Chapter 2 & 3 -

Which of the following sentences is written in active voice? a. We will provide your password after you have completed the form. b. Your password will be given to you after you complete the form. c. All of the sentences use active voice. d. You will be given your password upon completing the form.

a. We will provide your password after you have completed the form.

Adaptation is the process of a. creating a message that suits the audience. b. impressing your audience with high-level diction and long sentences. c. sending feedback to the sender of a message. d. proofreading and editing a written message.

a. creating a message that suits the audience.

The process of translating a message from its symbol form into meaning is called a. decoding. b. feedback. c. encoding. d. noise.

a. decoding.

Feedback a. includes both the verbal and nonverbal responses from the receiver. b. is the process of converting an idea that will convey meaning. c. is not an important part of the communication process. d. includes only those verbal responses from the receiver.

a. includes both the verbal and nonverbal responses from the receiver.

As Human Resources Manager, Claire must inform Anthony that company job changes will require him to seek retraining or lose his position. The best channel for Claire to deliver this message is a. a voice mail message. b. a face-to-face conversation. c. an e-mail message. d. an instant message.

b. a face-to-face conversation.

Lindsay is writing a property description for a new real estate brochure. To make her brochure more effective, Lindsay should anticipate her audience. This means she a. writes using familiar words and a friendly, informal tone. b. considers what the readers are like and how they will react to the message. c. concentrates on the price and value of the property. d. identifies the property's outstanding traits and describes them clearly.

b. considers what the readers are like and how they will react to the message.

Media richness refers to a. a message's impact on the company's bottom line b. the extent to which a channel represents all of the information available c. the receiver's actions upon receiving the message d. how much a communication channel costs the company to use

b. the extent to which a channel represents all of the information available

The communication process begins when the sender a. plans for feedback. b. encodes an idea into a message. c. has an idea. d. determines the appropriate communication channel.

c. has an idea.

When preparing a business message, you should make your writing audience oriented. Audience oriented means a. attempting to get your audience to believe and accept your message. b. writing to solve a problem or convey information. c. presenting ideas clearly but concisely. d. concentrating on looking at the message from the receiver's perspective.

d. concentrating on looking at the message from the receiver's perspective.

When selecting a communication channel, you should follow two tips: use richer media for persuasive or personal messages and a. select the cheapest channel to reduce costs. b. never use digital media such as instant or text messaging on the job. c. consider what media is the easiest for you to use. d. use the richest media available.

d. use the richest media available.