Chapter 3 & 4 Study Guide System A&D(Multiple Choice)

Michael, a systems analyst, is preparing a closed wiki site for Northstate Bank. He has written permission from eight other companies to view their internal wiki sites, and also has approval from his manager and the project team to use these other sites for ideas and structure. This would be a form of:

Formal Benchmarking

The Major Inputs section on a use case will give the _____________

Sources of that input

After working with Chris (who is a staff member in the registrar's office) on major steps in the registration process, Maureen (a systems analyst) will:

Create use cases

As a last step in building a use case for the study-abroad registration system, Brianna will:

Ask Wendy in the registrar's office to confirm the use case

The second principal part of use cases is 'input and output'. Another name might be

Data flows

Barb is an analyst developing a use case. Which of the following will probably NOT be on her use case?

Destination for the major inputs

The authors suggest that an analyst is 'very much like a ____________' and business users are like elusive suspects.

Detective

Use cases generally have three parts: _____.

Basic information, inputs and outputs, and details

Probably the first thing to do when conducting an interview is:

Build rapport with the interviewee so he or she trusts you

Special cases (like customer cancels an appointment or returns an item) are: ____________

Frequently overlooked by users.

Hamid has selected one middle manager from each department that will be affected by the updated system and one lower-level manager from each department, along with a few senior staff as well as the project sponsor for a JAD session. He is trying to: _________

Have a broad mix of organizational levels in the JAD session

Which of the following is probably NOT a step for writing a use case?

Identify the analyst

Myles is studying a system to lessen the number of complaints about the Help Desk. He has formally studied the service counter at Wal-Mart, Target and Kohl's department stores; as well as listened in to complaint phone calls to a hotel booking site. He is trying to see how other organizations work at lessening complaints and also how they handle complaints. This would be what type of analysis?

Informal benchmarking

The Major Steps Performed section on a use case will give the _________

Information for each step

When gathering requirements, the most commonly used technique is: __________

Interviews

An interview report is prepared in which step of the interview process?

Post interview following-up

Danielle has asked some closed ended questions to start an interview; then some open ended questions. Now she wants to really wants to get a greater depth of information about the process. She would probably use _________ questions.

Probing

Blaine is using a requirements gathering technique that begins with non-threatening questions, avoids abbreviations, groups items into logically coherent sections, and might best be used with outside users. He probably is using:

Questionnaires

Marta wants to collect facts and opinions from a wide range of geographically dispersed people quickly and with the least expense. She would probably want to use:

Questionnaires

A technique where a set of written (or online) questions are distributed to people (frequently to a large number of people) is: _____.

Questionnaires / surveys

After creating the interview report you should:

Send a copy to the interviewee with a request to read it and correct or clarify

According to the authors, in moving "from here to there", an analyst needs:

Strong critical thinking skills

An example of a nonfunctional requirement is

System can be used in any of 100 offices worldwide

Use cases are used to more fully delineate _____.

System requirements

A 'temporal' trigger might be which of the following:

The date changes to the first day of the month

Marta has asked the users of a system to picture themselves performing the processes and to write down those processes in a sequential order. She should get a good idea of ________.

The major steps for each use case

Which is NOT true of use cases?

They illustrate what starts (or triggers) an event, all the people that are involved, and how the system provides value

Which of the following is true about a JAD facilitator?

They set the meeting agenda

A use case helps

Understand system activities and requirements

Omar is an analyst building a use case. Which of the following project roles might be the most important in terms of getting information about building the use case?

Users