Chapter 3

The Hotel California has 642 rooms and the room revenue is $84,593. The REV PAR is:

$131.76

If the total rooms occupied are 622 and the total rooms available are 850 then the room occupancy percentage is`

73.2%

An environment that can deliver a complete booking system tied to the hotel's inventory in real time via the Web is called a(n)

Application Service Provider

In house and guest communications in a hotel are managed by

CBX or PBX

Property management systems are designed to assist front office employees in performing functions related to what tasks?

Reservations, rooms and guest account management

The front office, housekeeping, security and communications all fall under what department?

Rooms division

Global distribution systems were first used by the

airline industry

The more common name for a guests account is

folio

The individual responsible for the task of balancing the guests accounts receivables is the

night auditor

Room occupancy percentage or ROP is

total rooms occupied divided by total available rooms