chapter 14 quiz mangt

Which of the following is not one of the five sources of power? Multiple Choice legitimate reward coercive appearance expert

appearance

The approach to leadership that suggests that effective leadership behavior depends on the situation at hand is the ______ approach. Multiple Choice contingency transformational circumstantial behavioral trait

contingency

"Do my subordinates accept me as a leader?" This question reflects which of the following dimensions of situational control? Multiple Choice leader-member relations task structure position power charisma influence

leader-member relations

Jane leads a task force developing specifications for a new customer database to be used by several departments. Jane is an IT supervisor, but most of the other task force members are directors of other departments. At the first meeting, a few of them asked questions that she couldn't answer. According to the contingency model, Jane's situational control is likely Multiple Choice high. moderate. low. extremely high. unknown.

low

According to Fiedler's contingency model, ______ situation control favors a leader who is ______-oriented. Multiple Choice low; relationship low; transformational moderate; task moderate; relationship high; transformational

moderate; relationship

n the contingency model, if your leadership orientation does not match the situation in your workplace, Fiedler recommends that you Multiple Choice alter your leadership style. move to a more suitable situation. try to alter employees' personalities. get an assistant with the preferred orientation. gradually change the makeup of your employees.

move to a more suitable situation.

David's peers were surprised when he received a promotion and suddenly became their supervisor. They thought he was rather unreliable and weren't sure he was up to the task. According to the contingency model, David has Multiple Choice weak position power. poor leader-member relations. Correct poor worker facilitation. low task structure. unsuccessful leadership adaptation.

poor leader member relations

Trina is outgoing, warm, and truly inspirational when she talks about where she wants to lead her division. Her employees seem eager to do anything she asks. Because of her personality and not her position, Trina has ______ power. Multiple Choice legitimate coercive reward referent expert

referent

Anar congratulated her staff when the team received an industry award for their project, and also sent a companywide e-mail announcing it. Here, Anar is using her ______ power. Multiple Choice personalized reward coercive expert referent

reward

Starbucks CEO Howard Schultz has made sure his employees have health insurance and work in a positive environment. He could best be described as which type of leader? Multiple Choice leader-member exchange situational shared servant transactional

servant

Research shows that followers seek and admire leaders who create feelings of Multiple Choice anticipation. individualism. significance. clarity. freedom.

significance

In Fiedler's contingency leadership model, ________ is the amount of influence a leader has in his or her immediate work environment. Multiple Choice coercive power situational control readiness leadership style task structure

situational control

Judith supervises a call center department that receives stress-producing calls from unhappy customers. Turnover has increased by 33 percent over the last four months. Judith is understanding and patient with her staff, and tells them she knows what they're going through since it wasn't so long ago that she took those calls. According to revised path-goal theory, Judith is using a(n) ______ leadership style. Multiple Choice supportive interaction facilitation work facilitation achievement-oriented value-based

supportive

Sammie leads a task force charged with restructuring the order-processing system in the organization. The task force is composed of her peers over whom she has little control, and some of whom do not seem to respect her. According to the contingency model, Sammie should adopt a(n) ___________ leadership style. mployee-centered participatory relationship-oriented task-oriented initiating structure

task oriented

"Do my subordinates perform unambiguous, easily understood tasks?" This question reflects the ______ dimension of situational control. Multiple Choice leader-member relations position power task structure charisma passive leadership

task structure

One of three dimensions of situational control in the contingency leadership model, ______ is the extent to which tasks are routine, unambiguous, and easily understood. Multiple Choice job mastery task identity position power task structure job design

task structure

The three dimensions of situational control include leader-member relations, position power, and Multiple Choice level of efficiency. level of seniority. organizational culture. task structure. organizational environment.

task structure

Charismatic leadership is now considered part of ______ leadership. Multiple Choice transactional shared laissez-faire transformational servant

transformational

Erin, a department manager, is struggling trying to lead a cross-functional team. Most members are other department managers at her level, and they see no reason to do what she asks. Here, Erin has Multiple Choice low tolerance for ambiguity. high task structure. weak position power. poor leader-member relations. weak referent power.

weak position power