Chapter 2: Management Learning Past to Present

Knowledge management involves making decisions based on hard facts about what really works.

False

Physiological needs and safety needs are higher-order needs in Maslow's hierarchy of human needs.

False

A grocery store receives complaints from customers that the waiting time is too long for checkouts during certain times of the day. This problem can be solved by the queuing theory.

True

Argyris asserts that psychological success occurs when people define their own goals.

True

Argyris's theory of adult personality counters Fayol's concept of unity of direction.

True

Continuous improvement involves always searching for new ways to improve work quality and performance.

True

Formal rules and procedures are defining characteristics of Weber's bureaucratic organization.

True

Maslow's ideas point managers toward finding ways to link volunteer work with opportunities to satisfy higher-order needs like esteem and self-actualization.

True

The Hawthorne effect is the tendency of persons singled out for special attention to perform as expected.

True

The principles of scientific management were proposed by Frederick Taylor.

True