Chapter 2

True or false: Frederick Taylor is associated with the scientific management approach to management.

True

Which of these statements represent ideas that Peter Drucker introduced in his book The Practice of Management? (Select all that apply.) A. Without customers, businesses wouldn't exist. B. Charismatic leaders are more important than management practices. C. Workers should be treated as assets. D. Production costs are a component of sales. E. A corporation can be thought of as a human community.

- Without customers, businesses wouldn't exist. - Workers should be treated as assets. - A corporation can be thought of as a human community.

Complete the following sentence with all the true statements about the classical perspective of management. The classical perspective of management A. emphasized finding ways to manage work more efficiently. B. had two branches - scientific and administrative. C. focused on employee job satisfaction and engagement. D. assumed that people were rational.

- emphasized finding ways to manage work more efficiently. - had two branches - scientific and administrative. - assumed that people were rational.

Which of these are Taylor's principles of scientific management? (Select all that apply.) A. Evaluate a task by scientifically studying each part of it. B. Identify a hierarchy of authority. C. Use scientific principles to plan the work methods and ease the way for their workers to do their jobs. D. Rely on known "rule-of-thumb" methods to accomplish a task. E. Give workers the training and incentives to do the task with the proper work methods. F. Carefully select workers with the right abilities for the task.

C. Use scientific principles to plan the work methods and ease the way for their workers to do their jobs. D. Rely on known "rule-of-thumb" methods to accomplish a task. F. Carefully select workers with the right abilities for the task A. Evaluate a task by scientifically studying each part of it.

Select the two overarching perspectives about management. Classical Contemporary Historical Quantitative Behavioral

Contemporary Historical

Which three individuals helped pioneer administrative management theory? (Select 3 options.) A. Fayol B. Weber C. Spaulding D. Gilbreth E. Taylor

Fayol Weber Spaulding

Frederick Taylor believed that more efficient workers should be paid higher wages than their lower-performing coworkers, a system referred to as the _______ system. differential rate economies of scale rule-of-thumb uniform wage

differential rate

Peter Drucker is credited with providing the first modern handbook on the subject of ______. Sales Production Finance Management

management

Two overarching perspectives about management are the ________ perspectives. systems and contingency classical and behavioral historical and contemporary quantitative and qualitative

historical and contemporary

Scientific management is the study of work methods to improve the productivity of _____. external vendors the supply chain accounting practices individual workers

individual workers

The scientific approach to management emerged in the early 20th century when companies wished to increase worker productivity to counteract _____. - more automated jobs - diminishing inventory levels - labor shortages - high inflation rates

labor shortages

The classical viewpoint of management emphasizes ways to _____. - achieve economies of scale - manage work more efficiently - enhance employee relations - foster first-mover advantage

manage work more efficiently

Frank and Lillian Gilbreth's personal life helped them develop ideas about improving efficiency because they A. ran two of the largest corporations in America. B. raised 12 children. C. lived in a rural area without electricity. D. married during the Great Depression.

raised 12 children.