Chapter 13 E-Commerce

electronic commerce (e-commerce)

Business transactions through electronic networks.

customer relationship management (CRM)

Software systems for organizing and tracking information on customers.

consumer-to-consumer (C2C)

The e-commerce model which represents individuals, organizations, or companies that are selling and buying directly with each other via the Internet.

virtual private network (VPN)

A network that uses encryption software to create secure "tunnels" through the public Internet or between intranets, a method an organization can use to set up an extranet.

intranet

A self-contained intraorganizational network that is designed using the same technology as the Internet.

Web hosting service

A service that provides the e-commerce software expertise to run an online business.

electronic payment system

An online credit card transaction in which a trusted third party transfers funds from one person or business to another, thereby concealing the credit card information of the buyer to the seller.

business-to-employee (B2E)

Another name for the B2B model when the focus is primarily on handling the activities that take place within the organization.

business-to-consumer (B2C)

E-commerce transactions that involve businesses providing goods or services to consumers.

business-to-business (B2B)

E-commerce transactions that involve businesses providing goods or services to other businesses.

dot coms

Internet-based companies.

m-commerce

Mobile commerce, in which workers use laptops and wireless handheld devices to take their offices with them wherever they travel.

extranets

Private TCP/IP networks designed for outside use by customers, clients, and business partners of an organization. These networks are typically for electronic commerce.

e-commerce software

Programs on a Web server that provide the commercial services to consumers and business partners on the Web site.