MIS Chapter 9

Which of the following is NOT one of the ways in which​ next-generation enterprise application vendors are delivering more​ value?

-Integrating with other systems -Creating enterprise suites >Making their software easier to customize -Making systems​ web-enabled -Including open source and cloud solutions

Which of the following is NOT a characteristic of enterprise applications that cause challenges in​ implementation?

-They cause integration difficulties as every vendor uses different data and processes. >They support​ "best practices" for each business process and function. -They require sweeping changes to business processes to work with the software. -They are complex and time consuming to implement. -They introduce​ "switching costs," making the firm dependent on the vendor.

All the following are ways that enterprise systems help improve management decision making EXCEPT​ ________.

-​up-to-the-minute data is available on all aspects of the business -data definition and format is standardized across the organization >organizational performance can be accurately predicted several years in the future -performance statistics are standardized across the organization -analytical tools help evaluate overall organizational performance

According to a 2022 survey of ERP​ users, ________ percent of ERP projects experienced cost overruns.

41

Enterprise applications require organizations to make many changes. Which of the following is NOT one of the needed​ changes?

>Organizations must adapt to minor technological changes. -Employees must understand how information they enter affects other parts of the organization. -Organizations must change their business processes. -Employees must accept changes in responsibilities. -Employees must accept changes in job activities.

Which type of enterprise software would allow you to analyze customer lifetime value​ (CLTV)?

Analytical CRM

Which of the following is an important capability for​ service-category business processes that are found in most major CRM software​ products?

Appointment or advice telephone line

In the​ video, _____ is described as a set of integrated software modules that support nearly all of an​ organization's business processes.

ERP

Improving the tracking of employee training could involve adopting enterprise software focused on which of the​ following?

Employee relationship management

According to this​ video, which of the following statements is true regarding enterprise resource planning​ systems?

Enterprise resource planning systems integrate data with a centralized database.

In the​ video, the company is implementing an ERP system to achieve which business​ objective?

Improve decision making

What are the three general business functions that CRM software​ serves?

Sales, customer​ service, and marketing

Customer relationship management applications that use customer data to improve business performance are best described as​ ________.

analytical customer relationship management applications

The​ ________effect is caused by a distortion of information about the demand for a product as it passes from one entity to the next across the supply​ chain?

bullwhip

Enterprise software includes a database and thousands of predefined​ ___________.

business processes

Which term describes the number of customers who stop using or purchasing products or services from a​ company?

churn rate

As this video dramatization​ describes, the​ ________ component of an ERP system consolidates data from​ sales, marketing, and service departments.

customer relationship management​ (CRM)

Delivering products to retail stores is considered the​ __________ portion of the supply chain.

downstream

As explained in the​ video, _____ systems support activities in multiple departments and span an organization.

enterprise

ERP stands for​ ________.

enterprise resource planning

Business processes supported by enterprise systems related to travel expense reporting are associated with​ ________ processes.

human resource

Business processes supported by enterprise systems related to quality control are associated with​ ________ processes.

manufacturing and production

A supply chain driven by actual customer orders or purchases follows the​ ________ model.

pull-based

Business processes supported by enterprise systems related to credit checking are associated with​ ________ processes.

sales and marketing

Which of the following options allows businesses to better engage with their customers by analyzing their sentiments about their products and​ services?

social CRM

In an effort to​ ___________ critical business​ processes, Coca-Cola implemented an SAP enterprise system.

standardize and coordinate

​______________ systems track the flow and status of products through the distribution process.

supply chain execution

​_____________ systems help a firm to​ analyze, model, and optimize its supply chain.

supply chain planning

A​ company's suppliers and the​ suppliers' suppliers are considered the​ __________ portion of the supply chain.

upstream

Although it can be​ risky, a​ ____________ strategy is based on knowing exactly when components would arrive within the supply chain.

​just-in-time