Chapter 12. Build Supportive and Diverse Relationships
In discussing the power of body language, some experts say:
70% of communication is done nonverbally.
When accepting constructive criticism one should:
pay attention to nonverbal cues.
Will is normally very introverted, and when working with people, he asks a lot of questions and uses a lot of humor. This behavior is indicative one someone who is likely:
shy.
A person who is assertive will tend to:
state consequences.
Brenda is assertive; thus she will likely:
state consequences.
Building a good rapport with people involves each element except for:
sympathy.
Allison has made it a goal to network with her classmates and instructors. To help build a rapport with instructors, she should try to:
take responsibility for her own learning.
To help build a rapport with instructors, one should try to:
take responsibility for their own learning.
Creative problem solving in an essential element in:
team player effectiveness.
An effective way to overcome shyness when encountering new people is to:
use humor
Christopher has always been shy but was able to rely on an older brother to make friends. As a college freshman, an effective way to overcome shyness when encountering new people will be to:
use humor
Ian has spent a lot of time developing a photography portfolio with a theme he is proud of. As he presents his portfolio to the class and explains his theme, he fields questions of his classmates who will then critique his work. Which scenario below offers the best models of giving and receiving constructive criticism?
Critique: Ian, I feel you have captured so many great moments within this theme yet it seems like there may critical elements about this area of the city that are not captured here in the portfolio. Did you do research about this part of the city, and did you think about what you wanted to capture before heading out to do this work? Ian's response: That is a great question. I actually did do some research on this before heading out and plan to continue my work in this area to rework the portfolio beyond this class. If anyone knows about this area and has any suggestions, I would love to talk.
Jeremiah wants to do well in his class and build a good relationship with his instructor. He can best do this by:
adapting.
An unjustified behavior toward a person or group based on preconceived opinions, judgments and stereotypes is prejudice.
False
Devon is very shy. He wants to get to know some of the people in his study group a bit better. An excellent way to initiate a conversation with people in his group would be to follow one of them after their study group session to ask them where they are living.
False
Drew, Kelly, Jennifer and Kevin are in a study team working on developing a case study for their marketing course. They have divided and conquered the research portion of the project and must now come together with their ideas to shape their case. Drew wants to brainstorm, Kelly wants every member to give a mini-presentation of their findings, Jennifer agrees with Kelly, and Kevin agrees with Drew. This situation requires creative problem solving.
False
Forgiveness is a good way to end a conflict as it allows everyone to move on while absolving everyone of responsibility for the conflict.
False
Gina has a start up company with 20 employees. She is legally required to have written procedures in place for sexual harassment.
False
Allie and her roommate Kristen live in the same dorm room. They had a disagreement about bedtime rituals, and both women are extremely agitated with one another. Kristen likes to sleep with the window shades open and with music playing, while Allie needs the room to be dark and quiet. Here is an excerpt of their recent conflict: [ALLIE] Hi Kristen (smiles). [KRISTEN] Hey. [ALLIE] Do you have a minute to talk? [KRISTEN] Sure. (rolls eyes behind Allie). [ALLIE] I was hoping to talk about our bedtime rituals since it seems like we both have very different ways we like to sleep. [KRISTEN] Allie, I've tried sleeping in total darkness with no music and I just can't! My mind can't rest without the music and I've always had a fear of the dark. It's silly I realize but believe me, my parents tried to change these habits for years with no success. I'm sorry. [ALLIE] Kristen, the music you listen to drives me crazy... [KRISTEN] I'm not listening to this. (Kristen leaves the room). Which approach would have helped the most in avoiding the conflict?
Instead of saying "Allie, I've tried sleeping in total darkness with no music and I just can't!" Kristen should have said, "Allie, I'm sorry if I've kept you up. Maybe we can come to a compromise."
Carolyn has been in a rocky relationship with her boyfriend Tad. They have broken up several times, but this time she really wants to move on. Tad is not taking it well and wants to get back together. Based on what you have learned about healthy relationships in the chapter, which advice is the best to offer in this situation?
Tad, change happens and a healthy person is going to respect Carolyn's feelings and rights.
Converting "You" statements into "I" statements can help avoid a defensive reaction from the other person.
True
Discrimination in the workplace is illegal and grounds for court action.
True
If a person is not willing to offer solicited constructive feedback, they could be considered passive.
True
If one were to represent the earth's demographic ratios in a group of 200 people (half men, half women), in that group there would be only 10 would be from North America.
True
Katrina and Dave are both in the same degree program. In class, they struck up a conversation and both experienced an intellectual 'chemistry' neither had experienced before. They began dating and developed a strong friendship before considering intimacy. This is an example of a slowly progressing relationship.
True
Poor listening is one of the biggest barriers to communication.
True
Frank is assertive in his communication style. This means he is likely to:
be direct with people.
One who is assertive in their communication style tends to:
be direct with people.
When receiving constructive criticism for one's job performance, one should not:
be more aggressive.
Proper email etiquette with instructors requires:
being clear and concise.
Carlos and Theo are acquainted through mutual friends. They have decided to move in together in an apartment off campus. As new roommates they should first:
clarify and discuss expectations of each other.
When moving in with a new roommate one should first:
clarify and discuss expectations of each other.
Empathy is the ability to share another's thoughts or emotions in order to understand them better while sympathy is feeling for a person, which can be:
condescending
Sympathy is feeling for a person of compassion, which can become:
condescending.
Casey and Agustin are roommates. Casey is from Indiana, and Agustin is from Argentina. Casey is surprised that Agustin is Caucasian and mentions that he thought most people in South America were Hispanic. He asks if Agustin is the son of a diplomat or an ex-patriot conducting business there. Agustin laughs warmly and says that Argentina is quite diverse in its culture with a lot of Europeans. Casey is put at ease for asking the question, and apologizes for not knowing much about Agustin's country. Casey could be considered:
culturally aware
Which of the following would be considered most appropriate as an email address to use with instructors?
An online study group has run into a series of misunderstandings. This is likely because of a:
lack of nonverbal cues.
Ingrid has been communicating with her boyfriend via email. This has led to easy misunderstandings likely due to:
lack of nonverbal cues.
Devon is very shy. He wants to get to know some of the people in his study group a bit better. An excellent way to initiate a conversation with people in his group would be to:
make lighthearted, self-effacing jokes.
To respect diversity in one's environment, one must be aware of:
one's own feelings and beliefs.
If one were to represent the earth's demographic ratios in a group of 200 people (half men, half women), in that group there would be:
over 50% living on $2 a day.
Dwayne's professor pulled him aside after class to offer him some constructive criticism on a paper he had submitted for feedback. In this situation Dwayne should:
pay attention to nonverbal cues.
