d. critical incident. e. environmental opportunity.

c. need for change.

You are a middle manager at your organization. The top-level managers are sending you and a few other middle managers to a conference that focuses on strengthening leadership skills. This is an example of a. product innovation. b. team building. c. people change. d. process innovation. e. culture change.

c. people change.

The final step to be managed in implementing change is a. envisioning change. b. freezing. c. refreezing. d. changing. e. planning change.

c. refreezing.

Kurt Lewin identified three distinct steps for implementing changes. These are a. freezing, changing, and intervention. b. unfreezing, change agent, and freezing. c. unfreezing, changing, and refreezing. d. intervention, refreezing, and change agent. e. None of these choices

c. unfreezing, changing, and refreezing.

Which of the following refers to the generation of novel solutions to perceived problems? a. Problem solving b. Perceived solution c. Brainstorming d. Creativity e. Organization development

d. Creativity

Cooltown University recently invited members of its social network group to enter a contest on YouTune to design the best video promoting the university. This is an example of what innovative approach? a. Social group innovation b. Insourcing c. Network innovation d. Crowdsourcing e. Techsourcing

d. Crowdsourcing

Which of the following is a change in the organization's product or service outputs? a. Process innovation b. Creative innovation c. Incremental innovation d. Product innovation e. Entrepreneurship

d. Product innovation

Which of the following is an OD intervention technique in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent? a. Symbiotic leadership activities b. Intergroup activities c. Team-building activities d. Survey feedback activities e. Process-consolidation activities

d. Survey feedback activities

In which structure does the firm subcontract many of its major functions to separate companies and coordinate their activities from a small headquarters organization? a. Team b. Matrix c. Functional d. Virtual network e. Divisional

d. Virtual network

All of the following are characteristics of creative organizations except a. loose controls. b. long-term horizon. c. risk-taking norms. d. centralization. e. use of teams.

d. centralization.

The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called a. a great idea. b. strategic analysis. c. a search initiative. d. creativity. e. an ideal champion.

d. creativity.

Vivian is the vice president of marketing for Flight to Go, a large airplane manufacturer. Vivian realizes that her company may be set in its ways, and she wants to improve innovation by purchasing the small operation of an innovative airline mechanic. Vivian is considering a. crowdsourcing. b. a new-venture fund. c. a new-venture deal. d. innovation by acquisition. e. open innovation.

d. innovation by acquisition.

The adoption of a new idea or behavior by an organization is known as organizational a. responsibility. b. intervention. c. development. d. innovation. e. structure.

d. innovation.

A product innovation is a change in the organization's a. creative process. b. None of these choices c. hiring strategies. d. product or service outputs. e. production process.

d. product or service outputs.

All of the following are characteristics of creative individuals except a. open-mindedness. b. curiosity. c. playfulness. d. rationality. e. originality.

d. rationality.

Which of the following is the formal and legitimate right of a manager to make decisions, issue orders, and allocate resources to achieve organizationally desired outcomes? a. Decentralization b. Span of management c. Delegation d. Accountability e. Authority

e. Authority

Which of the following refers to the generation of novel solutions to perceived problems? a. Organization development b. Problem solving c. Brainstorming d. Perceived solution e. Creativity

e. Creativity

Skunkworks fall under which innovation strategy for products and processes? a. Discovery b. None of these choices c. Horizontal collaboration and open innovation d. All of these choices e. Innovation roles and structures

e. Innovation roles and structures

Before implementing new changes to work schedules, managers at Trudy's Trinkets meet with union representatives and work out the terms of the changes so that both managers and employees can be satisfied with them. What approach to change is this company using? a. Top management support b. Participation c. Coercion d. Communication and education e. Negotiation

e. Negotiation

Which of the following is a unit separate from the rest of the organization that is responsible for the development of a major innovation? a. Change team b. Matrix group c. Vertical group d. New product group e. New-venture team

e. New-venture team

Which of the following is defined by the text as a planned, systematic process of change that uses behavioral science knowledge to create a positive corporate culture and improve the way people and departments relate to one another? a. Organizational linkage b. Horizontal linkage c. Conflict management d. Organizational revitalization e. Organization development

e. Organization development

Which of the following is a characteristic of companies that successfully innovate? a. Each project is guided by a core cross-functional team from beginning to end. b. Members from key departments play individual roles in the development of new products and services. c. All of these choices d. Technical specialists make effective use of old trusted technologies. e. People in research and marketing work with top managers to understand their needs and develop solutions.

e. People in research and marketing work with top managers to understand their needs and develop solutions.

Which of the following refers to the number of employees reporting to a supervisor? a. Chain of command b. Management chain c. Line of authority d. Delegation e. Span of management

e. Span of management

Which of the following is a temporary team designed to solve a short-term problem involving several departments? a. Permanent b. Cross-functional c. None of these choices d. All of these choices e. Task force

e. Task force

Which of the following symbolizes to all employees that the change is important for the organization? a. Coercion b. Participation c. Negotiation d. Communication and education e. Top management support

e. Top management support

Innovations are not likely to be successful unless they are backed by a(n) a. top-level manager. b. entire organization. c. All of these choices d. in-house venture. e. idea champion.

e. idea champion.

JD is one of several middle managers sent to a training course on leadership skills. Through this effort, JD's organization is attempting a. artifact change. b. organization development. c. organization change d. culture change. e. people change.

e. people change.