Chapter 2: Management Learning Past to Present
Knowledge management involves making decisions based on hard facts about what really works.
False
Physiological needs and safety needs are higher-order needs in Maslow's hierarchy of human needs.
False
A grocery store receives complaints from customers that the waiting time is too long for checkouts during certain times of the day. This problem can be solved by the queuing theory.
True
Argyris asserts that psychological success occurs when people define their own goals.
True
Argyris's theory of adult personality counters Fayol's concept of unity of direction.
True
Continuous improvement involves always searching for new ways to improve work quality and performance.
True
Formal rules and procedures are defining characteristics of Weber's bureaucratic organization.
True
Maslow's ideas point managers toward finding ways to link volunteer work with opportunities to satisfy higher-order needs like esteem and self-actualization.
True
The Hawthorne effect is the tendency of persons singled out for special attention to perform as expected.
True
The principles of scientific management were proposed by Frederick Taylor.
True