Chapter 15 Interpersonal & Organizational Communication

Which of the following are important factors to rememberer when talking to fellow employees in person? Make time for face-to-face Deliver Good news up front Listen more and talk less Use jargon Make it a surprise

The Correct answer are: Make time for face-to-face Deliver Good news up front Listen more and talk less

Which of the following are types of informal communication channels (Check all that apply.) A Newsletter A Public Announcement The Office Grapevine Face-to-face communication

The Correct answer are: The Office Grapevine Face-to-face communication

The process of actively decoding and interpreting verbal messages is known as _________ listening. Communicative Passive Level 1 Active

The Correct answer is: Active

Master listening style (Options A) with its description (Options B). (Options A) Active Involved Passive Detached (Options B) It's not my responsibility to listen I'm fully invested I'm uninterested I'm partially invested

The Correct answer is: Active=I'm fully invested Involved=I'm partially invested Passive=It's not my responsibility to listen Detached=I'm uninterested

Which of the following are uses of crowdsourcing that have been shown to be successful? An organized competition where teams volunteer to solve a problem by a deadline to win a cash prize. Hiring temporary or contingent workers. Funding multinational corporations online drives. Organizing an in-house team to solve a Manufacturing issue.

The Correct answer is: An organized competition where teams volunteer to solve a problem by a deadline to win a cash prize. Hiring temporary or contingent workers.

The chancellor of a University sent the memo to the faculty, advising them that the governor would be speaking at the university and encouraging them to attend. This is an example of ___________ Communication. Horizontal Upward Downward Lateral

The Correct answer is: Downward

Despite the rise of other digital media for communication, ___________ it Is predicted to continue to grow to be use by 3 billion people by 2019. Texting Phishing Email Video conferencing

The Correct answer is: Email

The general consensus among researchers is that __________ represent the ability to recognize and understand another person's feelings and thoughts. Empathy Sympathy Leadership Communication

The Correct answer is: Empathy

Please hijack your name and identity and use your good credit rating or make purchases. This is known as ______________. (Type in your answer)

The Correct answer is: Identity theft

Which of the following type are barriers to communication? Check all that apply. Physical barriers Cross cultural barriers Personal barriers Emblematic barriers Symbolic barriers

The Correct answer is: Physical barriers Cross cultural barriers Personal barriers

Jean I was frustrated when her credit card company sold its customer List to a telemarketing firm. She was not happy that her personal information was released and felt violated her _________________. Privacy Losses Identity Actualization

The Correct answer is: Privacy

Major problems of the digital age that the text listed include lack of security, loss of privacy, and ______________. Reduced productivity due to email. Increased use of telecommunicating. Increased online spending. Poor use of videoconferencing.

The Correct answer is: Reduced productivity due to email.

Which of the following are good tips for handling communication via email? Remember not every topic belong on email. Treat all email as confidential. Only a limited number of messages can be sent. Reduce unnecessary emails that you receive.

The Correct answer is: Remember not every topic belong on email. Treat all email as confidential. Reduce unnecessary emails that you receive.

This system of safeguards for protecting information technology against disasters, System failures, and authorized access that resulted in damage or loss is called ________________. Security Identity theft Privacy Telepresence

The Correct answer is: Security

Colin decided to use Facebook to announce the new product his company is introducing. Facebook is an example __________ media. (Type in your answer)

The Correct answer is: Social

Identify the tragedies for writing email Messages and reports more effectively. Check all that apply. Write simply. Avoid the use of highlighting and white space. Start with your purpose. Know your audience. Use abbreviations.

The Correct answer is: Write simply. Start with your purpose. Know your audience.

During his short talk, the department head said, "The work we're doing on this NexGen idea draws on our offices large bandwidth to bring about a paradigm shift." His empty, impressive words, such as "NexGen" and "bandwidth" are examples of_________________. Paraphrasing Feedback Buzzwords Nonverbal cues

The Correct answer is: Buzzwords

The transfer of information and understanding from one person to another is known as _____________. Knowledge Data Transfer Communication Encoding

The Correct answer is: Communication

interpreting and trying to make sense of the message is called__________. Encoding Transmitting Providing Feedback Decoding.

The Correct answer is: Decoding.

When Marta explains a project to members of her Staff, they are able to understand her intended message accurately. This suggests that Marta is a(n) _______________ communicator. Effective Narrow Elegant Nonverbal

The Correct answer is: Effective

Marcus was recently advanced to the director's post at his company. Many of the people who report to him are not happy that he was promoted because he tends to tune out their ideas and has been known to take credit for ideas that aren't his. His arrogance demonstrate his _______________. Trust Actualization Groupthink Ego

The Correct answer is: Ego

Putting a message in understandable symbols or language to another person is called __________________. Encoding Listening Decoding Channeling

The Correct answer is: Encoding

Formal communication is of three types: vertical, horizontal, and ____________. (Type in your answer)

The Correct answer is: External

Jamal calls a supplier to check on a delivery of an order. This is an example of__________ communication. Informal External Horizontal Upward

The Correct answer is: External

True or false: The "rules" for eye contact are the same across all cultures.

