MIS Chapter 9
Which of the following is NOT one of the ways in which next-generation enterprise application vendors are delivering more value?
-Integrating with other systems -Creating enterprise suites >Making their software easier to customize -Making systems web-enabled -Including open source and cloud solutions
Which of the following is NOT a characteristic of enterprise applications that cause challenges in implementation?
-They cause integration difficulties as every vendor uses different data and processes. >They support "best practices" for each business process and function. -They require sweeping changes to business processes to work with the software. -They are complex and time consuming to implement. -They introduce "switching costs," making the firm dependent on the vendor.
All the following are ways that enterprise systems help improve management decision making EXCEPT ________.
-up-to-the-minute data is available on all aspects of the business -data definition and format is standardized across the organization >organizational performance can be accurately predicted several years in the future -performance statistics are standardized across the organization -analytical tools help evaluate overall organizational performance
According to a 2022 survey of ERP users, ________ percent of ERP projects experienced cost overruns.
41
Enterprise applications require organizations to make many changes. Which of the following is NOT one of the needed changes?
>Organizations must adapt to minor technological changes. -Employees must understand how information they enter affects other parts of the organization. -Organizations must change their business processes. -Employees must accept changes in responsibilities. -Employees must accept changes in job activities.
Which type of enterprise software would allow you to analyze customer lifetime value (CLTV)?
Analytical CRM
Which of the following is an important capability for service-category business processes that are found in most major CRM software products?
Appointment or advice telephone line
In the video, _____ is described as a set of integrated software modules that support nearly all of an organization's business processes.
ERP
Improving the tracking of employee training could involve adopting enterprise software focused on which of the following?
Employee relationship management
According to this video, which of the following statements is true regarding enterprise resource planning systems?
Enterprise resource planning systems integrate data with a centralized database.
In the video, the company is implementing an ERP system to achieve which business objective?
Improve decision making
What are the three general business functions that CRM software serves?
Sales, customer service, and marketing
Customer relationship management applications that use customer data to improve business performance are best described as ________.
analytical customer relationship management applications
The ________effect is caused by a distortion of information about the demand for a product as it passes from one entity to the next across the supply chain?
bullwhip
Enterprise software includes a database and thousands of predefined ___________.
business processes
Which term describes the number of customers who stop using or purchasing products or services from a company?
churn rate
As this video dramatization describes, the ________ component of an ERP system consolidates data from sales, marketing, and service departments.
customer relationship management (CRM)
Delivering products to retail stores is considered the __________ portion of the supply chain.
downstream
As explained in the video, _____ systems support activities in multiple departments and span an organization.
enterprise
ERP stands for ________.
enterprise resource planning
Business processes supported by enterprise systems related to travel expense reporting are associated with ________ processes.
human resource
Business processes supported by enterprise systems related to quality control are associated with ________ processes.
manufacturing and production
A supply chain driven by actual customer orders or purchases follows the ________ model.
pull-based
Business processes supported by enterprise systems related to credit checking are associated with ________ processes.
sales and marketing
Which of the following options allows businesses to better engage with their customers by analyzing their sentiments about their products and services?
social CRM
In an effort to ___________ critical business processes, Coca-Cola implemented an SAP enterprise system.
standardize and coordinate
______________ systems track the flow and status of products through the distribution process.
supply chain execution
_____________ systems help a firm to analyze, model, and optimize its supply chain.
supply chain planning
A company's suppliers and the suppliers' suppliers are considered the __________ portion of the supply chain.
upstream
Although it can be risky, a ____________ strategy is based on knowing exactly when components would arrive within the supply chain.
just-in-time
