Chapter 19

What sort of organizational culture is crucial for promoting and supporting innovation and creative thinking?

A culture in which failure is permitted

In the 1950s, behavior modification was established by ____.

B.F. Skinner

_____ refers to taking the very best as a standard and trying to outdo that standard.

Benchmarking

______ begins with an impartial assessment of an organization against the absolute best.

Benchmarking

According to authors Marynard and Mehrtens's principles of effective leadership, identify the principles that help maintain success and resolve crises during phases of an organization's development. (Check all that apply.)

Encourage truth-telling in all business relations. Create work environments where employees feel safe. Express clear and consistent goals.

In which of the following areas is job performance evaluated in an organization? (Check all that apply.)

Entrepreneurship, Innovation, and Statesmanship

T or F: Effective leadership should set implicit values to satisfy employees in order to sustain success and resolve crises during development phases of an organization.

False

What are the qualities of a statesman? (Check all that apply.)

He has the ability to multiply personal achievements through others. He is proficient in human relations.

The ability to produce fresh and usable ideas is known as ____.

Innovation

What is responsible for advancement in all fields of work, from agriculture to architecture?

Innovation

It is suggested by the ____ that behaviors with unfavorable consequences are likely to disappear, while behaviors with favorable consequences are likely to recur.

Law of effect

Match the levels of James Collins's five-level hierarchy (in the left column) to the individuals who belong to the respective levels (in the right column).

Level 1 - Individuals who are highly capable Level 2 - Team members who contribute Level 3 - Managers who are competent Level 4 - Senior leadership that is effective Level 5 - Executives who are exceptional

Identify the levels of performance excellence. (Check all that apply.)

Managers who are competent Individuals who are highly capable Executives who are exceptional

To develop statesmanship, entrepreneurship, and innovation, organizations should ______.

Model and reward desired behaviors

The concept of "the kite and the string" is related to ______.

Organizational performance

Identify an example of the folly of rewarding.

Rewarding self-promotion while hoping for teamwork

Identify the discipline problems. (Check all that apply.)

Rigidity, Inconsistency, and Permissiveness

Identify the three significant elements for effective discipline. (Check all that apply.)

Rules and guidelines that are clear Roles and responsibilities that are defined Taking corrective action using effective methods and procedures

According to Sam Walton, founder of Walmart, how can individuals achieve success? (Check all that apply.)

Sharing the rewards Committing to one's business Being creative

Match the three key elements of success (in the left column) to their respective duties prescribed by Sam Walton, founder of Walmart (in the right column).

Statesmanship - Rewards must be shared Entrepreneurship - commitment to business must be resilient Innovation - creativity is a requisite

Match the areas in which job performance is evaluated (in the left column) with their respective explanations (in the right column).

Statesmanship - The ability to accomplish work goals by delegating to and coordinating with other people Entrepreneurship - The ability attain outcomes Innovation - The ability to produce fresh, usable ideas

Match the factors that lead to sustained superior performance regardless of the techniques used (in the left column) to their respective management practices (in the right column).

Strategy - a direction must be established, customers must be focused on, and employees must be communicated with Execution - good people must be hired, decision-making must be delegated, and quality work must be performed Culture - people must be empowered, performance must be rewarded, and strong core values must be maintained Structure - resources must be aligned, information must be exchanged, and teamwork must be promoted

Identify the characteristics of organizations that Level 5 leaders lead. (Check all that apply.)

They face facts directly. They focus on being the best in the world at what they do. They have appropriate people with the right skills in the right job.

T or F: Entrepreneurship is the ability to achieve results, regardless of obstacles.

True

Match the five lessons (in the left column) taught by Jamie Clark, a Canadian mountain climber, that apply to every organization striving to reach its goal to their respective attributes (in the right column).

Truth - Brutal honestly and enough care to confront must exist Perspective - The difference between obsession and passion must be known Trust - Promises that are kept matter and not the promises that are made Focus - Focusing on what is important is necessary to manage fear Humility - Appreciation of the people who helped to achieve one's goal is important

An entrepreneur is typically _____.

action-oriented

According to "The kite and the string" concept, complete organizational success requires ____.

at least two dedicated and competent individuals working together effectively

In order to address performance and behavior problems, leaders should ______.

avoid taking corrective action without knowing the truth

Based on core values of an organization, a corrective action should be in the form of ____.

caring confrontations

An organization that is led by a Level 5 leader ____.

enhances business operations by using proven technology

According to a statesman, more can be achieved if ___.

everyone puts their efforts together

How can leaders avoid the folly of rewarding and benefit from the positive potential of behavior? (Check all that apply.)

providing clarity of task positively reinforcing their employees not rewarding inappropriate behavior

Reward systems are considered counterproductive when negative behavior is _____.

rewarded and positive behavior is ignored