The Correct answer is: False

The term ________ describes when the receiver expresses his or her reaction to the sender's message. Decoding Noise Feedback Encoding

The Correct answer is: Feedback

Identify strategies for effective listening. Check all that apply. Focus on the sender Judge the speakers delivery Use nonverbal cues to demonstrate interest Think ahead of what you think will come next Ask questions to make sure you understand

The Correct answer is: Focus on the sender Use nonverbal cues to demonstrate interest Ask questions to make sure you understand

__________ communication channels are those that follow the chain of command and are recognized as official. Informal Formal Grapevine

The Correct answer is: Formal

Alexis sends a text message to her coworker, asking her to verify the time of a meeting with a client. This is an example of __________ communication. Biased Downward Upward Horizontal

The Correct answer is: Horizontal

_____________ Communications channels do not follow the chain of command and develop outside the formal structure of the organization. Linguistic Horizontal Vertical Informal

The Correct answer is: Informal

During the first meeting after Blake joined the company, he was completely confused by his coworkers' repeated references to the "PPAC committee" and "the next level drill-down." Blake experienced which barrier to communication? A Sender Barrier Jargon Nonverbal Communication An encoding barrier

The Correct answer is: Jargon

Derek told his sales team to send the monthly figures to him via email rather than calling him on the phone. Garrett indicating his preference for a _____________ medium. Rich Lean Dual channel Nonroutine

The Correct answer is: Lean

Garrett told his sales team to send their monthly sales figures to him via email rather than calling him on the phone. Garrett is indicating his preference for a ________ medium. Rich Lean Nonroutine Dual-Channel

The Correct answer is: Lean

What is an example of an "open" body position? Clasping your hands Folding your arms Leaning backwards Crossing your legs

The Correct answer is: Leaning backwards

Derek tend to pace around the desk and throw in a few jokes when we talk to his assistant about a project. Derek's speaking pattern demonstrates his ____________ style. Linguistic Articulation Grapevine Nonverbal

The Correct answer is: Linguistic

How well a particular medium conveys information and promotes learning is called its__________ Media Richness Jargon Semantics Noise Resistance

The Correct answer is: Media Richness

In communication, ___________ (men or women) are more likely to use "I" statements. (Type in your answer)

The Correct answer is: Men

any disturbance that interferes with the transmission of a in the communication process is known as ____________. (Type in your answer)

The Correct answer is: Noise

Eye contact, facial expressions, and body movements and gestures are forms of_____________ Communication. Formal Nonverbal Electronic Hierarchal

The Correct answer is: Nonverbal

One of the dangers of using a rich medium for routine matters is information _____________, which the receiver gets more information than necessary. (Type in your answer)

The Correct answer is: Overload

__________ occurs when people restate, in their own words, the crux of what they have heard or read. Decoding Active Listening Multicommunicating Paraphrasing

The Correct answer is: Paraphrasing

The wall separating from Henry and his manager made it hard to hear what his manager was saying. The wall is an example of a _____________ barrier. (Type in your answer)

The Correct answer is: Physical

In the communication process, the person for whom the message is intended to is the _______________. (Type in your answer)

The Correct answer is: Receiver

Sarah emails Joyce to let her know about a job opening. What is Joyce's role in the communication process? Encoder Sender Medium Receiver

The Correct answer is: Receiver

A lean medium is more effective with ________ situations. Nonroutine Unique Routine Unusual

The Correct answer is: Routine

In the communication process, the _________ is the person wanting to share information. (Type in your answer)

The Correct answer is: Sender

When writing, which of the following are important rules of thumb? List ideas from least important most important. List ideas from most to least complicated. State what you expect of your reader. Use a simple words, phrases, and sentences. List of positive ideas first.

The Correct answer is: State what you expect of your reader. Use a simple words, phrases, and sentences.

According to Dale Carnegie, what are three rules of an effective speech? Tell them what you said Look them in the eye Repeat it Say it Tell them what you're going to say

The Correct answer is: Tell them what you're going to say Say it Tell them what you said

Three rules of an effective speech are____________, say it, and then tell them what you said. Tell them what has been said in the past by others. Plan your transition. Cover your main points thoroughly but succinctly. Tell them what you're going to say.

The Correct answer is: Tell them what you're going to say.

Janeen hears a rumor from a colleague in sales that there is going to be a layoff on Friday afternoon. She quickly calls her friend in accounting to let her know. This is an example of_____________. Downward Communication MBWA Groupthink The Grapevine

The Correct answer is: The Grapevine

_________ is the means by which a communicator sends a message. Noise The Medium Static Feedback

The Correct answer is: The Medium

The information that is shared in the communication process is called ____________. Noise Feedback Decoding The Message

The Correct answer is: The Message

Which of the following is an example of a physical barrier to communication? Nicky has been lied to by coworkers several times and believes little of what her coworker now says. A banker refers to a CD, meaning "certificate of deposit," his daughter thinks he means "compact disk". Time zone differences between team members who are geographically dispersed.

The Correct answer is: Time zone differences between team members who are geographically dispersed.

Brad send email to his boss, asking permission to attend a training seminar in Houston. This is an example of __________________ communication. External Downward Upward Lateral

The Correct answer is: Upward

Communication from an employee to her boss is an example of ________ communication. Upward Downward Horizontal Informal

The Correct answer is: Upward

Charlie complains to a coworker, "Chris has lied to us so many times about how he is going to try to get us a raise that I don't believe a thing he says anymore." Which personal barrier to effective communication does this BEST describe? Oversized egos Inability to listen with understanding Variations in trustworthiness and credibility Stereotypes and prejudices

The Correct answer is: Variations in trustworthiness and credibility

A manager sends a memo to his department advising them of a new company policy. This is an example of ____________ communication. Vertical Informal Horizontal External

The Correct answer is: Vertical

______________ has become an increasingly important management skills because emails and texting have to replace the telephone in much of business communication. Writing Nonverbal communication Listening Public speaking

The Correct answer is: Writing