Chapter 3 & 4 quiz

As a supervisor of a group of employees, all of whom have an internal locus of control, you should: Correct Answer allow them considerable leeway in determining how to perform their work. closely supervise them. expect to frequently discipline group members for slowness and lack of initiative. provide explicit and frequent job instructions.

allow them considerable leeway in determining how to perform their work.

Which of the following sentences is NOT an indication of affect? She dislikes eating lunch in the company cafeteria. She likes the new phone system. Correct Answer He believes that young employees are error prone. He prefers group discussion.

Correct Answer He believes that young employees are error prone.

Which of the following is not an instrumental value? Courage Independence Correct Answer Self-respect Helpfulness

Correct Answer Self-respect

Denise and Teresa are two students in a course on organizational behavior. Denise outperforms Teresa on the first exam in OB, and Teresa convinces herself that Denise is not really a good person to compare herself to because Denise is a psychology major and Teresa is majoring in accounting. Which of the following is the best explanation for Teresa's reaction? Teresa is a low self-monitor. Teresa probably has an inflated generalized belief of her capabilities. Correct Answer Teresa's high self-esteem is protecting her from this unfavorable comparison. Teresa has an external locus of control.

Correct Answer Teresa's high self-esteem is protecting her from this unfavorable comparison.

Which of the following statements is true regarding job satisfaction and organizational commitment? Organizational commitment moderates the relationship between job satisfaction and performance. There is a curvilinear relationship between the two variables. They are reciprocally related. Correct Answer They are strongly positively related.

Correct Answer They are strongly positively related.

Emotional intelligence refers to the: discrepancy between one's felt emotion and one's expressed emotion. Correct Answer ability to recognize and manage emotions in oneself and in others. dynamic process through which the emotions of one person are transferred to another either consciously or unconsciously through nonverbal channels. ability to recognize whether a central or peripheral route to persuasion would be more useful in persuading individuals to change their attitude.

Correct Answer ability to recognize and manage emotions in oneself and in others.

The type of organizational commitment that is based on an individual's desire to remain in an organization is called _____. intentional commitment normative commitment Correct Answer affective commitment attitudinal commitment

Correct Answer affective commitment

Employee loyalty toward the organization is a significant factor in: continuance commitment. employee turnover. job displacement. Correct Answer affective commitment.

Correct Answer affective commitment.

A count of the times a student asks a question or makes a comment in an organizational behavior course is an example of _____. self-report measure of personality projective measure of personality Correct Answer behavioral measure of personality the MMPI test

Correct Answer behavioral measure of personality

The three major categories of factors that influence our perception of another person include: characteristics of ourselves, the target person, and consistency of information. Correct Answer characteristics of ourselves, the target person, and the situation. availability of information, the target person, and the situation. recency of information, availability of information, and consistency of information.

Correct Answer characteristics of ourselves, the target person, and the situation.

High-Mach persons are better at: loyalty. Correct Answer cheating. accepting orders from others. building strong interpersonal relationships.

Correct Answer cheating.

The strength of an individual's identification with an organization is known as: continuance commitment. Correct Answer organizational commitment. behavioral commitment. organizational citizenship behavior.

Correct Answer organizational commitment.

The elaboration likelihood model of persuasion proposes that: Correct Answer persuasion occurs over two routes, the central and the peripheral. attitudinal change is a function of three interactive routes, physical, mental, and visual. persuasion occurs through command-and-control management. the likelihood that an attitude will change is largely dependent on the amount of time spent attempting to change the attitude.

Correct Answer persuasion occurs over two routes, the central and the peripheral.

Increasing workforce diversity is likely to reduce _____ as a barrier to social perception. selective perception projection first-impression error Correct Answer stereotyping

Correct Answer stereotyping

A problem with the behavioral measure for personality would be: their tendency to be too long. low reliability. the fact self-report measures suffer from potential bias. Correct Answer the observer's ability to stay focused.

Correct Answer the observer's ability to stay focused.

A problem frequently associated with self report methods for assessing one's personality includes: the biases of the assessor in interpreting the information. the effect of observation on those being observed. the observer's ability to stay focused. Correct Answer the respondents' ability to view themselves objectively.

Correct Answer the respondents' ability to view themselves objectively.

Attitudes are an important factor in organizational behavior because: they are responsible only for the negative behavior of employees at work. they are not measurable. Correct Answer they are closely linked to behavior. they can be measured only by observation.

Correct Answer they are closely linked to behavior.

Which of the following personality types would most likely display the most consistent behavior "across situations"? High self-monitor High self-efficacy Correct! Low self-monitor Low self-efficacy

Correct! Low self-monitor

_____ is the relatively stable set of characteristics that influences an individual's behavior and lends it consistency. Behavioral predisposition Correct! Personality Disposition Emotion

Correct! Personality

Attribution theory helps to _____ behavior in organizations. specify correct or appropriate Correct! explain causes of measure observe

Correct! explain causes of