Chapter 12 Managing Individuals and a diverse Workforce

Which of the following is an example of disability discrimination?

A disabled person in a wheelchair is denied a consultant's job in a reputed company, despite being qualified.

_____ refers to purposeful steps taken by an organization to create employment opportunities for minorities and women.

Affirmative action

_____ is the degree to which someone is cooperative, polite, flexible, forgiving, good-natured, tolerant, and trusting.

Agreeableness

Which of the following is designed to raise employees' cognizance of diversity issues and to challenge the underlying assumptions or stereotypes people may have about others?

Awareness training

_____ consists of differences that are communicated through verbal and nonverbal behaviors and are learned only through extended interaction with others.

Deep-level diversity

Ersiula Inc. has set up mentoring programs for numerous companies. In one such program, an African American employee is matched with a Caucasian female team member. Which of the following kinds of mentoring programs is being implemented by Ersiula Inc.?

Diversity pairing

Victoria works as a nurse in the emergency medical unit of LNS Hospital. She has been on duty for 36 hours at a stretch. A patient, profusely bleeding and unconscious, is admitted to the emergency unit. Victoria is then assigned to assist the doctor attending the patient, and she helps the doctor efficiently and calmly. In the given scenario, which of the following basic dimensions of personality does Victoria demonstrate?

Emotional stability

Which of the following is true of sex discrimination?

It continues to operate via the glass ceiling at higher levels in organizations.

Which of the following statements describes the discrimination and fairness paradigm?

It focuses on equal opportunity, fair treatment, recruitment of minorities, and strict compliance with the equal employment opportunity laws.

Which of the following is a diversity principle that helps managers do a better job of managing company diversity programs?

Maintaining high standards while promoting diversity

_____ is the degree to which someone is curious, broadminded, and receptive to new ideas; is spontaneous; and has a high tolerance for ambiguity.

Openness to experience

_____ refers to a work environment where all members are empowered to contribute in a way that maximizes the benefits to the company, customers, and themselves; and the individuality of each member is respected by not segmenting or polarizing people on the basis of their membership in a particular group.

Organizational plurality

Which of the following statements about disabled employees is true?

People with disabilities have better safety records.

Which of the following is a sign that a learning and effectiveness paradigm has not yet been created in a company?

People withhold their opinions for fear of being seen as different.

Which of the following is a feature of the access and legitimacy paradigm?

The basic idea is to create a demographically diverse workforce that attracts a broader customer base.

Which of the following paradigms for managing diversity is consistent with achieving organizational plurality?

The learning and effectiveness paradigm

Which of the following is a feature of emotionally stable employees?

They can maintain a calm, problem-solving attitude in even the toughest situations.

Which of the following companies exemplifies a diverse company?

Wide Inc., a U.S. company headed by an Indian CEO and comprising stakeholders from varied ethnic backgrounds

Which of the following is a reason for the slow rate at which women have been promoted to middle and upper levels of management and corporate boards?

Women are more likely to choose jobs that give them more control over their work schedules.

The fact that differentiates affirmative action from diversity in a workplace is that:

affirmative action is required by law for private employers with fifty or more employees.

Max, a 56-year-old African American man, was terminated from his job at a local printing press after it became fully automated. His manager believed that Max was too old to learn the new computer-based method of operation. In this scenario, Max faced _____.

age discrimination

Companies that have a diverse workforce:

are able to avoid expensive lawsuits.

Arlene, a clerk, is often found gossiping and abusing coworkers, new employees, and her supervisor. Some coworkers have reportedly found her stealing office stationery. In the context of the Big Five Personality Dimensions, Arlene lacks _____.

conscientiousness

The learning and effectiveness paradigm is less likely to:

encounter the divisiveness associated with diversity programs that focus only on group differences.

Organizations that fail to uphold affirmative action laws may be required to:

hire, promote, or give back pay to those not hired or promoted.

Diversity actually makes good business sense because:

it drives business growth.

Christine, the CEO of NSP Consultancy, promised all job applicants that she would be fair and unbiased when she considers them for the position of an accountant at her firm. However, she confessed to her colleagues that she would prefer to hire an Asian because "they're so good at math." She also said that she would most likely not hire an African American because "she'd never met one who worked hard." In this scenario, Christine's behavior is an example of _____.

racial or ethnic discrimination

The workforce in Alivex Corp., a company in the United States, consists of 90 percent whites and 10 percent African Americans. Usually, African American employees receive the lowest ratings during their annual performance appraisals, and they are rarely promoted. One of the HR managers of the company privately declares that he or she hired African Americans only to avoid discrimination lawsuits. In this scenario, the company can be charged with _____.

racial or ethnic discrimination

The management of Blue Specifics Inc. held a meeting to decide who would be the new training manager. Amanda, the only female training coordinator, was observed to be ambitious, and she had good performance records. However, the management decided to promote a male employee instead because they felt that the other team members, who were all male, would not be comfortable reporting to a woman. In this scenario, Amanda has faced _____.

sex discrimination

The degree to which group members are psychologically attracted to working with each other to accomplish a common objective is known as _____.

social integration

Camrio Consultants conducted a meeting to make a decision about continuing a business contract with a client. The manager presided over the meeting and gave reasons why the company should continue to be associated with that client. Ron, a senior employee, had a different opinion about the matter. However, he did not voice it because he was afraid of being perceived as annoying. Later, Ron discussed his concerns with his colleagues and realized that they had the same opinion that he had, but they did not speak up for the same reason, their fear of being judged. Which of the following is most likely to be a reason for this fear?

A learning and effectiveness paradigm has not yet been created at Camrio Consultants

Which of the following is a dimension of surface-level diversity?

Ethnicity

____ is the degree to which someone is active, assertive, gregarious, sociable, talkative, and energized by others.

Extraversion

Which of the following is a difference between extraverts and introverts?

Extraverts are active and assertive, whereas introverts are quiet and reserved.

Which of the following statements refers to emotional stability?

It is the degree to which someone is not angry, depressed, anxious, insecure, or excitable

In which of the following ways does diversity help companies save money?

It reduces employee turnover, which in turn saves the cost of recruiting new employees.

Which of the following is true of skills-based diversity training?

It teaches employees the practical prowess they need for managing a diverse workforce.

Which of the following is true of age discrimination?

Its victims are almost always older workers

Zankon Corp. is a diversity-friendly company that recruits employees from different geographical areas and varied cultural backgrounds. The company also offers reasonable accommodation for disabled employees. This has created a positive environment for the employees, and the company has recorded an improvement in the performance of employees after implementing its diversity program. Diversity in Zankon Corp. has made good business sense by:

attracting and retaining talent.

The _____ is the invisible barrier that prevents women and minorities from advancing to the top jobs in organizations.

glass ceiling